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Reddit’s Nick Caldwell on engineering leadership

Intercom, Inc.

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. I hosted Nick on the podcast, where we discussed the differences between management and leadership, fostering diversity in tech, and more.

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2022 in review: Highlights from this year’s best conversations

Intercom, Inc.

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot.

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Management coach Lara Hogan on perfecting the leadership craft

Intercom, Inc.

Lara Hogan is an author, public speaker, and coach on management and leadership. Over the years, she worked in jobs such as Engineering Director at Etsy and VP of Engineering at Kickstarter, growing emerging tech leaders, demystifying public speaking , and championing engineering management. The craft of managing.

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The future of customer acquisition with HubSpot’s Meghan Keaney Anderson

Intercom, Inc.

We specifically wanted to pick her brain all about customer acquisition : just how does HubSpot do it, and what marketing tactics do they deploy? This is episode nine of Scale , a brand new podcast series on moving from startup to scale up. These changes mean marketers need to constantly rethink how they bring in new customers.

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6 Customer Experience Lessons I?ve Learned as an Experienced CCO

Customer Bliss

If you’ve been listening to, or been a guest on my podcast, The Chief Customer Officer Human Duct Tape Show , then you know that the last question I like to ask is: what do you know now that you wish you knew then ? Previous guests have mentioned that they find a lot of advice and good takeaways in this portion of the podcast.

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HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Speak the customer’s language.

Start-ups 188
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10 Best eLearning Development Companies

ProProfs

This post looks at 10 such eLearning development companies that you can partner with to strengthen and transform your online learning experience. 40 Years of Experience. Custom Training & Learning Solutions. Nearly Two Decades of Experience. Immersive Learning Tech. Custom eLearning. Awesome Support.