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7 things you can learn from Walmart about CX

Steven Van Belleghem

Predicting and managing the supply chain in the most accurate and efficient of manners, became an enormous asset to offer the best customer experience in the COVID-19 era. And so its spots and uses instore purchase patterns to create a customizable and enjoyable consumer experience. Walmart even experimented with drone delivery.

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How experiences have changed for the better (plus the 8 we’ll never let go of)

Qualtrics

From remote meetings to streaming workouts, virtual experiences mean more people can be included and involved. Here are eight experiences we’ve seen improve since the start of the pandemic. Read more: Designing the future of work: 3 steps to improve the digital workspace experience. Experiences will keep evolving .

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Goodbye Mammoth Digital Transformation Projects. Hello Digital Business

1 to 1

The term “digital transformation” is meant to represent faster, more convenient, and more cost-effective ways that companies conduct end-to-end business through digital means. Mention digital transformation to a CFO, and you would likely get push-back about big expenses and little ROI. Then the pandemic happened. Omnichannel.

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Five XM practices for accelerating your digital transformation

Qualtrics

As companies across industries face unique challenges from the pandemic, there’s a common theme in their response: embrace digital. In this rapidly changing environment, just about every organization and industry has needed to ramp up its digital capabilities. This intense shift to digital is not just a temporary phenomenon.

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