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Shaping the future of intelligent CX with Zendesk AI

Zendesk

Embedded security within our platform We can’t talk about data without addressing privacy and security. We continue to enhance and evolve our security alongside changes in regulatory and industry frameworks, including GDPR, PCI, HIPAA, FedRAMP, and more.

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Accelerating support to protect government sensitive data

Qualtrics

Today, Qualtrics announced it’s XM Platform has attained SOC2 Type II attestation with plans to enable U.S. This will empower DoD personnel, contractors, and other stakeholders to leverage the XM Platform to listen to and act on the needs of their people, at scale, while staying compliant with laws, regulations, and government-wide policies.

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Standing up to the toughest security requirements

Qualtrics

Today, Qualtrics is announcing that our platform obtained three new International Organization for Standardization (ISO) certifications. These certifications are in addition to existing security certifications and attestations including ISO 27001, SOC2 Type II, and FedRAMP Moderate.

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Where customer feedback and security collide

Qualtrics

Compounding this issue is the fact that, according to Qualtrics’ research, one in three IT leaders doesn’t know how many survey accounts and platforms are being used inside their agencies. That’s known as “ shadow IT ,” when employees use survey platforms that haven’t been screened by a company’s IT team. That’s a security risk.

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4 CX changes to prepare for as the public sector embraces the cloud

1 to 1

As more government organizations move citizen services to mobile and cloud-based platforms, virtual systems and remote workforces open up security vulnerabilities. Run: A hybrid cloud solution where services are provided by a cloud solution that has been an agency ATO, which is going through this FedRAMP process.

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Contact tracing in the workplace: How to get it right

Qualtrics

And crucially, our XM Platform is GDPR, HIPAA, HITRUST, ISO 27001, and FedRamp compliant technology, which maintains the highest levels of security and privacy protection available. What are the benefits of our Contract Tracing solution? Our Contract Tracing solution is free-to-use, flexible, and highly configurable.

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5 challenges in getting back to school (and 5 ways to tackle them)

Qualtrics

Through an opt-in platform, the solution asks individuals who have tested positive and/or are at high risk of contracting COVID-19 to confidentially upload contacts and locations with whom they have come into contact. The solution: Confidential tracing. The solution does not use automatic location tracking.