Aquire

NOVEMBER 18, 2021

How important is good customer service in retail and customer loyalty? Fifty-four percent of retail CX professionals cite improving customer loyalty as a top CX-related business priority. 65 retail customer experience statistics. 65 retail customer experience statistics. What is good retail customer service? Yet only 49 percent of U.S.

Retail 98

Retail Customer Service Social Media Net Promoter Score 98

Zendesk

MAY 5, 2022

Providing internal service is important because how you treat your employees trickles down to your customer relationships and impacts the bottom line. An internal customer service team would respond to questions like these: How do I reset my password? Internal requests from corporate employees increased 31 percent last year.

Customer Service 98

Customer Service B2C Start-ups Legal 98

Customer Bliss

AUGUST 31, 2016

With this exposure to omnichannel B2C engagement methods, some B2B customers by comparison are becoming underwhelmed with their customer engagement options in the workplace. So how can organizations in the B2B industry improve and widen their customer engagement through omnichannel tactics to meet these evolving expectations?

B2B 107

B2B Omnichannel B2C Non-Profits 107

Fonolo

FEBRUARY 7, 2013

Omnichannel customer service isn’t just about having multiple support options; it’s about delivering exceptional service on a channel that YOUR customers find most convenient. How to Eliminate Hold Time in Your Contact Center: What’s the difference between average speed of answer and average wait time? UPDATED: January 2020.

Contact Center 62

Contact Center Social Media Omnichannel Customer Satisfaction 62

Comm100

NOVEMBER 23, 2020

While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. Customer service isn’t just about your team having the right attitude and training. This starts with a good help desk or ticketing software.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52

SurveySensum

JULY 14, 2020

As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. Customer Experience has become a top priority for businesses in 2020. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. Enjoy this time.

Start-ups 118

Start-ups Innovation Sales NPS 118