NGDATA

APRIL 3, 2024

Credit unions have invested heavily in digital banking and mobile banking technology, but often fail to meet member expectations.

Touchpoint 40

Touchpoint Technology Technology 40

Intercom, Inc.

AUGUST 18, 2020

You can also prevent customers from re-opening closed conversations in your mobile app. Our new Articles API lets you keep all of your help documentation up-to-date and in sync across multiple platforms. Increase customer engagement on your mobile app. Example of the search-only Messenger launcher icon.

Start-ups 197

Start-ups Sales Customer Relationship Customer Experience 197

Intercom, Inc.

OCTOBER 28, 2020

The name suggests how simple this new message type really is – you can now create a message that occupies that prime real estate at the top or bottom of your website, on desktop or mobile, where it can capture the attention of visitors and customers with announcements , promotions, proactive support , you name it. Mobile Carousels.

Real Estate 239

Real Estate Start-ups Sales 239

Intercom, Inc.

JUNE 17, 2020

As a result, mobile apps pose an exceptional opportunity for businesses to build deeply personal, long-lasting relationships with their customers. So we built it for you – today, we’re incredibly excited to announce Mobile Carousels ! So we built it for you – today, we’re incredibly excited to announce Mobile Carousels !

Start-ups 186

Start-ups Engineering Customer Retention 186

Customer Think

JULY 29, 2021

Ready to develop a mobile app in 2021? If yes, pay attention to cross-platform app development closely. But, despite this massive mobile user base, 9,999 in 10,000 mobile app fail. You see, folks, there were 2.8 billion Android and 1.5 billion iOS users present in 2020.

Technology 111

Technology Technology 111

Lumoa

JUNE 26, 2023

Optimize for mobile 5. You need to identify the right tools, structure data using similar schemas, and analyze depending on both campaign-related and platform-related factors. Build visibility by using a channel in multiple ways Brands often confuse “visibility” as simply being present on a channel or platform. The result?

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

NGDATA

FEBRUARY 15, 2024

The Arab Spring revealed the power of decentralized networks, as protests were organized through social media and digital platforms. This showed the potential for these networks to mobilize people and effect change, even in the face of authoritarian governments.

Social Media 52

Social Media Government 52

C3Centricity

JANUARY 30, 2024

They introduced “Xfinity Mobile” to bundle mobile services with cable and internet, aiming to keep customers within their ecosystem. However, they addressed customer concerns and objections by continuously improving the platform, leading to higher customer retention rates.

Customer Feedback 90

Customer Feedback Customer Retention Customer Expectations Customer Service 90

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. Samsung’s 837X has three basic components.

Gaming 127

Gaming Entertainment Social Media Transportation 127

Zendesk

MARCH 16, 2023

In 2008, when iPhones were just coming into the market and mobile apps were the new talk of the developer community, Ghermezian had an idea: to build a bridge between the growing population of app developers and their end users. It’s still a customer-engagement platform with more than 1,200 employees and a global footprint.

CRM 92

CRM Customer Acquisition Customer Relationship Management Customer Retention 92

SurveySensum

NOVEMBER 13, 2023

Did you know that, over 7 billion people worldwide are using mobile phones in 2023? This is why it is all the more important that businesses pay attention to their mobile CX. Now, you might be wondering, ‘How can I amp up my mobile CX game?’ But why settle for the generic when you can go for something tailored to mobile phones?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Uniphore

OCTOBER 5, 2021

The Impact of Digitization on Our Services, Employees and Customers While firms invest in their core and middleware platforms, the impact is felt at the customer-facing end of the digital asset spectrum. Our core platform is in the middle of a massive digital transformation. came to the fore.

Contact Center 100

Contact Center Artificial Intelligence AI Government 100

Comm100

MARCH 25, 2024

If the goal of your chatbot is to provide customer support, consider hosting it on your website and/or mobile app. Remember that building a chatbot into your website allows for a more customized user experience, and eliminates the risk of depending on third-party platforms.

Start-ups 96

Start-ups AI Customer Expectations Social Media 96

Conversocial

MARCH 30, 2021

A term many may not have come across is m-commerce, or mobile e-commerce. With Apple boasting more than 1.5bn monthly active devices on iOS, Apple Business Chat (ABC) is perfectly placed for brands to capitalize on the increased popularity of mobile commerce. Today, most people’s smartphones are essentially an extension of their hands.

E-commerce 111

E-commerce Sales 111

Customer Think

DECEMBER 8, 2022

If your startup is about to develop a mobile application, one crucial decision you have to make is which platform to use. Picking any one of these two platforms is not like deciding between tea and coffee. Should you go with Android or prefer iOS? There are numerous factors you have to consider while making […].

Technology 64

Technology Technology 64

Zendesk

DECEMBER 15, 2020

Mobile gaming is booming, lucrative, and extremely competitive. In the latter half of 2020 alone, mobile gamers exceeded $20 billion in spending. We’re excited to announce that we are partnering with Unity to bring seamless customer experiences to mobile gaming apps with the Zendesk SDK for Unity. Gaming at a glance.

Gaming 87

Gaming Entertainment Social Media Engineering 87

Aquire

JULY 29, 2021

They learn about products from many platforms, including Google searches, social media, videos, mobile apps, company websites, and in-store experiences. They employ a multi-channel approach to connect sales, marketing, and customer service platforms. You can send surveys through email or mobile apps. Listen to feedback .

Omnichannel 105

Omnichannel Customer Experience Social Media Retail 105

Ameyo Callversations

MARCH 31, 2021

Combating the challenge of a remote work environment, Ameyo launched a Mobile Contact Center Solution to provide the businesses with an opportunity to stay connected with the customers across various touchpoints with minimal disruption. In many ways, this has become a mobile-first contact center platform for many of our customers.

Contact Center 98

Contact Center Touchpoint 98

Fonolo

SEPTEMBER 15, 2020

If you need any further proof of that, look at the rise of P2P lending platforms and money-sharing apps. The rise of the various new fintech apps and P2P Platforms indicates that there is a real desire to move away from the institutional banks. Create a fully functioning mobile experience. Invest in your mobile offering now.

Finance 125

Finance Contact Center Technology Technology 125

Help Scout

JULY 29, 2021

Considering that many of its users may be navigating on mobile and may not be technically experienced, Starbucks’ choice to keep things simple and prioritize important information on the right-hand side of the page is a good one. There’s also a prominent search bar, which is the first thing the customer sees on mobile.

Start-ups 142

Start-ups Education Sports Engineering 142

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. With our new multichannel transactional messaging capabilities, you can now manage all of your messaging – promotional and transactional – from one easy-to-use platform.

Engineering 218

Engineering Start-ups Gaming Customer Experience 218

Fonolo

FEBRUARY 14, 2023

But with so many platforms to manage, things can get chaotic, quickly. An omnichannel contact center platform brings all customer interaction history into one central database, so your agents can seamlessly transition from channel to channel with your customers without dropping the conversation. Let’s look at chatbots as an example.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

SurveySensum

APRIL 15, 2024

A popup survey is a type of online survey, designed with a survey builder tool , that appears in a popup window or overlay on a website or within a mobile application. They require minimal resources and can be easily integrated into existing digital platforms. So, let’s start by understanding popup surveys. What is a Popup Survey?

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Text Analytics 52

SurveySensum

NOVEMBER 7, 2023

Did you know that 79% of people shop on their mobile devices at least once in 6 months And no matter how attractive or data-driven your marketing campaigns are if you don’t provide a positive mobile CX to your customers then they are 62% less likely to make any future purchases from you? What is Mobile Customer Experience?

Customer Experience 52

Customer Experience E-commerce Start-ups Social Media 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Mobile Access: Ensure employees can provide feedback from any device, including smartphones and tablets. Dialogue Platform : Beyond data collection, it fosters open communication.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Intercom

SEPTEMBER 8, 2021

By using technology to detect signals in their product and monitor trends in inbound conversations from customers, workforce management platform Tanda is leveraging proactive support to stay ahead of the curve and offer help to customers before they reach out to the support team. Product Tours and Mobile Carousels. Outbound Messages.

E-commerce 118

E-commerce Customer Satisfaction Start-ups Customer Expectations 118

Fonolo

NOVEMBER 8, 2022

With Visual IVR , you can engage and direct your web and mobile app users to the proper channels. Chatbots are a great example — using modern AI technology, they are able to help digital users with simple queries and direct them to relevant pages on your website or mobile app. DID YOU KNOW? Knowledge Base or FAQ.

Contact Center 156

Contact Center Start-ups Technology Technology 156

Customer Think

JUNE 19, 2023

Platform updates include enhanced mobile app analytics, competitive benchmarking, retail media insights, and accessibility enhancements

Retail 52

Retail 52

Hodusoft

OCTOBER 4, 2023

Furthermore, consolidating multiple communication channels into a single omnichannel platform streamlines infrastructure and licensing costs. Furthermore, consider leveraging internet-based communication tools like video conferencing and collaboration platforms for international communications. It offers several cost-saving benefits.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Win the Customer

DECEMBER 12, 2023

Businesses strive to deliver seamless experiences across these platforms, yet the challenge of maintaining consistency and personalization persists. Understanding Omnichannel Challenges The complexity of modern customer experience lies in the multitude of platforms customers use to interact with brands.

Omnichannel 69

Omnichannel AI Social Media Machine Learning 69

SurveySensum

MARCH 20, 2024

Along with a robust platform they offer advanced CX consultation service — wherein CX experts provide end-to-end support, from survey creation to feedback analysis, to creating action plans based on customer insights. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Zendesk

JUNE 5, 2023

The rise of telehealth and digital health apps means that more and more, the patient experience begins digitally on web or mobile chat. This includes offering conversational services across all channels such as web, mobile, and messaging–which is now HIPAA-enabled. Healthcare organizations want to embrace this evolution.

Healthcare 91

Healthcare Compliance CX Education 91

Lightico

SEPTEMBER 11, 2023

They have invested heavily in Loan Origination Systems (LOS), Loan Management Systems (LMS), developing user-friendly websites and mobile apps, offering online applications, and implementing automated credit scoring systems. However, accomplishing all of this internally may require an excessive amount of budget, resources, and time.

Finance 52

Finance Compliance Unstructured Data AI 52

Steven Van Belleghem

JULY 10, 2020

A bank that buys the rights to broadcast soccer games via their mobile banking app. All goals and other highlights will be pushed in real time to fans their mobile phones during the game. These platforms started as media and communication channels. Is the KBC mobile app still a banking app or is it becoming a broader platform?

Gaming 98

Gaming Entertainment Transportation Start-ups 98

ModSquad

DECEMBER 2, 2021

Mobile device usage accounted for 44% of Black Friday online sales and grew by 8.4% However, mobile growth was expected to rise at an even greater rate. Mobile sales, while still strong, have lifted their foot off the accelerator a bit. Meet shoppers on their schedule, on their preferred platform.

Retail 98

Retail Sales CX Customer Experience 98

Experience Investigators

JANUARY 23, 2024

Ignoring the Shift to Not Just Mobile-First, but Omnichannel for Real Customers are increasingly using mobile devices for their interactions. Nielsen Norman Group reported how mobile-first web designs can cause user issues when used on a desktop that often requires more scrolling.

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52

Steven Van Belleghem

APRIL 27, 2021

This stands in sharp contrast with how other platform companies in the US treat their drivers or other local entrepreneurs. In fact, I learned from my nexxworks business Partner Pascal Coppens that this relationship driven platform approach is typical for Asian cultures. At first, Grab ‘only’ diversified its mobility offering.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104