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Two Relentless Customer Service Role Models and Incredible 2023 Financial Results

Service Quality Institute

This is an insurance company based in New Hampshire, Maine and Vermont. Market share is 62% in Maine, 61% in Vermont, and 56% in New Hampshire. Then discovered our New England customers love having live support till 8. Another Relentless role model is Northeast Delta Dental. That is 34 years.

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Northeast Delta Dental: A Relentless Customer Driven Role Model

Service Quality Institute

This is an insurance company based in New Hampshire, Maine and Vermont (Every 4 years, anyone running for U.S. Market share is 60% in Maine and Vermont and 55% in New Hampshire. Then discovered our New England customers love having live support till 8. Every year I highlight Northeast Delta Dental.

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Service Leaders – The Power of the Service Strategy

Service Quality Institute

NE Delta Dental, an insurance company for dental insurance has only 173 full-time employees and has a 70% market share in New Hampshire. Remember Jeff Bezos started Amazon in 1995 with 2 people and now has over 1,650,000 employees. Visit the Delta Dental link on our website to see the results in detail.

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Two Service Leaders Who Own and Dominate Their Markets Through a Service Strategy

Service Quality Institute

This is a nonprofit dental insurance organization and is limited to only three small states, Vermont, New Hampshire, and Maine. Northeast Delta Dental has a 70% market share in New Hampshire with a population of 1.38

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What is an MGA in Insurance?

Lightico

The following states require licensure: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota , Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York , North (..)

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A Relentless Model Starting 1995 -2020 Using a Service Guarantee

Service Quality Institute

Market Share in New Hampshire is 70%, 60% in Vermont, and 50% in Maine. In 1995 when he became CEO of Northeast Delta Dental Tom again implemented the Service Guarantee. Tom is Relentless. Now focusing on the Guarantee of Service Excellence for 21 years. NO one in the world has copied him.

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My Qualtrics Experience – David Graf – Sales Engineer – Provo, UT

Qualtrics

I went to New Hampshire and participated in a 3-day Rally Racing school on snow and ice. This story is part of the ‘Qualtrics Experience’ blog series showcasing our employees and their ultimate experience. What did you choose as your Qualtrics Experience? Check out the video from David’s Rally Racing school experience!