Shep Hyken

JANUARY 25, 2023

I started thinking about this as I walked through Times Square in New York City and couldn’t help but notice how many people were taking pictures of themselves with the bright lights, huge signs, and thousands of other people in the background. Going social with the photograph proves to the world the experience was worth remembering.

Sports 72

Sports Social Media Start-ups Customer Service 72

TeamSupport

JANUARY 9, 2024

One of the early implementations of live chat was by LivePerson, a company founded in 1995 in New York City. Mid-2000s: Social Media Support & Help Desk Software At the start of the new millennium, social media platforms like Facebook began to emerge.

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

Shep Hyken

AUGUST 9, 2021

The Best Way to Complain to a Company on Social Media by Octavio Blanco. One area we covered was how social media can help. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Consumer Reports) Public rants may not get the results you want.

Customer Service 131

Customer Service Social Media CX Customer Experience 131

Shep Hyken

OCTOBER 13, 2021

Stalk your customers on social media. Perhaps a better way to put it is to track your customers on social media. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Customers love that! . Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Customer Loyalty 93

Customer Loyalty Real Estate Social Media Touchpoint 93

Shep Hyken

AUGUST 25, 2021

I recently posted that message to social media. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. I’m always frustrated when I call a customer support number that I’ve called before and have to retell my story. There is no need for this. .

Social Media 135

Social Media Customer Service Technology Technology 135

Shep Hyken

SEPTEMBER 8, 2021

Make your phone number and email address easy to find, and be available on other channels you know your customers like to use (text, social media, etc.). Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken.

Social Media 141

Social Media Customer Service Sales Customer Loyalty 141

Shep Hyken

DECEMBER 13, 2021

What Social Media Trends Will Emerge for 2022? CMSWire) 2021 was a busy year for social media platforms and 2022 is shaping up to be even busier. Earlier this year I offered up some predictions on what I thought the year would hold for social media. by Pierre DeBois. Here’s the first one.

Social Media 74

Social Media Customer Service VOC Retail 74

Shep Hyken

AUGUST 31, 2021

The more brands tell people to share about them on social media, the less likely they are to do it. He is an author of two books ( The Experience Maker and Winning at Social Customer Care ) and the host of multiple podcasts and video series. New York Times ?bestselling Shep Hyken ?is Amazing Business Radio.

Social Media 129

Social Media Customer Experience Customer Service 129

Shep Hyken

AUGUST 16, 2021

4 Ways to Build a Stronger Brand-Consumer Relationship Using Social Media by Jonathan Riff. Entrepreneur) The way brands and customers communicate and interact with each other has been changed significantly by social media. My Comment: I’m a big fan of using social media to enhance the customer experience.

Customer Service 85

Customer Service Social Media Contact Center Technology 85

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. “We Let me know over my social media!

Gaming 127

Gaming Entertainment Social Media Transportation 127

Shep Hyken

MAY 10, 2022

Top Takeaways: Social Media is an opportunity for a brand to show the world that they are interested in resolving issues for their customer. New York Times ?bestselling Shep Hyken interviews Dennis Yu, CEO BlitzMetrics and author of The Definitive Guide to TikTok Advertising: How to Access 1 Billion People in 10 Minutes!

Social Media 85

Social Media B2B Customer Service Customer Experience 85

Inside Customer Service

MAY 27, 2021

Peter Gollwitzer, a professor in the Psychology Department at New York University, gave me a treasure trove of studies on achieving goals. For example, I do my best writing in the morning, but I know checking email and social media will distract me. Many have received conflicting advice. It's hard to know where to start.

Start-ups 148

Start-ups Social Media Contact Center Customer Service 148

Sprinklr

OCTOBER 12, 2021

Instead, through their existing Sprinklr care ecosystem , the brand was able to launch an entirely new commerce strategy that directed consumers to initiate private messages for beauty consultations and product discovery. David McCarthy is a Senior Advertising Consultant at Sprinklr based in New York. Telecommunications.

CXM 72

CXM Social Media Social Listening Retail 72

Shep Hyken

JUNE 28, 2022

The generation that grew up behind cell phones may be very vocal on social media, but most of them are unwilling to provide face-to-face feedback. New York Times ?bestselling A good training program becomes even more important in an economy where it is difficult to hire and keep good employees. This episode of?

Social Media 57

Social Media Entertainment Customer Feedback Sports 57

Shep Hyken

JANUARY 3, 2023

They either internalize it, affecting their decision to do more business with the brand, or they broadcast it to their friends across social media channels. Most of the time, they post it on social media sites. Most customers who have had a negative experience do not tell the company directly.

Social Media 57

Social Media Customer Loyalty Customer Service Customer Satisfaction 57

Beyond Philosophy

NOVEMBER 2, 2016

Yet, according to the New York Times , this is the way things are headed in the hospitality industry. Tisch Center for Hospitality and Tourism at New York University. People complained on social media and even started a change.org petition. hotels are expected to add on $2.55

Hospitality 167

Hospitality Hospitality Social Media Customer Expectations 167

Shep Hyken

OCTOBER 4, 2022

In customer service, different teams, such as the customer support team, the social media department, and the sales team, have their individual roles. Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

Sports 57

Sports B2C Social Media Gaming 57

Sprinklr

OCTOBER 12, 2021

Instead, through their existing Sprinklr care ecosystem , the brand was able to launch an entirely new commerce strategy that directed consumers to initiate private messages for beauty consultations and product discovery. David McCarthy is a Senior Advertising Consultant at Sprinklr based in New York. Telecommunications.

CXM 65

CXM Social Media Social Listening Retail 65

Shep Hyken

JANUARY 24, 2023

When you have efficient digital channels such as text messaging, chatbots, and social media, you can teach customers to use these options whenever they need to get in touch with your company. Messaging capabilities alongside a phone option are a cost-effective and convenient way to manage customer issues.

Transportation 57

Transportation Social Media Customer Expectations Customer Service 57

Shep Hyken

JANUARY 12, 2022

Today there are many others, such as text, social media, apps, and more. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. This was about different ways customers could communicate with you. For example, they could use phone or email. That’s two channels.

Omnichannel 77

Omnichannel Social Media Start-ups AI 77

Customers That Stick

SEPTEMBER 25, 2014

Her food adventure brought her back home to New York and now Chicago. Recently, I was flying back to Chicago from New York on JetBlue. I had my favorite cut of meat from my old butcher shop that I worked at in New York all packed up to bring home for a special dinner. Fill-In-The-Blank. >

Customer Experience 133

Customer Experience Real Estate Sports Social Media 133

Steven Van Belleghem

FEBRUARY 24, 2021

Neil Patel is a New York Times bestselling author and one of world’s top marketers. He is best known for his work in digital marketing and social media and as the creator of Ubersuggest (a popular SEO tool). Watch him explain here how and when he came up with his renowned golden circle idea: Neil Patel.

CX 98

CX Customer Experience Social Media Innovation 98

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

Technology 243

Technology Technology Social Media Start-ups 243

Aquire

JANUARY 6, 2022

For example, Acquire’s video chat tool is seamlessly integrated with an array of customer experience solutions, including live chat, chatbots, shared inbox, social media, cobrowsing tech, and more. In that case, a gate agent in Arkansas could jump in to assist a passenger in New York via video chat and help smoothen the process.

Customer Service 98

Customer Service Social Media Technology Technology 98

Steven Van Belleghem

JANUARY 22, 2020

Simon is now a sought-after international speaker and his book “We First: How Brands and Consumers Use Social Media to Build a Better World” is a New York Times, Wall Street Journal, and Amazon bestseller. Tony Hsieh. Shep Hyken.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

Shep Hyken

DECEMBER 28, 2021

There is a decline in civility, especially on social media. New York Times ?bestselling And people who are not rational or patient, to begin with, now have an even shorter fuse. This can be attributed to many factors including: The last two years have caused more stress than usual. This episode of?

Management Consulting 69

Management Consulting Social Media Customer Service Customer Experience 69

Fonolo

NOVEMBER 9, 2017

We’ll talk about: Social Media for Crisis Management. VP’s & Directors of Web/Social Media. Shep Hyken is a customer service expert, business speaker and New York Times bestselling author, helping companies deliver amazing customer service and experiences! Ways to Reduce Customer Frustration. Shep Hyken.

Social Media 59

Social Media Customer Service Contact Center Education 59

Shep Hyken

JULY 12, 2021

DestinationCRM) Even as interactions move to digital channels like chat, email, and social media, the companies providing the best customer service are ensuring that they don’t overdo digital to the extent that customers can’t reach a live agent when necessary. Follow on Twitter: @Hyken.

Customer Service 116

Customer Service Retail Entertainment Social Media 116

Fonolo

NOVEMBER 23, 2017

47% of consumers aged 18-34 have used social media to complain about a brand’s customer service and 52% have used it to ask a customer service question. We’ll talk about: Social Media for Crisis Management. VP’s & Directors of Web/Social Media. Tweet About It. Ways to Reduce Customer Frustration.

Social Media 86

Social Media Contact Center Gaming Customer Service 86

Shep Hyken

NOVEMBER 15, 2021

So-called “vanity” metrics, for example – followers, likes, retweets, and influencer mentions in social media, for example – will leave the CEO or CMO exclaiming that famous line from Jerry Maguire: “Show me the money!”. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 69

Customer Service Social Media Retail Customer Loyalty 69

Comm100

MAY 25, 2022

Today, consumers are empowered in all sorts of ways, from on-demand ordering services like Uber and other apps to taking their qualms to social media. In the end, consumers will “put you on blast,” and you may find yourself staring down the barrel of a social media witch hunt if your company comes up short.

Contact Center 52

Contact Center Customer Service Social Media Omnichannel 52

Shep Hyken

OCTOBER 18, 2021

Your customers will thank you, and they’ll be much more likely to share their positive experience with friends, family, and social media followers. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. I enjoyed it and hope you will, too.

Customer Service 81

Customer Service Social Media CX Start-ups 81

Shep Hyken

SEPTEMBER 26, 2022

It’s possible to get powerful insights by looking at different touchpoints, which include calls, websites, social media, reviews, and more. Forbes) In marketing, attracting new customers is only one half of the equation; businesses must also focus on how to keep those customers once they earn them. Follow on Twitter: @Hyken.

Customer Service 61

Customer Service Customer Retention NPS Customer Loyalty 61

Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Net Promoter Score 167

Net Promoter Score CEM Gambling Social Media 167

ProProfs

MAY 30, 2019

And, did you know that the most read story on the New York Times website in 2013 was actually a quiz? They may also ignore social media ads, email marketing automation , or SMS campaigns but they cannot resist a quiz. As a marketing tool, quizzes serve a two-fold purpose: They help you reach out to new niche audiences.

Social Media 75

Social Media Start-ups Gaming Education 75

Fonolo

NOVEMBER 21, 2017

We’ll talk about: Social Media for Crisis Management. VP’s & Directors of Web/Social Media. Shep Hyken is a customer service expert, business speaker and New York Times bestselling author, helping companies deliver amazing customer service and experiences! Ways to Reduce Customer Frustration. Shep Hyken.

Contact Center 64

Contact Center Social Media Voice of the Employee Education 64

Shep Hyken

FEBRUARY 21, 2022

Consistency, building a community via social media, and a personalized approach are just three of the topics the author addresses. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. It also adds to the customer experience. Follow on Twitter: @Hyken.

Customer Service 65

Customer Service Customer Retention Customer Satisfaction Construction 65