Intercom, Inc.

FEBRUARY 10, 2021

Create a seamless mobile experience with new additions to Mobile Carousels, Articles, and universal links. Trigger Mobile Carousels and Articles from buttons – right inside your app. You can now launch Mobile Carousels or Articles directly from content in your mobile app. Luckily, you can now switch to using a.p8

Customer Satisfaction 104

Customer Satisfaction Customer Expectations Customer Experience 104

Confirmit

SEPTEMBER 24, 2020

But… someone said to me “Yeah, Confirmit sounds great but I’ve heard they don’t do mobile” WHAT!?! Confirmit lives and breathes mobile. The average person then proceeds to check their mobile device at least 46 times per day. Do you really think we’ve forgotten about mobile?

Voice of the Employee 40

Voice of the Employee Voice of the Customer Innovation Technology 40

Intercom, Inc.

SEPTEMBER 3, 2020

I work with designers and engineers on our mobile SDKs. Those bring Intercom’s features into our customers’ own mobile apps. Mat: A good example of this would be Mobile Carousels, which is a product we launched back in June. It’s a really unique way to communicate with people who use your mobile app.

Customer Feedback 212

Customer Feedback Engineering Start-ups Voice of the Customer 212

Intercom, Inc.

APRIL 12, 2019

Engineers who use Intercom’s mobile SDKs to communicate with their customers trust us to provide a stable and trustworthy platform that won’t break the apps they work so hard to build. This can be a challenge when the mobile development landscape is so fragmented by multiple platforms and SDK versions.

Engineering 21

Engineering 21

Qualtrics

JANUARY 31, 2019

Whether you’re B2B or B2C, digital channels such as websites and mobile apps are major drivers of customer loyalty and brand perception. Qualtrics Mobile App SDK. Whether shopping, doing a price comparison, researching making reservations, submitting expense reports – mobile is where your customers are.

Compliance 22

Compliance CX Touchpoint B2C 22

SugarCRM

MARCH 13, 2018

Reps are not using the CRM on the road – Sugar’s best-in-class mobile CRM app helps employees be productive and stay engaged while away from their desk. Furthermore, organizations are using SugarCRM’s mobile SDK as a catalyst to change their mobile CRM strategy.

Sales 46

Sales Data Entry CRM Technology 46

Comm100

MAY 20, 2022

Mobile capability. Today’s consumers need smartphone-friendly solutions to support their increasingly mobile lifestyles. Mobile Internet traffic today accounts for almost 55% of total web traffic , meaning that you’re more likely to support a customer on their smartphone than any other device. Chats on mobile.

Customer Satisfaction 72

Customer Satisfaction Sales Education Compliance 72

SugarCRM

NOVEMBER 12, 2018

In the Fall ’18 release, we move forward on this journey by providing better consistency between our desktop and mobile applications. Elsewhere, our SugarCRM mobile update enables users to generate quotes, view emails and convert leads from anywhere. We facilitate this by focusing primarily on end user productivity.

Outlook 34

Outlook CRM Technology Technology 34

Qualtrics

NOVEMBER 6, 2020

Many companies with a mobile app are missing out on valuable customer feedback. Find out how you can take advantage and connect with customers using a mobile app survey. As the customer journey becomes more and more digitized , your mobile app should be a vital channel that supports your business goals.

Net Promoter Score 44

Net Promoter Score Close the Loop Customer Loyalty NPS 44

Comm100

NOVEMBER 13, 2022

Live chat allows customers to connect with agents in real-time using a familiar chat interface, whether on a website or integrated within a mobile app. Finally in live chat support best practices, it’s important to build a mobile-friendly live chat. On the Comm100 platform, 63% of total live chats were taken on mobile devices in 2021.

Customer Service 72

Customer Service Omnichannel Social Media AI 72

Help Scout

FEBRUARY 5, 2019

Modes will be coming to the mobile SDKs later on. Beacon Mobile SDKs. The Beacon for Android SDK was enhanced with the following goodies for Android developers to enhance their apps: You can now change Beacon’s suggested Docs articles and add attachments to messages. Design update.

Start-ups 40

Start-ups Engineering 40

SugarCRM

NOVEMBER 24, 2020

They want mobile-optimized sites, personalized shopping experiences, and instant in-depth product information. It has a convenient mobile app, so representatives can work on smartphones and tablets as well as laptop or desktop computers. User experience (UX) is everything in e-commerce. Sleek Integrations.

E-commerce 49

E-commerce Social Media CRM Outlook 49

Intercom, Inc.

OCTOBER 13, 2022

Whether your product is a website, an app, or a mobile app, there are four things that make the in-product channel the best channel. Our new messenger works across web, iOS, and Android, with our mobile SDK updates coming in the next few weeks. Your product is the only channel that you truly own.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

SurveySensum

OCTOBER 17, 2023

Pros Nice and simple user interface Simple and clear reports Mobile-friendly Cons Buggy and expensive Outdated software Pricing The tool’s paid version starts at $200 per month. It can be easily integrated into native applications and websites using the SDK and API. It’s easy to set up, add branches, and a variety of questions.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Intercom, Inc.

SEPTEMBER 22, 2021

Even on mobile, embedded browsers are surely sufficient, right? Vastly improved Articles in Messenger on mobile, too. Have a mobile app? Good news – your app can now use the revamped Articles in Messenger, meaning you can offer a seamless self-serve support experience across web and mobile.

Start-ups 194

Start-ups Customer Relationship Customer Experience 194

Intercom, Inc.

JULY 26, 2018

Enable mobile users to help themselves with the new mobile SDK for iOS and Android. The new Intercom mobile SDK brings the Messenger Home to your mobile applications. Get a complete view of every lead’s journey by automatically logging Intercom conversations in HubSpot or Marketo.

Net Promoter Score 112

Net Promoter Score NPS Start-ups Sales 112

Zendesk

DECEMBER 30, 2020

Zendesk SDK for Unity. Zendesk SDK for Unity (Support) lets you add seamless support experiences to your mobile games in just a few minutes. This lightweight, native SDK allows for easily integrating scalable support without worrying about underlying OS dependencies.

Artificial Intelligence 65

Artificial Intelligence Scorecard Contact Center Gaming 65

Zendesk

OCTOBER 4, 2022

The company also uses the Zendesk Mobile SDK to embed its help center directly within the app, allowing for a greater level of customization and personalization. For example, Swiftkey can detect the type of mobile device a customer is using, then show them help articles pertaining to their device (iOS, Android, etc.).

CX 52

CX AI Gaming Engineering 52

Customer Experience Matrix

SEPTEMBER 13, 2020

Osano offers structured, forms-based solutions to both of these, available in a Software-as-a-Service (Saas) model that lets users deploy them on Web sites with a single line of javascript or on Android and iOS mobile apps with an SDK.

Legal 45

Legal Start-ups 45

Zendesk

OCTOBER 5, 2022

The company uses the Zendesk mobile SDK to extend customer care into its app, so customers can ask for help without navigating elsewhere. This is especially true in the software industry, where UX standards are very high. One example is Limeade, an employee well-being software solution. Personalization.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

SugarCRM

JUNE 26, 2019

Reason #8: Partner-Based Feedback Helped Build the SugarCRM Mobile SDK. When they were reworking their mobile app, we were able to work with the SugarCRM Mobile Development Manager on the benefits of Sugar customizations. Here’s one thing I love about Sugar: their ability to collaborate with partners.

Sales 20

Sales CRM Innovation Management Consulting 20