Zendesk

AUGUST 20, 2021

Helping patients manage benefits and find providers. The process of scheduling health appointments and managing care can be overwhelming, and it’s been made even more complicated in the wake of the pandemic. Collective Health is a healthtech company that provides an integrated benefits management system for employers.

Healthcare 80

Healthcare Pharmaceutical Government Omnichannel 80

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

AUGUST 9, 2016

In this episode, we explored yet another unexpected place where customer experience is taking hold: the government. She created a foundational document to frame the work for her agency, then aligned and united customer insights and connected it to key operational data to build and publish her strategic plan and actions.

Government 0

Government Customer Experience Non-Profits Close the Loop 0