Is Your Customer Engagement Really Customer-Centric?
ClearAction
AUGUST 16, 2019
3 Wikipedia: Customer Engagement , quoting Richard Sedley, CEO of EY-Seren. Leaders take a more long-term approach to measuring the business value of customer engagement, focusing more on overall retention or churn versus a one-time purchase.” 2 Customer Experience Definition , ClearAction Continuum.
Let's personalize your content