Fonolo

DECEMBER 16, 2021

If social media part is not part of your contact center’s customer service vision , you’re missing out on valuable business opportunities, like: . If social media part is not part of your contact center’s customer service vision , you’re missing out on valuable business opportunities, like: . promoting sales; . promoting sales; .

Social Media 146

Social Media Customer Service Contact Center Close the Loop 146

Fonolo

SEPTEMBER 19, 2018

That being said: Social media platforms aren’t solely used for public brand-shaming. For those of us invested in improving our customer support offerings, we must acknowledge social media as a remarkable space in which to play.

Social Media 237

Social Media Contact Center Non-Profits Education 237

Customer Think

JANUARY 23, 2023

Rest in peace, Social Media! Yes, I know, you have been pronounced dead numerous times already, and that as early as 2011 by the Sillicon Valley Watcher, if not earlier. You lived on. Still, now you really need to admit that you are a dead thing wal.

Social Media 69

Social Media 69

Customer Think

APRIL 8, 2024

An intelligent seller appears where the eyeballs are, and social media is the place. Usher in the power of social media in your ecommerce platform will help turn your audience into customers. This online shopping statistic of the last quarter of 2023 will blow your mind! Online buyers spent an average of almost 2.95 USD […]

Social Media 52

Social Media 52

Customer Think

MARCH 15, 2024

Are you a social media marketer or a content creator? Well, in that case, you need to know the top social media trends for 2024. Having a good understanding of what’s trending in the market is essential to stay ahead of the curve. Whether you’re a seasoned marketer or just getting started, these trends will […]

Social Media 59

Social Media 59

Help Scout

AUGUST 12, 2021

Social media has been part of our online lives for a couple of decades now. Providing customer service over social media is much newer, tied closely to the growth of ecommerce and online business. The first question to answer is whether or not social media support is necessary for your business. Higher staffing levels.

Social Media 145

Social Media Customer Service Direct Marketing Customer Experience 145

Customer Think

JANUARY 30, 2023

By now, we all know that social media marketing is one of the best ways to build rapport with your audience and grow your business. It’s possible to use social media to share helpful content, promote products, forge […] Platforms like YouTube, Instagram, and Twitter have grown rapidly and are not showing signs of slowing down.

Social Media 118

Social Media Customer Experience Customer Loyalty 118

Doing CX Right

SEPTEMBER 26, 2021

Listen to Madalyn Sklar, social media evangelist, explain how to enhance customer relationships, build communities, and gain competitive info. The post Leveraging Social Media For Customer Service & Competitive Insights appeared first on Doing CX Right.

Social Media 111

Social Media Customer Service Customer Relationship CX 111

Help Scout

AUGUST 22, 2023

Social media customer service is a skill of its own. Here's our love letter to the people doing the hard work, in public, every day. Read the full article

Social Media 94

Social Media Customer Service 94

Customer Think

AUGUST 12, 2021

Do you want to know the best social media platforms for small businesses to help boost engagement, drive more referral traffic, and increase revenue? Except for your website, social media can be one of the best marketing tools for your business.

Social Media 131

Social Media 131

Customer Think

JANUARY 25, 2022

It’s not a secret — social media is where everyone is at. And if you are not tapping into social media to generate more leads, you are really missing out on a lot. Even as physical, in-person networking has been losing steam over the last few years, virtual networking simply rocket-shipped thanks to the pandemic […].

Social Media 135

Social Media 135

NGDATA

MARCH 28, 2024

Marketers discuss their favorite social media posts and why they stood out, giving banks and credit unions a unique chance to humanize their brand through timely and engaging content strategies. Source The post The Fun Social Media Campaigns Keeping These Marketers Inspired appeared first on NGDATA.

Social Media 40

Social Media 40

Customer Think

FEBRUARY 6, 2023

As a business owner or marketer, you likely have to manage multiple social media accounts simultaneously for marketing purposes. And managing social media accounts can be overwhelming without the right strategy to impact your SEO and business goals. Need to post on Instagram today? Or focus on Twitter?

Social Media 110

Social Media 110

CSAT.AI

MARCH 13, 2023

According to research it’s Gen Z that follows brands most on social media at 61% compared to 53% of Millennials and 36% of Gen X respondents. Here are 5 social media strategies to help you forge powerful connections with Gen Z: 1. Connecting with Gen Z through social media is one of the best ways to gain them as customers.

Social Media 91

Social Media Sentiment Analysis AI Customer Feedback 91

Fonolo

MARCH 6, 2020

These days, the odds are pretty high that a business will have a presence on social media, interacting with customers and promoting their product. If you are just getting started or you haven’t considered how you can use social media to benefit your business, it’s time. Response Times. Be Proactive. Be yourself, sound like yourself.

Social Media 122

Social Media Customer Service Contact Center Start-ups 122

Win the Customer

SEPTEMBER 5, 2023

In today’s digital age, social media has become an integral part of our lives. Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate.

Social Media 59

Social Media Customer Service Entertainment Customer Loyalty 59

Customer Think

APRIL 30, 2021

Source: Adobe Stock Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not.

Social Media 114

Social Media Customer Service 114

Customer Think

MARCH 12, 2023

People often ask me: “Does social media marketing really lead to sales?” My answer always starts with this: “Yes, you can make sales directly from social media if you are selling a business-to-consumer (B2C) product or service. But if you are selling a.

Social Media 75

Social Media Sales B2C 75

Adrian Swinscoe

APRIL 6, 2022

Today’s interview is with Joel Bailey, the Product & Service Director at Arwen, a technology platform that uses AI to remove unwanted content from social media […].

Social Media 190

Social Media AI Technology Technology 190

Customer Think

NOVEMBER 19, 2021

In addition to the standard customer retention strategies, companies nowadays have to divert more and more attention to another medium — social media. Social media can be one of the best places to build customer loyalty because, by its very nature, it encourages engagement between brands and customers.

Social Media 108

Social Media Customer Loyalty Customer Retention 108

Customer Think

SEPTEMBER 19, 2023

It often appears as if the promised land of social media, with its tantalizing lure of reaching more customers, seldom delivers for businesses. You pump out posts, interact, and run ads, all in an effort to connect with your audience. Yet, you find that in terms of real-world sales, the returns are less than promising. […]

Social Media 69

Social Media Sales 69

Logicalware

SEPTEMBER 23, 2021

At the beginning of 2015, magazine giant Aller media replaced their old subscription system with a new one. We didn’t have the capacity to answer all the calls,” said Fredrik Löfgren, who works as Head of Customer Service at Aller media. But the awards have not meant that the team at Aller media now rest on their laurels.

Technology 98

Technology Technology Customer Service Sales 98

Zendesk

JUNE 3, 2021

. . . Social media isn’t just the tool of teens—over the past year, it has quickly become one of the fastest-growing channels for customer support, with tickets up 181 percent since the start of the pandemic. Now, more than ever, customers are looking to connect with brands on their favorite social media platforms.

Social Media 98

Social Media Social Listening Start-ups Omnichannel 98

Customer Think

SEPTEMBER 21, 2021

Do you want to grow your customer base through social media? And no, we’re not talking about paid ads to bring in traffic and engagement. Instead, you can leverage a clever marketing strategy where you offer free content to your audience in different ways. Let’s start by taking a look at why creating free content […].

Social Media 122

Social Media 122

cxservice360

OCTOBER 19, 2022

Social media is considered a goldmine, especially if you know how to capitalize on the available market opportunities within the platforms. billion social media users active on different social media platforms. Research conducted recently has revealed that there are 3.92

Social Media 52

Social Media Customer Service 52

cxservice360

JUNE 23, 2022

Social media is very important in online marketing. Are you using social media. The post Top 10 Social Media Marketing Strategies for eCommerce Websites appeared first on CXService360 - Customer Service Articles, Stories and more. It is used as an important growth method for the development and expansion of eCommerce stores.

Social Media 59

Social Media Customer Service 59

Conversation Agent

MARCH 15, 2022

“The limits of my language mean the limits of my world,” said Ludwig Wittgenstein. Most people prefer the use of known and simple words, to cover a lot of ground. Yet when we learn more words, we expand not just our verbal tool set, but also our mind and thinking. Yes, too many words can complicate things, but too few can get you stuck.

100

100

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. While we can still debate which sector has been impacted the most by social media buzz. However today, it has moved from invoking an emotion to reputation building.

E-commerce 105

E-commerce Social Media Contact Center Omnichannel 105

Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Customer Think

SEPTEMBER 15, 2021

Imagine this scenario: you’re a social media manager for a thriving software-as-a-service company. Your day starts normally, but by the time you get to work, you’ve heard the bad news: the network is down. None of your customers can access your servers, and nobody knows when everything will be back online.

Social Media 111

Social Media 111

Zonka Feedback

FEBRUARY 28, 2023

Social media marketing is now a key component of any successful business. Unfortunately, many small business owners make some major mistakes when it comes to their social media marketing efforts.

Social Media 52

Social Media Customer Experience 52

Zendesk

DECEMBER 3, 2020

Namely, the design of a coronavirus-shaped canapé that one diner photographed and shared on social media. Like many businesses in hot water, they could’ve better weathered the controversy by employing some proven social media crisis-management tactics. What is a social media crisis?

Social Media 95

Social Media Social Listening Start-ups Customer Feedback 95

Steven Van Belleghem

OCTOBER 29, 2020

Though there are of course many digital endeavors that media industry players have already made to ensure that the ‘audience journey’ becomes smoother and more frictionless, I see two extremely important trends surfacing that will disrupt the more traditional players if they do not get on board: extreme personalization and centralization.

Education 98

Education Entertainment Sports AI 98

Beyond Philosophy

SEPTEMBER 7, 2015

Social Media can level the playing field. Even solo entrepreneurial businesses can create a global presence using social media. Another benefit to social media is cost. You don’t need to hire a media company to buy airtime on radio and television. One of the strongest social media strategies is content marketing.

Social Media 166

Social Media Engineering Customer Service CX 166

cxservice360

DECEMBER 28, 2022

The post Best Practices for Customer Service on Social Media appeared first on CXService360 - Customer Service Articles, Stories and more. Challenges relating to the customer experience are often linked to poor customer service but, again, overcoming obstacles to stellar service is not.

Social Media 52

Social Media Customer Service Customer Experience 52

Aquire

NOVEMBER 23, 2021

And what better way to do that than on social media? Why should I thank customers on social media? But we’re pretty fond of social media. Here are few reasons why you should use social media as a means of showing gratitude to customers : It’s conversational. For businesses, that means thanking their customers. Just do it.

Social Media 52

Social Media Social Listening Customer Relationship Sales 52