DMG Consulting

JANUARY 1, 2024

The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

DMG Consulting

MARCH 27, 2024

The market is experiencing success, and vendors are transforming their solutions into open platforms that incorporate AI technology, are better able to handle digital interactions, and empower agents with more advanced self-service capabilities,” said Donna Fluss, President of DMG Consulting. “As

Contact Center 59

Contact Center Artificial Intelligence Innovation AI 59

Totango

JANUARY 3, 2024

Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Business Growth 111

Business Growth Innovation AI Start-ups 111

TeamSupport

JULY 31, 2023

Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed? Integrated ticketing and live chat software offers enhanced data reporting capabilities that can provide valuable insights for customer support teams.

Social Media 97

Social Media Customer Satisfaction Innovation Customer Service 97

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. With our new multichannel transactional messaging capabilities, you can now manage all of your messaging – promotional and transactional – from one easy-to-use platform.

Engineering 218

Engineering Start-ups Gaming Customer Experience 218

Intercom

FEBRUARY 1, 2024

We’ve just published The Intercom Customer Service Trends Report for 2024 , surveying more than 2,000 customer service professionals across a range of locations, roles, and company sizes to take the temperature of the industry at this critical moment. ?️ This reinforces the need for integrated CS platforms with AI at their core.

Customer Service 97

Customer Service AI Technology Technology 97

Hodusoft

APRIL 4, 2024

According to a report , one in three customers leave a brand they love after just one negative experience, while 92% abandon a company after two or three negative interactions. Are you facing trouble in integrating different customer service platforms? Are you facing challenges in delivering personalized customer support?

Omnichannel 52

Omnichannel CX Social Media Contact Center 52

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. But first things first, let’s get to know about online survey tools. What are Survey Tools?

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. What are Online Survey Tools? However, it works for large-scale corporations.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you. But the question arises – how to do it?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Sprinklr

OCTOBER 14, 2021

Digital and social platforms have transformed the way consumers interact with your brand and communicate their experiences and expectations. The right CX solution helps you generate social listening reports for a comprehensive view of customer data. These reports, in turn, suggest actions your business should take next.

Social Listening 129

Social Listening CXM Customer Experience Artificial Intelligence 129

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Reporting and Analytics: Prioritize tools offering robust reporting and analytics features to analyze and interpret feedback data effectively.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

TeamSupport

DECEMBER 8, 2023

Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce. Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

Intercom

FEBRUARY 27, 2024

Today we are delighted to announce an exciting set of new capabilities, metrics, and improvements to the reporting features in Intercom. Alongside these new insights, we are unveiling powerful new chart types and chart drill-in features that allow users to get conversation-level insights from charts and reports.

AI 52

AI Actionable Insights Customer Service Customer Experience 52

Intercom

JANUARY 10, 2024

Get the report → Customer support teams will remember 2023 as the year that everything changed. Support teams have had a front-row seat to this AI revolution, and for our fourth annual Customer Service Trends Report , we wanted to understand just how much of an impact the transformation has had. Out with the old, in with the new.

Customer Service 100

Customer Service AI Customer Expectations Technology 100

Intercom, Inc.

DECEMBER 22, 2022

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. Our Best Usability award for the Digital Adoption Platform category is a new one for the trophy case. Humblebrags.

Customer Service 118

Customer Service 118

DMG Consulting

NOVEMBER 7, 2023

This edition of the Report explores how generative artificial intelligence (AI), AI, and machine learning are delivering innovations in contact center technology that are both practical and robust. The Report provides a detailed analysis of vendors, products, functional capabilities, and pricing.

Contact Center 59

Contact Center Artificial Intelligence Machine Learning AI 59

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

Intercom, Inc.

MARCH 28, 2022

According to that same report by McKinsey & Company, executive mindsets on technology’s strategic importance have changed radically during the crisis. How does cloud-based video collaboration platform Frame.io As a result, digital technologies are being seen as the critical differentiators they are. More on that later.).

Business Growth 228

Business Growth Touchpoint Sales Technology 228

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Customizability and flexibility : Totango stands out for its customizable nature and flexibility, allowing users to adapt the platform to their specific needs and business models.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Lumoa

MARCH 12, 2023

When they do, it’s usually scattered across multiple platforms, seen by only one or two teams, and rarely has a big impact. One of the easiest (and smartest) ways to start is by implementing a customer experience platform. In This Article: What is a customer experience platform? A CX platform combines all of that.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Intercom, Inc.

JANUARY 17, 2023

Enabling different filters on reports (e.g. Tickets report ) . The option to build a custom report . Measure what’s important to your team when you build a custom report. When working on a platform capability or solving a platform-related problem, we start with a system.

E-commerce 118

E-commerce Start-ups Education Customer Satisfaction 118

Fonolo

JUNE 13, 2023

Fonolo’s approach is different Fonolo’s cloud-based platform-agnostic approach that is easy to deploy on any call-center. They can be deployed – sometimes in minutes – on any platform or system, including legacy platforms. Many platforms, both on-premises and cloud-based, have at least some form of call-back functionality.

Contact Center 104

Contact Center Social Media Start-ups Customer Satisfaction 104

Zonka Feedback

NOVEMBER 20, 2023

The platform helps businesses efficiently collect real-time data, view and analyze reports, and process mobile payments, but it isn’t the only mobile business management platform. GoCanvas is mainly known for its mobile forms that enable users to manage all facets of their business from the palm of their hand.

Business Management 59

Business Management Customer Feedback 59

Intercom, Inc.

MARCH 25, 2021

If your business handles health-related data, there’s never been a better time to start using Intercom’s conversational relationship platform. So if you’re an Intercom customer and would like to implement a BAA or see the HIPAA attestation report, reach out to our Sales team or your account manager today. Ongoing commitment.

Healthcare 268

Healthcare Compliance Government Technology 268

C3Centricity

APRIL 23, 2024

Marketing Budget Allocation Gartner’s most recent (2023) CMO Spend Survey reported that marketing budgets fell from 9.5% Content marketing, email marketing, and social media platforms provide avenues for reaching large audiences at a fraction of the cost of traditional advertising. of company revenue to 9.1%

E-commerce 90

E-commerce Social Media Innovation B2B 90

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right? So, let’s start exploring.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

The DiJulius Group

FEBRUARY 6, 2023

And Bloomberg reports that metaverse technology platforms could become an $800 billion market as soon as next year. According to research by Gartner, by 2026 one hour will be spent in the metaverse every day by at least 25% of us. FOMO (fear of missing out), anyone? If you have put off educating yourself and.

CX 107

CX Customer Experience Education Technology 107

Steven Van Belleghem

JANUARY 10, 2023

TikTok: What’s Next 2023 Trend Report. The TikTok What’s Next Report 2023 is designed to help marketers understand how consumers’ wants and needs will change in the upcoming year and what that will mean for their strategies, both on and off of TikTok. Check the report here. Check the report here.

CX 134

CX Entertainment AI Engineering 134

Lightico

APRIL 18, 2024

This data includes loan applications , insurance documents , emails, reports, invoices, supporting documentation and contracts. By extracting and analyzing data from contracts, reports, and other documents, businesses can gain a deeper understanding of customer behavior, market trends, and operational performance.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

ECXO

MAY 15, 2023

The term “MadTech” was coined in 2015 by David Raab, founder of the Customer Data Platform (CDP) Institute. Futurum’s Experience 2030 report hammers home the importance of this data when it comes to customer experience. One of the best ways to do this is with a customer data platform (CDP). What is MadTech?

Net Promoter Score 133

Net Promoter Score Technology Technology Retail 133

Zendesk

JANUARY 17, 2024

As Zendesk unveils its sixth CX Trends report, it’s become clear that the CX landscape is undergoing sweeping changes. Be sure to catch part two of Edwards-Lebair’s conversation with Saunders on January 31, and go to our 2024 CX Trends to download the full report.

CX 69

CX AI Technology Technology 69

SurveySensum

FEBRUARY 28, 2024

These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. Advanced reporting and robust analysis features are the backstage pass to turning feedback into actionable insights. Why limit yourself? Integration : No one likes a solo act.

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

SurveySensum

NOVEMBER 10, 2023

For example, a customer faced some issues with the checkout process, and as there was no way to report it, this customer abandoned their cart, and with that, you lost a valuable customer. Website Feedback Platforms Pricing G2 Review Score Free Trial Free Version SurveySensum Starting at $99 per month 4.7 (5)

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Lightico

FEBRUARY 11, 2024

Organizations leveraging IDP solutions report notable reductions in data entry errors, shortened turnaround times for loan approvals, and enhanced operational efficiency. IDP revolutionizes the credit check and analysis process by automating the extraction and analysis of credit-related information from credit reports and financial documents.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

ECXO

JUNE 13, 2023

Upgrading to a modern analytics platform means being able to create real-time marketing insights in any computing environment. Look for platforms that enable you to make future infrastructure changes and can quickly incorporate new data sources, systems and environments. The full Report is available HERE.

Predictive Analytics 133

Predictive Analytics Government Sales Customer Retention 133