Totango

JUNE 10, 2022

Totango is leading the shift to composable customer success by delivering the industry’s only modular customer success platform. This module comes out-of-the-box with all of the goals and KPIs, segmentation capabilities, workflows, and campaign automations you need to create a successful and efficient onboarding experience.

Start-ups 80

Start-ups Customer Experience 80

Totango

AUGUST 25, 2022

Then, we’ll dive into how customer engagement is measured and which key performance indicators (KPIs) are important, a topic further discussed in this excellent post by Matrix Partners serial entrepreneur and venture capitalist David Skok. How Is SaaS User Engagement Measured? Automate engagement with a CS platform.

Net Promoter Score 96

Net Promoter Score Customer Acquisition NPS Customer Journey Map 96

Zendesk

DECEMBER 14, 2023

This platform amplifies human connections, fostering clearer understanding. Additional apps added in December: Anecdote (Support) is an AI-powered analytics platform purpose-built to reveal the underlying reasons behind customer churn and to identify valuable feature requests.

AI 52

AI Social Media Compliance Contact Center 52

Totango

OCTOBER 20, 2021

Use feedback from the Voice of the Customer SuccessBLOC module to evaluate customer satisfaction levels and take appropriate measures to increase them. Totango’s customer success platform is designed to deliver desired outcomes for customers at any point in their journey, easily and at whatever scale is needed.

Customer Journey Map 91

Customer Journey Map Touchpoint Customer Satisfaction Start-ups 91

Totango

JUNE 15, 2022

Be aware, however, that you cannot do this by trying to force-fit your CRM, using a monolithic CS platform or trying to slap on a digital work tool band-aid. And Totango’s composable customer success platform provides all of this and much more.

Touchpoint 95

Touchpoint Start-ups NPS CRM 95

Totango

MARCH 15, 2022

If you find you need to turn to external recruiting, optimize the efficiency of your talent search by making the most of resources such as staffing agencies and digital recruitment platforms. Evaluate the efficiency of your procedures by using KPIs such as employee retention rate and productivity numbers to measure your results.

Start-ups 95

Start-ups Technology Technology CRM 95

ProProfs

OCTOBER 16, 2020

Hence, your courses or modules must adapt to different learning habits and capabilities. When considering an e-learning platform , you should look for those that give you the freedom to not only create online training for employees but customize them as well. Platform Independence. Everyone has different ways of learning.

Education 59

Education Technology Technology CRM 59

Totango

AUGUST 23, 2022

A user who wants to integrate your platform with another solution. Standardizing and automating touchpoint workflows help you define key performance indicators (KPIs), which can be used to monitor and measure the quality of your customer’s experience at each touchpoint. A freemium user’s decision to upgrade. Daily usage of your app.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Totango

OCTOBER 20, 2021

Use feedback from the Voice of the Customer SuccessBLOC module to evaluate customer satisfaction levels and take appropriate measures to increase them. Totango’s customer success platform is designed to deliver desired outcomes for customers at any point in their journey, easily and at whatever scale is needed.

Customer Journey Map 72

Customer Journey Map Touchpoint Customer Satisfaction Start-ups 72

Totango

DECEMBER 12, 2019

They define a clear way to track the customer experience, measure it against proven metrics, increase value, and reduce churn. . Measure and Track Progress Against KPIs and Goals: One of the first steps in the customer lifecycle management process is identifying your goals and tracking the KPIs necessary to measure progress.

Net Promoter Score 64

Net Promoter Score NPS Education Start-ups 64

Totango

SEPTEMBER 1, 2022

B2B clients tend to measure performance in terms of key performance indicators, so SaaS QBR discussions often focus on KPIs. QBRs provide a way to showcase the value you deliver to clients using measurable, objective criteria. Updating goals, strategies, and KPIs to pursue future objectives.

Customer Journey Map 97

Customer Journey Map Artificial Intelligence Net Promoter Score AI 97

Zendesk

APRIL 18, 2022

For B2B sales, on the other hand, a staggering 80 percent of social media leads come from LinkedIn , making it a platform you can’t ignore. Lead scoring can help you determine which platforms bring in the highest quality leads. The best way to keep track is through CRM platforms. Lead sources to measure.

Social Media 98

Social Media CRM B2B B2C 98

Fonolo

DECEMBER 15, 2020

But breaking up your departments into modules makes them easier to manage and quicker to put back together after a crisis. How to Measure Customer Perception of Your Brand. And the better integrated your platforms are, the more efficiently you can resolve tickets. What Does a ‘Resilient’ Contact Center Look Like?

Contact Center 147

Contact Center Omnichannel Engineering Technology 147

Totango

MAY 17, 2021

Product engagement tells you how actively customers are using your product or platform. You can measure product engagement by selecting key performance indicators. Here we’ll cover what product engagement is, why you need to manage it, how to measure it and how to automate engagement tracking and management. Product adoption.

Sales 62

Sales Customer Retention Technology Technology 62

Totango

OCTOBER 20, 2021

Use feedback from the Voice of the Customer SuccessBLOC module to evaluate customer satisfaction levels and take appropriate measures to increase them. Totango’s customer success platform is designed to deliver desired outcomes for customers at any point in their journey, easily and at whatever scale is needed.

Customer Journey Map 62

Customer Journey Map Touchpoint Customer Satisfaction Start-ups 62

Execs In The Know

JUNE 14, 2023

It goes beyond simply implementing security measures and policies; it involves fostering a collective responsibility and commitment to protect the organization’s information, assets, and stakeholders from potential threats. Proactive Mindset : A culture of security encourages proactive measures to identify and mitigate security risks.

ML 52

ML Artificial Intelligence Education AI 52

Totango

DECEMBER 16, 2020

Out-of-the-box templates automate the process of defining measurable customer goals, establishing key performance indicators, promoting best practices and tracking performance. The Totango Spark platform incorporates this innovative strategy into modular SuccessBLOCs. Incorporate AI for Smarter Success Solutions.

Artificial Intelligence 71

Artificial Intelligence Customer Journey Map Net Promoter Score AI 71

Totango

AUGUST 8, 2021

You can follow their progress by tracking customer success metrics that accurately measure product usage. Digital meeting spaces provide a platform for discussion about the wider issues and impacts of your customers’ industries and encourage critical assessment of your product, which can help you identify bugs and improve your software.

NPS 118

NPS Customer Experience 118

DMG Consulting

JANUARY 24, 2023

Interaction analytics enables companies to measure and quantify the impact of their actions on their customers and prospects. Omnichannel recording to capture audio, screens, and text-based interactions and/or integrate with a variety of call recording platforms. Measuring how customer sentiment changes during an interaction.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

Totango

SEPTEMBER 14, 2021

To make it easy for customers to contact you, Totango’s Spark platform uses automated workflows called SuccessPlays which allow you to strike a balance between routine handling of frequently encountered scenarios and one-on-one management of situations requiring human intervention. Do You Express Customer Appreciation?

Customer Satisfaction 88

Customer Satisfaction Net Promoter Score Customer Loyalty Technology 88

SurveySensum

FEBRUARY 22, 2024

By prioritizing these measures, organizations can cultivate a positive onboarding experience that not only boosts employee engagement but also contributes to long-term retention. It provides new employees access to a wealth of resources and training modules to quickly get up to speed. You need to measure and track the improvements too.

Net Promoter Score 52

Net Promoter Score Innovation Start-ups Construction 52

Totango

SEPTEMBER 22, 2020

Just as resource companies have boosted yields and increased prospect success rates through the adoption of increasingly accurate scientific measurements, striking gold in customer success has become a product of data and observation. You can follow their progress by tracking customer success metrics that accurately measure product usage.

NPS 95

NPS Customer Experience 95

Totango

FEBRUARY 19, 2021

Net Promoter Score has become the gold standard for measuring customer satisfaction. Customer satisfaction score measures satisfaction with product quality and customer service. Net Promoter Score (NPS). Customer Satisfaction Score (CSAT). Multiply by 100 to convert to a percentage. Customer Effort Score (CES).

Customer Satisfaction 63

Customer Satisfaction Net Promoter Score VOC NPS 63

Totango

JUNE 4, 2021

For example, you can set up Totango Spark’s SuccessBLOC modules to trigger automated messages based on specific customer behaviors. Spark’s Upsell and Expand Customers module can help you deploy this strategy by automatically detecting upsell opportunities and extending relevant offers. Reward Customer Loyalty.

B2C 62

B2C Customer Journey Map NPS B2B 62

SugarCRM

JULY 14, 2022

We wanted to know how the Sugar platform boosts your way of doing business and why you can’t get enough of Sugar. How Do You Let the Platform Do the Work? Their finance team was the primary use case for the CRM platform, but soon they discovered that the tool brought value to all their teams. We’ve asked, and you answered.

CX 26

CX CRM Animal Care Finance 26

Totango

AUGUST 9, 2022

Actions based on data trends can be automated using a tool such as a customer success platform that triggers workflows based on KPI monitoring. For example, if you’re collecting marketing data, make sure you’re collecting data from all your customer’s devices, platforms and channels. Why Should You Use B2B Customer Segmentation?

B2B 99

B2B Customer Journey Map Social Media Net Promoter Score 99

Totango

MARCH 10, 2020

Happiness is a measurable outcome. If a customer finds a particular onboarding module difficult to follow, it may need to be rewritten, moved within the order of presentation, or dismissed altogether. Totango has created a customer success platform that gives you unrivaled information about your customers.

Customer Experience 93

Customer Experience Customer Loyalty Customer Expectations Sales 93

ProProfs

JANUARY 30, 2023

Online employee training assessments are the ideal measure to discover blind spots in employee capabilities and enable businesses to create bespoke learning experiences. Immediately After the Training You can conduct employee skills assessments to evaluate training program success by measuring individual and group learning progress.

Compliance 52

Compliance Start-ups Customer Relationship Management Retail 52

Zendesk

MAY 5, 2022

Most CX teams rely on a combination of standard productivity (AHT and FCR) and satisfaction (CSAT and NPS) metrics to measure agent performance and inform CX strategies. In efforts to scale, companies frequently turn to templated training and plug-and-play coaching modules to ramp up new agents or introduce new products and services.

Customer Service 52

Customer Service CX Start-ups NPS 52

SugarCRM

NOVEMBER 30, 2021

Marketing automation platforms, such as Sugar Market , leverage AI-powered predictive scoring to help marketers easily qualify leads and send them to sales , without the hassle of building and maintaining a traditional lead scoring model. Plan for Measurement. Make sure the metrics tracked are relevant to the business as a whole.

B2B 49

B2B CRM Social Media Sales 49

SugarCRM

AUGUST 2, 2022

Having all the data in one central platform gives your company visibility to help partners focus their efforts. A sales automation platform, like Sugar Sell or Enterprise , enables you to create modules where you can track and update daily activities and which can easily hook into other workflows.

Non-Profits 26

Non-Profits CRM Social Media Sales 26

SugarCRM

MAY 3, 2022

Even if you use an automated email marketing platform , you probably spend significant time planning your strategy and content. How to Measure Email Marketing Performance. Click-through rates measure the percentage of clicks attributed to a particular link in your email. Why Does B2B Email Send Time Matter? Click-Through Rate.

B2B 40

B2B Real Estate Social Media Predictive Analytics 40

Totango

MAY 6, 2021

It is the flip side of churn rate , which measures how many customers you lose over a given period. To maximize your results, combine these strategies with technology tools that automate retention best practices, such as the Totango Spark platform’s Ensure Customer Renewal SuccessBLOC module. Why Is Customer Retention Important?

Customer Retention 74

Customer Retention Net Promoter Score Education Customer Feedback 74

ProProfs

MAY 24, 2022

In addition to that, these provide a range of security measures to prevent cheating and ensure fairness in assessments. Internal evaluations effectively measure the quality and quantity of job performance and provide feedback to the employee. . Here are some examples of internal assessment: . Logical Reasoning Assessment.

Start-ups 52

Start-ups Sales Construction Engineering 52

ProProfs

JUNE 26, 2023

Not only do quizzes provide a valuable measure of your progress, but they also offer a fun way to stay engaged and motivated with the material. This means that individuals seeking certification with the company’s IP can easily obtain an automated certificate by following some simple steps on the platform. Don’t worry.

Compliance 52

Compliance Education Start-ups Social Media 52

MattsenKumar

JUNE 9, 2021

Compliance with remote regulations will enable e-commerce platforms to: Improve overall customer support by hiring exceptional talent. Here’s how e-commerce players should bank upon this customer service trend: Build a self-help section: E-commerce platforms help customers make an informed decision through effectively created catalogs.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

SugarCRM

NOVEMBER 9, 2022

The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impacts using the platform. Of the quotes prepared in the platform, they converted 46%. Let’s Meet the Winners! “BrainSell was integral in getting Pulse set up with Sugar.

CRM 49

CRM Transportation Innovation E-commerce 49