Remove playlists knowledge-base
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Quick Tips to Create a Customer Satisfaction Strategy

SurveySensum

Your business is doing great and after a while, you decided to do a survey to find out ways to improve your product and services and found out that many of your customers are looking for some vegan and gluten-free options for cookies and some plant-based milk options for coffees. Break your customer satisfaction goals into actionable steps.

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Quick Tips to Create a Customer Satisfaction Strategy

SurveySensum

Your business is doing great and after a while, you decided to do a survey to find out ways to improve your product and services and found out that many of your customers are looking for some vegan and gluten-free options for cookies and some plant-based milk options for coffees. Break your customer satisfaction goals into actionable steps.

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How to Reduce Customer Complaints in the Contact Center

Fonolo

Deploy call-back technology Nobody likes to wait on hold, no matter how mesmerizing your on-hold playlist might be. You might also be able to quickly find an answer in your company’s knowledge base and de-escalate the call. Don’t make this mistake. Step 2: Offer a solution (but ONLY if you have one!)

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This is What Exceptional Customer Service Looks Like In 2018

Comm100

The success of these industry leaders is thanks to their shared knowledge of (and ability to act on) a simple truth: the best defense is a good offense. The app even tells customers the songs playing in-store and lets them save the music to a playlist on Spotify. For Starbucks, a seamless, attentive mobile experience has paid off.

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6 Rookie Mistakes to Avoid in Net Promoter Score Analysis

SurveySensum

By analyzing users’ listening habits, playlists, and preferences, Spotify provides personalized suggestions, creating a more individualized and engaging experience for each user. Armed with this knowledge, they implement targeted strategies to bridge the gap, enhance their offerings, and stay competitive in the ever-evolving market.

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How to Host a Quiz on Zoom

ProProfs

Zoom is a cloud-based video conferencing platform that allows users to virtually connect with other people through audio, video, or both, all while conducting live chat. This is why quizzes are a great way to work on business knowledge and skills, in an engaging way and without demanding too much attention. What is Zoom?

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AI is here to help agents, not take their jobs

Comm100

Today’s definition of AI encompasses everything from chatbots , to voice assistants like Google Duplex , and even the recommended playlist pushed to you on Spotify. Those types of autonomous, thinking AI are what’s known as General AI – technology that we are nowhere near to making a reality.

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