Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. Drive business outcomes leveraging Totango The first topic we discussed was how each of our experts leveraged Totango to drive business outcomes within their respective organizations.

Business Growth 99

Business Growth Customer Journey Map Gaming Sales 99

Totango

DECEMBER 7, 2023

In Hodges’ episode of the CS School podcast, she discusses how JLL successfully implemented this strategy, the early benefits they’re seeing in terms of customer outcomes, and the opportunities ahead to establish best-in-class processes. Our hypothesis is that NPS is going to improve for each vertical,” Hodges said. “We

Sales 89

Sales Scorecard NPS Customer Acquisition 89

Uniphore

NOVEMBER 11, 2021

Each conversation contains a wealth of data—from emotional nuances to signals of intent—that businesses can leverage to optimize CX and drive revenue growth.

Contact Center 130

Contact Center Compliance Customer Satisfaction AI 130

Uniphore

NOVEMBER 11, 2021

Each conversation contains a wealth of data—from emotional nuances to signals of intent—that businesses can leverage to optimize CX and drive revenue growth.

Contact Center 130

Contact Center Compliance Customer Satisfaction AI 130

SixteenVentures

AUGUST 14, 2022

The people in charge of your company – the Executives, Board, and Investors – want to improve a metric called NRR (Net Revenue Retention or NDR, Net Dollar Retention, if you prefer) for one very simple reason: it plays a direct role in the value of the company. Talk about efficient growth! Increase Expansion.

Customer Acquisition 97

Customer Acquisition Customer Retention Start-ups Sales 97

Totango

JUNE 8, 2022

Recurring revenue models have taken over the world. OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations.

Start-ups 87

Start-ups CRM Sales Technology 87

ClearAction

AUGUST 19, 2020

To paint a concise picture of growth strength. It says: overall, our propensity to grow is increasing or decreasing. Secondly, it should generate appropriate behaviors and outcomes. Assumes satisfaction is sufficient toward growth. Assumes known costs or revenues for customer groups. One size does not fit all.

Customer Experience 174

Customer Experience CX NPS Sales 174

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Expansion and growth.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 91

B2B ML CRM Customer Relationship Management 91

Experience Investigators

OCTOBER 17, 2023

Organizations are realizing that a customer-centric culture is key to driving growth and profitability. But it can’t be a priority without funding, resources, and defined outcomes. CX leaders need to use the right language and focus on outcomes so leaders will pay attention. What’s the difference?

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

ClearAction

DECEMBER 5, 2023

4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics. To deliver what’s promised, coordinate companywide, with the aim of continually increasing value for everyone. Is this approach used for every growth effort in your firm?

CX 62

CX Non-Profits Data Mining Start-ups 62

Bill Quiseng

MARCH 15, 2022

As I was writing my latest book, Built to Win , I wanted to be sure to incorporate the notion that it’s important to design a customer-centric culture because there are clear outcomes to doing so. Well, as with any other work you do within your organization, shining the spotlight on culture is also all about the outcomes!

Non-Profits 103

Non-Profits Hospitality Hospitality CX 103

TeamSupport

OCTOBER 27, 2022

Good customer service increases retention. Greater customer retention means greater annual returning revenue and increased opportunities for expansion and cross-sell. On that note, TeamSupport’s State of Support 2022 survey found that: 74% of revenue comes from existing customers. Good customer service drives revenue.

Customer Service 98

Customer Service Customer Retention Start-ups Sales 98

Totango

NOVEMBER 8, 2023

Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds. The post Drive product data visibility and adoption with Pendo and Mixpanel integrations appeared first on Best Customer Success Blog: Articles for Enterprise Growth. What is Mixpanel?

Finance 91

Finance Customer Retention Sales Technology 91

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. Based on customer feedback, Totango is thrilled to accelerate customer success-led growth by recently introducing new partnerships and integrations.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

TeamSupport

FEBRUARY 1, 2024

This leads to tangible business outcomes like revenue growth, reduced churn rates, and elevated customer satisfaction. All of these features work together to provide a holistic customer support experience that can lead to increased engagement and satisfaction levels. Take a self-guided tour or sign up for a live demo !

Net Promoter Score 52

Net Promoter Score Customer-Centric Organization Customer Satisfaction Omnichannel 52

Futurelab

DECEMBER 27, 2023

Emphasize the potential positive impact on business growth when bridging the gap between research and action by showcasing the ROI of individual customer initiatives. Ensure that every CX effort is closely tied to specific business objectives, such as increasing revenue, reducing customer churn, or growing share of wallet.

Customer Experience 157

Customer Experience CX Start-ups Actionable Insights 157

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. Context: where we’ve come from in trying to move to outcomes. First some context.

Start-ups 281

Start-ups Gambling Engineering Customer Retention 281

Intercom, Inc.

MARCH 28, 2018

The problem with this train of thought: you’re missing out on revenue. At Intercom, we have learned that investing in real-time support, with response times under 5 minutes, can actually turn customer support into a revenue driver. Dilute customer experience – e.g. make it harder to reach support or increase response times.

NPS 213

NPS Start-ups Customer Expectations Sales 213

Intercom, Inc.

NOVEMBER 14, 2018

While science has always been part of sales, it’s hard to ignore the increasing importance of taking a data-driven approach to growing your business. If you’re forecasting short on your global revenue target, do you know how you’ll make up the difference? New logo revenue. Net expansion revenue. Revenue sold per rep.

Sales 188

Sales Start-ups Finance Gaming 188

ECXO

APRIL 28, 2021

Customer Success – Sowing the Seeds for Mutual Growth. While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. According to Jason Lemkin, “Customer success is where 90% of the revenue is”. Love and care”: Closing the Business Outcomes Divide!

B2C 96

B2C CX B2B Business Growth 96

Totango

NOVEMBER 15, 2021

Your CS platform can then become the hub for a unified campaign that harnesses all your apps and data to the task of automating customer success outcomes. Note that all these tools integrate with Totango’s CS platform, which is designed to put data from any source to work driving automated customer success outcomes.

CRM 110

CRM Social Media Customer Relationship Management Customer Relationship 110

Totango

MAY 6, 2022

Support : How many support tickets are being opened, how long does it take customers to get responses, and what outcomes are they experiencing? Customer success outcomes : Are customers receiving the business results they hoped to gain from using your product? Enabling you to predict retention and churn rates better.

Invoicing 116

Invoicing Customer Journey Map Customer Satisfaction Customer Relationship 116

Totango

FEBRUARY 23, 2023

Challenging economic times really put pressure on teams to retain revenue. By collecting and analyzing data that helps you implement and understand the effectiveness of customer success initiatives, CS operations can tie impact to key business outcomes and the bottom line. Continuously iterate “Iteration is key,” Taylor agrees.

Net Promoter Score 83

Net Promoter Score NPS Touchpoint Technology 83

Intercom, Inc.

JANUARY 25, 2023

Product-led growth (PLG) has been embraced by SaaS companies of all sizes as a scalable approach to growing a business, but it is especially appealing in times of economic uncertainty and soaring acquisition costs like we’re experiencing today. Leverage usage data to create better experiences and drive growth. Great weather as well.

B2B 118

B2B Customer Acquisition Start-ups Sales 118

VOZIQ

MARCH 11, 2024

At VOZIQ AI , we’ve enabled top-tier recurring revenue businesses to unlock tens of millions of dollars in customer lifetime value through customer analytics by comprehending its profound impact on organizational growth. Is this customer at risk? to customize the conversation and foster better engagement.

Contact Center 40

Contact Center ML Predictive Analytics AI 40

Kerry Bodine

OCTOBER 20, 2021

Your customers’ thoughts, emotions, and perceptions drive specific behaviors — and those behaviors drive your business outcomes. Business outcome: Your organization’s revenue increases. Business outcome: Your organization loses out on potential growth. Quite quickly, as it turns out.

Customer Experience 90

Customer Experience B2C B2B Retail 90

Lightico

MAY 9, 2023

With the rise of fintechs, changing customer expectations, and new regulatory requirements and a volatile economic climate, banks are facing increasing pressure to innovate. Avoiding innovation and modernizing banking processes can detrimentally impact customer satisfaction, operational efficiency, and the potential to increase revenue.

Innovation 52

Innovation Artificial Intelligence ML Machine Learning 52

Intercom, Inc.

DECEMBER 2, 2020

This post is an adaptation of a talk I recently gave at the LeadDev Together conference about how Intercom sustainably scales its processes to sync teams, streamline workflows, and increase efficiency. It can actually make things worse by creating more communication lines, which can increase the possibility of misalignment. The result?

Engineering 152

Engineering B2C Education Innovation 152

VOZIQ

MARCH 6, 2024

You can use these strategies to integrate AI into your growth roadmap, turn data into impact, and improve your enterprise value in 2024 1. It involves tangibly demonstrating its capacity to elevate customer retention, translating into tangible revenue gains. Each customer generates $50 monthly revenue with a $15 cost to serve.

AI 40

AI Customer Retention Artificial Intelligence Machine Learning 40

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. In general, any software that helps increase subscription renewals and decrease churn may serve as a customer retention tool. Onboarding.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

Intercom, Inc.

NOVEMBER 9, 2022

As companies become more established, they naturally start allocating their resources based on the needs of their most profitable customers, on building reliable features that can quickly return their investments and increase profits. And it’s a sound strategy. It, however, comes with a catch. And that’s what we’re exploring today.

Innovation 226

Innovation Start-ups Government Technology 226

ClientSuccess

SEPTEMBER 28, 2020

The bottom line: increase account growth and decrease customer churn. The main benefit of a customer success software that executive management should be aware of is the fact that it can increase account growth and decrease customer churn.

NPS 105

NPS CRM Sales Start-ups 105

Totango

NOVEMBER 15, 2021

Your CS platform can then become the hub for a unified campaign that harnesses all your apps and data to the task of automating customer success outcomes. Note that all these tools integrate with Totango’s CS platform, which is designed to put data from any source to work driving automated customer success outcomes.

CRM 87

CRM Social Media Customer Relationship Management Customer Relationship 87

Intercom, Inc.

JULY 24, 2019

Sales forecasting allows you to not only project how much revenue your team will close but also proactively influence current and future deals – by getting ahead of potential blockers, course correcting when you’re trending off target, moving into emerging markets, and more. How sales forecasting influences growth.

Sales 181

Sales Start-ups CRM Legal 181

Intercom

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. Understand what that goal is and focus your efforts around helping them reach that outcome. Take pancakes, for example. .

Start-ups 127

Start-ups Gaming Manufacturing Invoicing 127

ClientSuccess

FEBRUARY 8, 2023

Of course, no physical trophies will be handed out, but we hope this list will help you as you strive for greater customer satisfaction, retention, and growth. NRR : net revenue retention (NRR) is a great metric to view the high-level trending success of your customer success function, as it measures your total churn minus expansion revenue.

Net Promoter Score 75

Net Promoter Score Invoicing NPS B2B 75