Zendesk

APRIL 7, 2023

Zendesk Professional Services helped the team implement custom apps, marketplace APIs, and a Slack integration for ticketing. It’s much harder to build a flexible solution that integrates with outside apps, leading to data silos, incomplete information, and mistakes. Zendesk was built for extensibility and customization.

Compliance 52

Compliance AI Gaming Start-ups 52

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. We do have integrations with some apps. What’s your differentiator?

Pharmaceutical 151

Pharmaceutical Start-ups Gaming Sales 151

Zendesk

FEBRUARY 10, 2021

Meetings moved from boardrooms to Zooms, watercooler conversations became Slack threads, and IT infrastructure disappeared into the cloud. Gmail, Slack, and Microsoft Office 365 are all commonly used SaaS products. In 2020, the office went virtual. SaaS is easily the most popular form of cloud computing.

Engineering 52

Engineering Technology Technology CRM 52

Intercom, Inc.

DECEMBER 10, 2018

Positive online reviews can drive more traffic to your app, but only a small percentage of users will voluntarily leave positive, unsolicited feedback on review sites or marketplaces. Discord , a “Slack for gamers,” doesn’t assume that every new user of its software knows how to chat, @mention, use emoji, or customize their profile.

Start-ups 137

Start-ups Gaming Sales 137

Intercom, Inc.

JUNE 19, 2019

One of the most successful platforms we and many others in the industry look up to for inspiration is Slack. So we’re delighted to host Slack’s Director of Platform Marketing, Ceci Stallsmith, on the show. So we’re delighted to host Slack’s Director of Platform Marketing, Ceci Stallsmith, on the show.

Start-ups 217

Start-ups Engineering CRM Sales 217

Zendesk

FEBRUARY 21, 2024

It also features an app marketplace to connect apps and integrations to supercharge your platform with a few simple clicks. Video conferencing integrations like Zoom allow you to meet with customers in a virtual meeting room so you can put a face to a name and form a connection.

Sales 52

Sales Social Media CRM B2B 52

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. Jasmine Jaume: Obviously Box and Slack are both strong platforms. But are they platforms?

Start-ups 170

Start-ups Compliance Innovation Government 170

Zendesk

JANUARY 31, 2024

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Slack Connector for Workflow Builder Slack Connector for Workflow Builder (Support) lets anyone create time-saving workflows using clicks, code, or a mix of both. Enhance your team collaboration and expedite issue resolution.

Sentiment Analysis 52

Sentiment Analysis AI Gaming Sales 52

Intercom, Inc.

JULY 21, 2022

Rachel Hepworth: Introducing growth marketing to Slack. Rachel now leads the marketing team at Notion, but back then, in 2018, Rachel was head of growth marketing at Slack. Historically, Slack relied heavily on virality for its growth. For Slack, that was clearly the engineering and dev communities, who love new tools.

Start-ups 215

Start-ups E-commerce Engineering Customer Acquisition 215

Zendesk

JANUARY 30, 2024

But with so many options out there, finding the best integrations for each of your clients can be a head scratcher. Building from the (digital) ground up There’s no specific number of apps required, but there are factors to consider, such as adding one integration at a time versus adding 10 all at once.

Contact Center 52

Contact Center Technology Technology CX 52

SurveySensum

OCTOBER 5, 2020

For instance, the onboarding of Zoom, Slack, or Intercom takes only a few days. Once integrated and after some training, you are good to go. In the times of crowded marketplace and fluctuating customer demands and expectations, it is crucial to find your product-market fit. These solutions are generally made for SMBs.

B2B 52

B2B Net Promoter Score NPS Touchpoint 52

Zendesk

NOVEMBER 30, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Sellcustbridge Sellcustbridge (Support) revolutionizes the way marketplace sellers manage customer interactions. It is seamlessly integrated with both Zendesk and Slack for native functionality.

AI 52

AI CRM Start-ups Engineering 52

Zendesk

OCTOBER 31, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Rootly (Support) is a Slack-native incident management app and platform. The Zendesk integration allows you to create a Zendesk ticket right inside your Rootly Slack incident channel. Shopify Premium for Zendesk.

Contact Center 98

Contact Center Finance Compliance Omnichannel 98

InteractionMetrics

APRIL 16, 2024

Sure, B2B companies get some slack on delivery, but not a lot! Your services change, and marketplace forces evolve. Marketplace Questions : This one works well in one-on-one interviews: “I am interested in everything you have to say about <COMPANY> and the <ABC> industry.”

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

Intercom, Inc.

MAY 10, 2018

Here are five quick takeaways: Collaborative tools like Dropbox and Slack benefit from built-in virality , where teams adopt them together – and they represent a tidal wave of software products that truly understand the relationships between people. I saw both sides of the marketplace, which was a lot of fun. Short on time?

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224

Zendesk

OCTOBER 12, 2021

Seamless integration. Lastly, CRM systems can often integrate with key sales tools— email services, calendars like Google and Outlook, communication tools like Slack and Zoom, social media platforms, document creators, accounting software, and more. You can even build your own apps in Zendesk and share them in the marketplace.

CRM 98

CRM Outlook Sales Social Media 98

Help Scout

JUNE 24, 2021

When a tool has strong native and third-party integrations, it keeps information from being siloed and gives more overall transparency. Help Scout also offers tools and integrations to increase team productivity. Zoho Desk has a host of features like a shared inbox, phone integration, and chat.

Omnichannel 84

Omnichannel CRM Start-ups AI 84

Intercom, Inc.

JULY 9, 2020

And there are other companies that follow a very similar approach like Dropbox or Slack. So G2 in contrast to Atlassian is a marketplace, instead of a SaaS company. com, where we educate our audience, try to catch them earlier in the user journey and then funnel that traffic over to our marketplace. Kevin: Absolutely.

Engineering 199

Engineering Start-ups E-commerce B2C 199

Lumoa

APRIL 24, 2018

It’s about integrating it into ‘the way we do things around here’ and it’s relatively easy to do that compared to other feedback mechanisms. Furthermore, be sure the survey is integrated within your customer experience and simple and to the point in order to maximize response rate." linkedin Why? "Two linkedin twitter Why? "I

NPS 135

NPS CX Net Promoter Score Close the Loop 135

SurveySensum

JULY 14, 2020

Kaye is a Community Organizer and Facilitator for the CX Accelerator Slack community, the leading online community for CX professionals. He is the Chief Customer Officer at Black Box, a global solutions integrator and a proven leader who develops employees, drives the vision, and consistently exceeds goals. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

FEBRUARY 27, 2021

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign DocuSign for Support and Sell directly integrates your DocuSign account into Zendesk Support or Sell environments to create and view documents without leaving the platform. eZSign DocuSign.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

Qualtrics

DECEMBER 7, 2020

These four factors need to work in harmony for a product or service to be successful in its marketplace. Integrate with your existing systems. Act on important employee concerns – you can set certain topics, such as safety, or diversity and inclusion to trigger an automated notification or Slack message to HR.

Sentiment Analysis 49

Sentiment Analysis Customer Journey Map Sales Start-ups 49

Intercom, Inc.

FEBRUARY 21, 2019

We’re basically the world’s biggest business marketplace. ” We don’t really do a good job yet on recommending: “Based on your stack, here are the five tools that integrate best with your existing stack. Slack does this really well, as does Asana. Ryan: Sure. We’re now G2.com,

Education 123

Education Start-ups B2B Sales 123