Hodusoft

AUGUST 21, 2023

This esteemed event is a perfect platform for HoduSoft to exhibit its cutting-edge communication solutions and showcase its commitment to innovation. Using this platform, attendees can explore the latest products, services, and innovations from these exhibitors.

Contact Center 52

Contact Center Innovation Manufacturing Omnichannel 52

Uniphore

OCTOBER 26, 2021

Uniphore Unite is a robust partner program that includes essential resources to support the partner lifecycle end – to – end and enables partners to leverage Uniphore’s best-of-breed, innovative technology to expand their portfolio and profitability. About Uniphore Uniphore is the global leader in Conversational Automation.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Totango

APRIL 6, 2023

That’s why we’re continually making improvements to our Composable Customer Success platform to provide greater visibility to cross-functional teams, automate CS tasks and processes, and connect with other key systems in the enterprise tech stack to better track the business value of CS.

Innovation 85

Innovation Outlook CRM Sales 85

Zendesk

JULY 7, 2023

announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. To learn more about Tymeshift and the benefits of workforce management, visit Tymeshift.com.

AI 52

AI E-commerce CX Customer Service 52

Totango

JULY 11, 2023

We believe the flexibility and versatility of a composable CS platform is what sets Totango apart, making it easy for customers to get up and running quickly and providing them quick time-to-value. ” — Juan G., ” — Juan G., This allowed for quick adoption and easy-to-plan roll-out of other processes/functions.”

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Customer Think

SEPTEMBER 29, 2021

Productiv, a SaaS management platform (SMP), published a report on The State of SaaS Sprawl in 2021. Since Productiv’s software manages the tech stacks — or “app portfolios”, as they like to call them — of hundreds of organizations, the data in their r.

Technology 52

Technology Technology 52

Win the Customer

MARCH 22, 2021

The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time. Managed IT Services. Accounting Software.

Technology 188

Technology Technology Finance Start-ups 188

Lightico

NOVEMBER 13, 2023

The impact of the recession is reverberating through the lending sector, significantly influencing how auto lenders manage deferments or payment due date changes together with the broader dynamics of their operations. Here are some of the key reasons why auto lenders should allow due date changes and how they can do it.

Finance 52

Finance Government Customer Satisfaction Legal 52

Lightico

FEBRUARY 11, 2024

This proactive approach to fraud detection enables lenders to preemptively mitigate risks and uphold the integrity of their loan portfolios. IDP empowers underwriters to focus on strategic decision-making, optimize loan portfolios, and deliver superior outcomes for lenders and borrowers alike.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Totango

FEBRUARY 23, 2023

CS operations can help you measure and manage Net Promoter Score (NPS), customer satisfaction scores (CSAT), utilization and adoption, and support tickets and escalations. More than that, other measures of success may fall into your CS operations playbook: Were you able to successfully launch and drive adoption of your CS platform?

Net Promoter Score 83

Net Promoter Score NPS Touchpoint Technology 83

SugarCRM

FEBRUARY 15, 2024

Investing in Their Product Portfolio and Optimising Current Processes The top growth initiative identified by UK manufacturers is the expansion of their product portfolios. According to PwC’s latest report, 52% of manufacturers see the most significant opportunity for them in 2024 lies in broadening their portfolio.

Manufacturing 26

Manufacturing CRM Artificial Intelligence AI 26

Lightico

JULY 12, 2023

Collections departments in the realm of consumer lending are crucial for managing delinquencies and ensuring customer engagement. Regardless of the economic cycle, collections have the potential to extend beyond managing delinquencies and become an integral part of an overall customer engagement strategy.

Customer Relationship 52

Customer Relationship Artificial Intelligence Social Media AI 52

Lumoa

APRIL 3, 2023

By combining expertise in B2B customer experience with Lumoa’s powerful platform, we can create exceptional customer experiences that drive growth. It’s great that Anna-Maija is taking an ecosystem view when establishing her own company and even greater that she trusts Lumoa to be one of the technologies in her portfolio.

B2B 83

B2B Customer Experience Voice of the Customer Government 83

Zendesk

JUNE 30, 2022

Ometria (Support) is a customer data and marketing platform that helps retailers increase CRM revenue. GetFeedback by Momentive (Support) is a customer feedback and experience platform purpose-built for customer support, success, and experience teams. GetFeedback. Bloomreach Engagement. Teamleader. interaction with customers.

Artificial Intelligence 98

Artificial Intelligence Retail CRM AI 98

Totango

JANUARY 10, 2019

Many companies still use “old school” methods of customer growth and don’t know how to update their customer engagement platforms and practices. And for those who are looking to modernize in order to compete in today’s customer-centered economy, there are a lot of customer engagement platforms to choose from.

Customer Relationship 63

Customer Relationship CRM Customer Relationship Management Sales 63

Totango

OCTOBER 2, 2017

Whether by region, product, vertical, or any other business parameter they define, Customer Success Managers (CSMs) are broken into teams to give them focus, tailored processes, and specific metrics that make sense for their line of business. See the example in the image where 4 teams are created based on geographical regions.

Technology 87

Technology Technology 87

Fonolo

NOVEMBER 21, 2017

It was clear that InIn’s new cloud platform “PureCloud” drove Genesys to the table. Of this group, only InIn had the conviction to build a new cloud platform from the ground up. So, management had an emotional connection to it. Corvisa was a both a hosted call center and a Twilio-esque CPaaS platform.

Contact Center 129

Contact Center Gaming Technology Technology 129

Steven Van Belleghem

OCTOBER 15, 2020

Alibaba Group’s mobile and online payment platform Alipay’s “Smile-to-Pay” system is probably my all-time favorite in the matter. When your pay is deposited into your account, it is divided up into three portfolios. Whatever is left over goes into the third portfolio, which is available for the customer’s free use.

Manufacturing 97

Manufacturing Transportation Sports Education 97

Lightico

JUNE 26, 2023

With such positive attitudes, there are significant opportunities for lenders to attract Gen Z customers who are looking to expand their credit portfolio Gen Z Laws of Attraction Gen Z represents a generation that has grown up in a digitally connected world, placing great importance on convenience, personalization, and seamless user experiences.

Education 40

Education Finance Gaming Innovation 40

Fonolo

MAY 1, 2019

Just in terms of call center software: Avaya has 3 distinct platforms (IPOffice, Aura, and Oceana) and Mitel has three or four depending on how you count. On the Avaya side, they introduced a new system for organizing their product portfolio at their Engage conference in January, with a new “IX” moniker as the anchor. Confused yet?

Contact Center 99

Contact Center Entertainment Omnichannel CX 99

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Enterprise customers have specific demands, and you need to evolve your business to meet them in order to drive customer adoption, manage deep partnerships, and mitigate the risks along the way.

Sales 177

Sales Start-ups Technology Technology 177

Zendesk

OCTOBER 27, 2021

Finance is an apt example of an industry where customers aren’t just trusting you to get their tacos quickly, but to manage their life savings and future. That actually has been a big surge and a big driver of what we’re seeing in terms of engagement,” Hathi said, noting that Schwab platforms had 2.3 That’s where Hathi comes in.

Finance 52

Finance AI Government Retail 52

Kerry Bodine

MAY 7, 2019

Hot off the heels of my announcement of our new project manager, Jade Mulé , I’m excited to announce our latest addition to the Bodine & Co. team , Kevin Corcoran. As a CX Consultant at Bodine & Co.,

CX 48

CX Technology Technology Customer Experience 48

Totango

DECEMBER 3, 2019

Customer Success Managers (CSMs) work hard to provide the best customer experience possible by prioritizing customer needs and helping them throughout the customer journey. What Do Customer Success Managers Do? 5 Critical Customer Success Manager Best Practices. This helps keep satisfaction rates high and churn rates low.

Touchpoint 71

Touchpoint Innovation Customer Satisfaction Customer Experience 71

SugarCRM

AUGUST 8, 2023

Instead of using third-party forecasting tools or manually managing spreadsheets and reports, forecasting features help you deploy out-of-the-box key metrics and commonly used KPIs. Our platform automatically captures data and presents it in context to everyone who needs it. What do you think of these features?

CRM 26

CRM Sales Customer Loyalty Business Operations 26

PeopleMetrics

FEBRUARY 26, 2018

But there are two very common pitfalls around this answer that are luring boards and their portfolio companies into a false sense of security. End-user NPS feedback should be part and parcel with your software lifecycle management and product development process. Pitfall #1: NPS reports aren’t showing the full picture. Be courageous!

NPS 96

NPS Net Promoter Score B2B CRM 96

SugarCRM

JUNE 1, 2023

With a portfolio of over 400 customers, understanding customer needs and contextualizing those to market dynamics was essential for the company to provide state-of-the-art products and services. The Challenges of a Market Leader As a market leader, Elmeq was faced with a series of challenges.

Agriculture 26

Agriculture Pharmaceutical Customer Experience Transportation 26

Intercom, Inc.

JULY 18, 2019

As we keep building out our own platform so teams can customize Intercom for their own needs, we’ve loved getting to know the great group of developers and partners building apps for our customers and for themselves. You have been working a long time in platform, so we are really excited to hear all your experience here today.

Start-ups 110

Start-ups Innovation Technology Technology 110

Totango

DECEMBER 12, 2019

How do you begin to manage all the potential outcomes, needs, and variables that determine the path ahead? The customer lifecycle management process segments the customer journey into stages, including onboarding, adoption, escalation, and renewal. How to Manage the Customer Lifecycle. Break it down into small steps.

Net Promoter Score 64

Net Promoter Score NPS Education Start-ups 64

SugarCRM

DECEMBER 5, 2023

In this first post, we will be covering the importance of Strategic Lead and Opportunity Management. Crafting a Winning Blueprint with Lead Management Manufacturers deal with complex B2B sales cycles involving intricate negotiations, customization requirements, and long-term relationships.

Manufacturing 26

Manufacturing Sales CRM Touchpoint 26

SugarCRM

MARCH 31, 2022

It’s time to make things easier: With the introduction of the new Sugar Sell editions, we are significantly simplifying our growing solution portfolio for Sales Automation in the cloud and reducing the complexity of the price list—making it easier to buy! More Benefits for Customers. Sell Essentials.

Sales 49

Sales CRM AI Omnichannel 49

Totango

JANUARY 21, 2020

Manages the existing customer base. Handles the management and growth of the customer success team. Oversees the management and support of internal team members. Customer Success Manager Team Lead(s). Manages and supports individual members of the CS team, acting as an advocate for their well-being and career development.

Innovation 84

Innovation Customer Retention Customer Relationship Technology 84

Steven Van Belleghem

SEPTEMBER 29, 2021

Predicting and managing the supply chain in the most accurate and efficient of manners, became an enormous asset to offer the best customer experience in the COVID-19 era. The result was that Walmart’s third-party platform, Marketplace, doubled in size last year. Follow the data. Healthcare.

CX 123

CX Healthcare Retail Innovation 123

Win the Customer

MARCH 22, 2021

The use of cloud collaboration services doesn’t only keep track of tasks, but it also gels the team together under a simplified platform. Also, in order to improve your digital marketing reaching make sure you keep a monthly website maintenance with the help of managed it services to keep your services running smoothly.

Technology 52

Technology Technology Finance Manufacturing 52

Qualtrics

SEPTEMBER 9, 2021

SHRM’s Business Solutions portfolio includes the Employee Engagement Survey and Thrive 360 , two products geared toward helping organizations transform. The Qualtrics platform is easy to navigate and very user friendly and the dashboard is very robust and so beneficial for reviewing responses and targeting trouble areas.

Innovation 26

Innovation Education 26

Totango

SEPTEMBER 4, 2020

Customer success roles : Team members have clear responsibilities across their customer portfolio and are empowered to act. Their rapid growth created a perfect opportunity to use feedback and data gathered from their customer success platform to update tech-touch processes and communications. 5 Win-Win Tech-Touch Advantages.

Customer Relationship 63

Customer Relationship Start-ups Technology Technology 63

Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. Gregory Golinski is a digital marketing executive for YourParkingSpace , a platform connecting drivers with parking space owners. Janeen Ansell. Tele_Direct.

Contact Center 210

Contact Center CRM Technology Technology 210