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Is Your Customer Engagement Really Customer-Centric?

ClearAction

3 Wikipedia: Customer Engagement , quoting Richard Sedley, CEO of EY-Seren. Leaders take a more long-term approach to measuring the business value of customer engagement, focusing more on overall retention or churn versus a one-time purchase.” 2 Customer Experience Definition , ClearAction Continuum.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He carries broad knowledge across Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. LinkedIn : [link]. Website : [link]. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.