SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. The platform not only offers a comprehensive set of tools but also extends its capabilities through advanced CX consulting services.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. The platform not only offers a comprehensive set of tools but also extends its capabilities through advanced CX consulting services.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Uniphore

NOVEMBER 17, 2021

In this article, we explore how AI-powered speech analytics are helping wealth management firms to: Comply with Record-Keeping Regulations. Conversational AI-powered speech analytics can record, organize and analyze thousands of conversations with greater speed and accuracy than quality assurance (QA) teams ever could on their own.

Compliance 130

Compliance Actionable Insights AI Sales 130

Uniphore

NOVEMBER 23, 2021

The Conversational Automation platform uses AI to hear what service agents might miss, including emotion and intent. Jafar states, “The platform is trying to create anything and everything that is needed for automation in the conversation space. Uniphore and Tech Mahindra Partnership. During the podcast, Jafar H.

E-commerce 130

E-commerce Innovation Compliance AI 130

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. But the question arises – how to do it?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

ECXO

JULY 26, 2023

Insights on identity, interactions, behaviour and attitudes that help you identify, and predict, CX issues and opportunities. The companies setting the standards on analytics are listening, hearing and reacting in real time. — Before going any further, thank you Corinna Klaes for your invaluable feedback.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Totango

NOVEMBER 27, 2023

Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. Offer self-service functionalities through community and knowledge centers.

B2B 91

B2B ML CRM Customer Relationship Management 91

ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. Many organisations have invested in marketing platforms, for example. Moments that happen on the fly across different platforms are based on a catalyst that can arise at any time.

Gaming 124

Gaming Technology Technology Customer Experience 124

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo? What is Mixpanel?

Finance 91

Finance Customer Retention Sales Technology 91

TeamSupport

APRIL 10, 2024

By integrating ticket management, live chat, advanced customer analytics, and customer success software, TeamSupport creates a seamless ecosystem for client support and success teams to flourish. TeamSupport’s advanced client analytics arm you with comprehensive data and insights, allowing you to make informed decisions.

Sales 52

Sales Customer Satisfaction 52

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Sentiment Analysis 83

Sentiment Analysis Text Analytics Innovation Social Media 83

Comm100

APRIL 2, 2024

It’s typically gauged through surveys that ask customers to rate their satisfaction on a scale, often from “Very Unsatisfied” to “Very Satisfied” This simple metric offers profound insights into customer perceptions and experiences, acting as a direct line to customer feedback.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. But the challenge is – How do we gather these VoC insights from the knowledge base?

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

SurveySensum

MARCH 15, 2024

A market research tool is a software or platform designed to assist businesses and researchers in gathering, analyzing, and interpreting data related to markets, consumers, and competitors. These tools aim to provide valuable insights that can inform business decisions, strategies, and marketing efforts. Why is that? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Uniphore

NOVEMBER 11, 2021

With a conversational automation platform that understands the customer’s real intent and sentiment, banking contact centers can deliver a positive conversational experience that drives customer satisfaction. A conversational automation platform with promise management can automatically recognize, log and enrich commitments/promises.

Net Promoter Score 130

Net Promoter Score Contact Center NPS Finance 130

TeamSupport

DECEMBER 8, 2023

Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce. Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

SurveySensum

FEBRUARY 26, 2024

Pulse surveys provide insights into employee satisfaction levels, helping organizations identify factors that contribute to satisfaction or dissatisfaction and take corrective actions as needed. In fact, the cost of replacing an individual employee can range from 0.5 to 2 times the employee’s annual salary. – With PULSE SURVEYS.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

Intercom

FEBRUARY 29, 2024

This week on The Ticket podcast, our VP of Customer Support Declan Ivory chats with Jenna Elliott , VP of Global Customer Success at digital analytics platform Amplitude , about the intricacies of driving customer success in today’s world and what the roadmap for businesses aiming to thrive in this era looks like.

AI 98

AI Customer Satisfaction Business Growth Start-ups 98

ECXO

AUGUST 2, 2023

Those investing in advanced analytics and organising their large datasets can achieve personalised marketing on a mass scale, ensuring they can quickly react to changing consumer habits and market the right products and offers to the right customers – when it suits them best. Our partnership could not come at a more pivotal time.

Artificial Intelligence 98

Artificial Intelligence AI Sales Customer Experience 98

TeamSupport

JANUARY 18, 2024

This means no more switching between different platforms to respond to customer queries. Customer Insights: With built-in analytics, TeamSupport software can provide valuable insights into customer behavior and trends, enabling you to make data-driven decisions. This is where TeamSupport software comes into play.

Real Estate 59

Real Estate Machine Learning Customer Satisfaction Gaming 59

Zendesk

FEBRUARY 7, 2022

You also need to interpret that data to form insights and take action. This is where customer analytics comes into play. Businesses use customer analytics (or consumer analytics) to identify and understand what makes customers tick. What is customer analytics? There are four types of customer analytics : 1.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. But can a Customer Data Platform truly enhance the customer experience? Don’t miss out on this engaging discussion!

Customer Experience 75

Customer Experience Omnichannel CX Innovation 75

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. Here’s one of the customer reviews talking about it on the G2 platform. Here’s a customer review out of many explaining this tool’s unsatisfactory customer support on the G2 platform. Why look for AskNicely alternatives?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

TeamSupport

MARCH 7, 2024

TeamSupport’s Insights tool can help leaders understand what’s working well and what can be improved before those meetings begin. This includes project management tools, communication platforms, and customer support software like TeamSupport. Shared Goals: Align your team around common objectives.

Machine Learning 52

Machine Learning Customer Satisfaction Omnichannel AI 52

TeamSupport

MARCH 7, 2024

TeamSupport’s Insights tool can help leaders understand what’s working well and what can be improved before those meetings begin. This includes project management tools, communication platforms, and customer support software like TeamSupport. Shared Goals: Align your team around common objectives.

Machine Learning 52

Machine Learning Omnichannel Customer Satisfaction AI 52

SurveySensum

DECEMBER 11, 2023

Now, the question here is – how do brands bridge this gap between online, offline, and multi-channel shopping to create a seamless shopping experience and be where their customers are? – With Omnichannel Analytics and the right customer feedback tool. But what is omnichannel analytics and why and how can brands implement it?

Omnichannel 52

Omnichannel Social Media Touchpoint Text Analytics 52

SurveySensum

SEPTEMBER 15, 2023

They empower you to gather, analyze, and act upon the insights your B2B service clients provide. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. Compatibility with CRM systems, email platforms, and other essential tools is crucial.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

TeamSupport

FEBRUARY 12, 2024

Integration Capabilities: The software should seamlessly integrate with your existing tools and platforms. Analytics: The software should provide insightful data to help you track your team's performance and make informed decisions. A steep learning curve can hinder productivity and lead to frustration.

Machine Learning 52

Machine Learning AI Customer Satisfaction Customer Service 52

ECXO

AUGUST 27, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Don’t miss out on this engaging discussion!

Customer Experience 52

Customer Experience Omnichannel CX Technology 52

SurveySensum

FEBRUARY 14, 2024

It’s like a gold mine of insights that can propel your business to new heights. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. But how do we do that?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

DMG Consulting

JANUARY 1, 2024

The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Both solutions also support more than 60 international languages.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Sentiment Analysis 83

Sentiment Analysis Text Analytics Innovation Social Media 83

Zendesk

DECEMBER 14, 2023

This platform amplifies human connections, fostering clearer understanding. Additional apps added in December: Anecdote (Support) is an AI-powered analytics platform purpose-built to reveal the underlying reasons behind customer churn and to identify valuable feature requests.

AI 52

AI Social Media Compliance Contact Center 52

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

TeamSupport

JANUARY 25, 2024

Integration Capabilities: The software should seamlessly integrate with your existing tools and platforms. Analytics: The software should provide insightful data to help you track your team's performance and make informed decisions. A steep learning curve can hinder productivity and lead to frustration.

Machine Learning 52

Machine Learning AI Customer Satisfaction Customer Service 52