Fonolo

OCTOBER 20, 2022

The great migration of contact centers transitioning from on-site to hybrid work environments isn’t slowing down–and an air-tight call center security strategy has never mattered more. Keeping your company’s data secure is essential, but it can seem like an overwhelming task. Understaffed Security Teams.

Contact Center 146

Contact Center Start-ups Technology Technology 146

Intercom, Inc.

NOVEMBER 8, 2022

As companies scale, they need robust, reliable software that can support their growth. Since 2011, we’ve been on a mission to make internet business personal, helping our customers connect with their customers through in-context, personalized communications. We’ve earned the trust of our customers, and we work hard everyday to keep it.

Compliance 104

Compliance Technology Technology Customer Experience 104

Intercom, Inc.

MAY 25, 2022

We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. We’re growing alongside our customers. Our tooling allows for high availability.

Engineering 252

Engineering Technology Technology Customer Experience 252

Callminer

NOVEMBER 9, 2020

Luckily, there are ways to spot inbound call fraud in real time, allowing agents to take back control over customers’ security without jeopardizing the overall customer experience. Read through the tips below, and then tell us: How does your company prevent inbound call fraud? .”

Contact Center 345

Contact Center Engineering Scorecard Retail 345

Callminer

MARCH 12, 2020

Read on to learn more about a few relevant regulations call centers must abide by to ensure the information they process remains secure. Of particular importance to call center companies are regulations involving data privacy and protection. These goals are as follows: Build and Maintain a Secure Network.

Compliance 182

Compliance Contact Center Legal Government 182

Zendesk

MAY 9, 2023

Advances in technology, combined with new and ongoing business challenges, put us all under pressure to continue to evolve, improve, and do more for our customers. Companies are faced with tightening margins and cutting costs. We’ve removed the need for companies to hire large teams of developers to implement and train your AI.

AI 97

AI CX Sentiment Analysis Artificial Intelligence 97

Uniphore

JULY 8, 2021

The sales development representative will be responsible for scheduling appointments – creating opportunities for our strategic sales executives to meet with prospective clients. The position is based out of our offices in Alpharetta, Georgia. Responsibilities.

Sales 246

Sales B2B AI Customer Service 246

Uniphore

DECEMBER 14, 2021

Through Cisco’s SolutionsPlus Program, Cisco’s customers and channel partners can purchase Uniphore’s conversational automation products to enable more efficient, frictionless and secure conversations between customer service agents and customers. Follow our blog and connect with us on LinkedIn , Twitter , Facebook , and Instagram.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Intercom, Inc.

DECEMBER 17, 2020

Throughout this year on the podcast, we’ve talked to people from various companies about how they’ve met the challenges posed by the events 2020. Of course, companies have had to suddenly reimagine not just how they deliver for customers, but also how they operate behind the scenes.

E-commerce 210

E-commerce Entertainment 210

The DiJulius Group

JULY 18, 2022

As head of the world’s largest professional-networking site, LinkedIn CEO Jeff Weiner knows better than anyone what companies are looking for in recruiting new talent, and that effective social skills equal job security. The post 7 Traits for Effective Interactions: Social Skills = Job Security appeared first on The DiJulius Group.

108

108

Intercom, Inc.

APRIL 13, 2021

In Intercom, we believe that shipping is our company’s heartbeat. Our product engineers are empowered to build great features, fast. However, as with any rule, there comes an exception, a case that cannot fit neatly into the principles we’ve outlined as a company. So how do we handle these exceptions?

Engineering 249

Engineering Start-ups Technology Technology 249

Zendesk

OCTOBER 18, 2023

Subject line: Important information about a recent security incident. Unfortunately, security incidents are more and more common, which means many companies are leaning on trust to galvanize their customer relationships. This includes data like credit cards, social security numbers, and passwords from support conversations.

Customer Experience 69

Customer Experience Compliance Government CX 69

Intercom, Inc.

APRIL 23, 2018

When building your products, the security and privacy of your customers’ data needs to be a top priority. And that is also true when selling and marketing your product, particularly with the arrival of GDPR, which has brought the issue of data security and privacy to widespread public awareness.

Compliance 220

Compliance Legal Engineering Sales 220

Intercom, Inc.

JUNE 16, 2021

When you analyze your company, it’s easy to look at everything in its current state. What’s our biggest problem today ? What’s our best asset today ? Long-term thinking is hard for a very simple reason: every company is in a race against the clock. Whether you’re bootstrapped or bankrolled, that clock is always ticking.

Engineering 265

Engineering 265

Intercom, Inc.

NOVEMBER 30, 2022

This month, we’ve been working on email, security, and tooltips – and that’s just the beginning. Add more pizzazz to your emails with our WYSIWYG editor. Stop your customers from changing CSAT ratings after a set period of time with our newest setting for the conversation rating Task Bot.

Start-ups 104

Start-ups CRM Customer Satisfaction 104

Intercom, Inc.

MARCH 26, 2020

In this unprecedented and uncertain time, our first priority is the health and wellbeing of our staff and their loved ones, the communities we work in, and the customers we support. Our leadership team is fully engaged in the active management of our response during this challenging period.

Non-Profits 192

Non-Profits Hospitality Hospitality Engineering 192

Fonolo

FEBRUARY 23, 2022

Maintaining a thorough understanding of cybersecurity threats and how to stop cybercriminals in their tracks is key to keeping everyone’s data secure and remaining PCI compliant. A Complete Guide to Call Center Security. Developing a successful call center security strategy isn’t a fast and easy process. Cloud Data Backups.

Contact Center 87

Contact Center Scorecard Compliance Technology 87

Intercom, Inc.

JUNE 9, 2021

We want to give our employees the best possible start to their Intercom careers. That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. Our remote onboarding program has come a long way since then. We all laughed. . They are: .

Gaming 253

Gaming Engineering Start-ups Sales 253

Zendesk

MAY 27, 2022

As a service-first company, we update our terms and policies on an annual basis, driven by customer feedback, evolving legal standards, and product updates. If you would like more information about our legal terms, please visit our Agreements and Terms Website. A summary of the key updates is below.

Legal 98

Legal Compliance Customer Feedback 98

VOZIQ

DECEMBER 22, 2023

Speaking about the partnership, Dave Bolen, Chief Operating Officer at AMP Smart said,  “ We’ve just rolled out the VOZIQ AI solution with the objective of proactively exceeding our customer expectations and enhancing customer lifetime value through AI-driven interventions. Vasudeva Akula, Chief Data Scientist at VOZIQ AI.

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

Zendesk

JANUARY 25, 2022

Here at Zendesk, we believe that trust is at the core of all our interactions with our customers. We recognize the importance of customer trust and of customers’ privacy and the security of their data. As a customer, it’s important to understand how vendors use and secure your data. Transfer impact assessment guide.

Government 98

Government Legal Compliance 98

Shep Hyken

AUGUST 20, 2021

He writes about how companies can secure their current customers’ repeat business. Rather than spending a ton of money on marketing to try to land new buyers, if you are able to secure loyal, lifelong customers, their repeat business will continually grow your profits. Here are a handful of them: . Listen to Your Customers.

Social Media 141

Social Media Customer Expectations B2B Customer Loyalty 141

Uniphore

JANUARY 4, 2022

Our Mission. Gain premier access to our execs as they present the latest product innovations transforming industry leaders across the world. Before joining Uniphore, Annie was part of the leadership team at NIO, a next generation car company, leading US marketing and communications from startup through a successful IPO.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Uniphore

JUNE 10, 2021

We also learned just how important contact centers are to our everyday lives. Today, as companies look past the pandemic, one thing remains certain: we now expect more from remote support centers than ever before. Our solution: educate centers on the power of automation and empower agents to use technology to their advantage.

Contact Center 246

Contact Center Outlook Gaming Education 246

Zendesk

OCTOBER 26, 2023

According to our research , 61 percent of consumers say the faster a company is to offer personalized experiences, the more likely they are to purchase from them. With the majority of consumers (71%) willing to stop purchasing from a company if their data isn’t protected, organizations worldwide must invest in privacy and protection.

Healthcare 52

Healthcare Compliance CX Engineering 52

Lumoa

FEBRUARY 13, 2024

Check out our guide on notifications to turn it on! Ask Lumoa is the result of many months of work from our data scientists. Customize your Views We redid our ENTIRE main page in Lumoa to make it easier to view and manage your data in the ways that matter. More information can be found from our knowledge base.

Close the Loop 83

Close the Loop Start-ups Touchpoint 83

Zendesk

JULY 26, 2023

Zendesk has long been committed to delivering trustworthy products to our customers and their users. We believe that trust is at the core of all our interactions with our customers. This provides greater legal certainty to thousands of companies that depend on EU-US data transfers. Have questions?

Legal 52

Legal 52

Zendesk

JANUARY 30, 2024

Every business needs software solutions to thrive, and building the right tech stack means companies can put customer experience front and center. In the context of Zendesk, “tech stack” refers to a combination of tools and technologies that work together with our products—all geared toward improving a business’s customer experience (CX).

Contact Center 52

Contact Center Technology Technology CX 52

Totango

FEBRUARY 9, 2024

Measuring and analyzing how your company manages these two factors is critical to growth. Distinguishing between these two metrics can provide insight into the health and success of your company, so let’s take a deeper look into what each metric is, how to calculate them, and how to apply them. What is net retention?

Outlook 108

Outlook Customer Acquisition Start-ups Customer Retention 108

Logicalware

AUGUST 12, 2021

Its parent company, The Growth Company, is a not-for-profit, commercially driven organisation dedicated to economic development, inward investment, skills, employment and enterprise. A secure solution. When approached for advice around secure payment solutions, Puzzel recommended integrating with its technology partner, PCI Pal.

Finance 97

Finance Compliance E-commerce Government 97

Customer Think

MARCH 28, 2023

It’s why I started working in customer success, in the first place – and while retention remains the key to survival in the wake of SVB’s collapse and continued layoffs across SaaS companies, customer success is about more than securing renewals and upsells. At the risk of being over-simplistic: our job […]

Customer Loyalty 75

Customer Loyalty 75

Logicalware

FEBRUARY 29, 2024

With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated customers, the reality for Ombudsman Services – the UK’s leading independent dispute resolution company – was challenging. This eliminates the need to make costly investments in local centres around the world.

Social Media 59

Social Media Customer Satisfaction Technology Technology 59

Execs In The Know

JUNE 7, 2023

Key CX Outsourcing Considerations In a recent discussion with our community of CX leaders, they shared their insights and concerns regarding CX outsourcing. Tools for Data Security Discussions with CX leaders have touched upon the importance of data security and the need for tools that mask data. Let’s dive in.

CX 85

CX Compliance Artificial Intelligence AI 85

Hodusoft

APRIL 6, 2022

To make sure that their companies stick out in the market, they do everything to ensure that their customer experience is optimal. Every company’s customer experience is crucial. Helps companies to avoid spending money on hiring more staff. The only way a company can have a good customer experience is through omnichannel.

Customer Experience 105

Customer Experience Contact Center Omnichannel Artificial Intelligence 105

Intercom, Inc.

APRIL 26, 2022

She was previously on the board of L’Oreal , among other high-profile companies. It’s this broad set of experiences and insight that Eileen will bring to our Board of Directors, and we’re thrilled to welcome her to Intercom! ” Eileen Naughton.

Healthcare 118

Healthcare AI Business Operations Technology 118

Zendesk

JANUARY 18, 2024

6 consumer data privacy concerns 12 best practices for protecting customer data Key consumer data privacy standards and regulations to know Frequently asked questions Secure customer data with Zendesk Why is customer data privacy important? A successful malware attack could compromise the security of customer data.

CX 52

CX Education Government Compliance 52

ECXO

OCTOBER 5, 2023

The European Customer Experience Organization the ECXO.org is delighted to introduce our upcoming event: – ”Customer Surveys are Dead!” Challenges and Considerations : Understand the necessity of maintaining clean and accurate data within everyday company technology systems. As we prepare our own Corporate program.

Customer Survey 126

Customer Survey AI Net Promoter Score NPS 126