Confirmit

NOVEMBER 16, 2020

Here is a sneak peek into the captivating stories you’ll find in these pages: Amadeus runs a global VoC program that gathers timely feedback and delivers insight into pain points to maintain long-term customer relationships. Cromwell established a multi-touchpoint VoC program to better understand customer expectations.

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VOC Close the Loop Touchpoint Voice of the Employee 52

Confirmit

SEPTEMBER 22, 2019

Through their sophisticated VoC program the organization achieved a 24% increase in re-lead opportunities as a result of acting on non-purchaser feedback. NPS increased by 11% due to heightened customer focus and improvement initiatives that significantly reduced costs. LexisNexis has embedded a global, multi-lingual VoC program.

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VOC NPS Voice of the Employee Voice of the Customer 40

Confirmit

MARCH 6, 2019

There are six categories available and it pays to take a good look at the options… Almost all of the categories (except Voice of the Employee) are suitable for VoC or Customer Experience (CX) programs, so it’s wise to see which will help you show off your program at its best. This is what we want to hear about.

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VOC Voice of the Employee NPS Voice of the Customer 40

Confirmit

SEPTEMBER 27, 2017

Quest software created a VoC program that runs in eight languages in 57 countries. Philadelphia Insurance reached a record NPS® score of 60. Voice of the Customer Voice of the Employee Market Research Case Studies.

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Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

SEPTEMBER 27, 2017

Quest software created a VoC program that runs in eight languages in 57 countries. Philadelphia Insurance reached a record NPS® score of 60. Voice of the Customer Voice of the Employee Market Research Case Studies.

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Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

JUNE 15, 2017

Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Inc., Voice of the Customer Company. Bain & Company, Inc.,

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B2B Net Promoter Score VOC NPS 40

Confirmit

JUNE 7, 2017

Really inspiring stories of changes to corporate culture and how Voice of the Customer and Voice of the Employee programs are empowering employees to do the right thing. All the entrants have plenty of anecdotal evidence to share – and it is great stuff. These things matter.

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VOC Voice of the Customer Voice of the Employee NPS 40