Comm100

FEBRUARY 1, 2023

With undergraduate enrollment on the decline , student recruitment has become fiercer than ever. To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support. We’ll begin with an overview of higher ed live chat.

Education 86

Education Omnichannel B2B Customer Service 86

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. The Customer Experience Report from PwC’s Consumer Intelligence series found that 73% of its surveyed customers made purchasing decisions based on their experience with a company.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. The Customer Experience Report from PwC’s Consumer Intelligence series found that 73% of its surveyed customers made purchasing decisions based on their experience with a company.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Customer Bliss

JULY 13, 2016

That belief leads to a lot of money being spent on plain-vanilla surveys, irritating dinnertime interrupting phone interviews, and ends with long winded market research reports replete with cross tabulations and PowerPointâ presentations. Itt takes more than satisfaction to ensure long-term loyalty. Click To Tweet. Bell Chip R.

Customer Feedback 67

Customer Feedback Innovation Customer Survey Customer Service 67