Ameyo Callversations

APRIL 6, 2022

It is always exciting to interact with our customers and know their thoughts about our product line. It gives an opportunity to collect their feedback and check out all the possibilities to bring out a better version of our products accordingly. Interact with your customers via Instagram Direct Messaging.

Social Media 52

Social Media Customer Experience Contact Center 52

Ameyo Callversations

APRIL 6, 2022

It is always exciting to interact with our customers and know their thoughts about our product line. It gives an opportunity to collect their feedback and check out all the possibilities to bring out a better version of our products accordingly. Interact with your customers via Instagram Direct Messaging.

Social Media 52

Social Media Customer Experience Contact Center 52

Intercom, Inc.

OCTOBER 18, 2021

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. But how do these concepts translate into real product improvements? What are product metrics? Not all products are the same. or “How simple is our product to use?”

E-commerce 269

E-commerce Start-ups Finance Customer Acquisition 269

Customer Think

NOVEMBER 15, 2022

Demand Acceleration Platform Makes Convergence of ABM and Demand Strategies More Powerful.

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Intercom, Inc.

SEPTEMBER 28, 2021

For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do. Product management varies depending on your industry, company stage, company leadership, or teammates. This approach was crucial to designing our Articles product.

Legal 249

Legal Healthcare Compliance Sales 249

Intercom, Inc.

AUGUST 11, 2021

We believe there’s only so much you can do with automated tests and pre-production environments. Production is the only place where your code, infrastructure, and customers come together to represent objective reality. Use feature flags. With over 50 deployments per day, it generally takes less than 12 minutes to ship new code.

Engineering 282

Engineering Start-ups 282

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape.

B2B 111

B2B AI CX Customer Service 111

Lumoa

JANUARY 8, 2024

Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments. Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. We know Apple’s global.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Customer Think

NOVEMBER 18, 2021

Latest CX Partnership Integration Enhances Brand Interactions, Builds on Company Momentum.

CX 59

CX 59

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. Suppose your product is a drill.

Sales 78

Sales Customer Experience 78

Intercom, Inc.

JUNE 13, 2022

Built for you is back – this time we’re revealing the powerful product updates we released in May! Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business.

Net Promoter Score 197

Net Promoter Score NPS Omnichannel Government 197

Intercom, Inc.

JUNE 9, 2022

Over the last 10 years, we’ve worked hard to develop and iterate on our product principles to codify our approach to decision-making, which has allowed us to consistently build great products at scale. Every so often, we love to take a look at Intercom’s product principles with the brand editor, Niamh O’Connor.

Engineering 138

Engineering Innovation Start-ups Machine Learning 138

Intercom, Inc.

JANUARY 11, 2022

Our product teams are creating groundbreaking, innovative new features and products that will empower marketing, sales, and support leaders to embrace the changing world of customer communication, and we can’t wait to tell you all about it. . Making the most of this opportunity requires the tools of tomorrow.

Innovation 209

Innovation Sales Customer Relationship 209

Intercom, Inc.

AUGUST 24, 2022

We’re excited to announce that registration is now open for New at Intercom , our virtual fall product launch event which takes place on October 12th, 2022 at 8am PT/4pm BST. How you can use in-product messaging to uplevel your customer engagement strategy.

Customer Retention 191

Customer Retention Engineering Innovation Event Production 191

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Onboarding is critical to the success of your product. Focusing on the onboarding process at the beginning of new product development is critical to overcoming this.

Start-ups 194

Start-ups Sales Engineering Gaming 194

Lumoa

FEBRUARY 29, 2024

Lumoa Product News for February 2024 Hey everyone! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. If you would like to beta test the feature, please contact your CS manager or email help@lumoa.me The post Product News – February 2024 appeared first on Lumoa.

AI 83

AI Start-ups Touchpoint 83

Intercom, Inc.

MARCH 1, 2022

New at Intercom will tell you more about Intercom’s company mission, unveil our most exciting new features, spotlight our customers, and hear from the experts on how this transformation is reshaping multiple industries. We want to quickly deliver product updates and new features to you, our customers – like we always have. “As

Customer Relationship 211

Customer Relationship Customer Expectations Customer Experience 211

Intercom, Inc.

JULY 6, 2022

We started off the summer with a bang – hosting the Summer 2022 edition of New at Intercom and announcing three huge new product releases: SMS , the next-generation Inbox , and Custom Actions and Custom Objects in bots. Our all-new Inbox is built to handle the volume, speed, and scale of internet business.

Start-ups 210

Start-ups Customer Retention 210

Beyond Philosophy

JUNE 15, 2023

These include: Focus on emotional benefits and value to your customers, not just on product features. Rule #1: Focus on emotional benefits and value to your customers, not just on product features. For me, a brand is a construct in my mind, not the products and their features. Brands have personalities.

Construction 145

Construction Customer Relationship Customer Experience 145

Intercom, Inc.

FEBRUARY 13, 2018

There are two truths about sales and product. One, salespeople hate when deals stall because their product is missing a vital feature. Two, product people hate building features no one uses. A strong sales and product feedback loop avoids both scenarios. We have all relevant product owners attend.

Sales 192

Sales Customer Feedback Start-ups Gaming 192

Customer Service Life

DECEMBER 20, 2023

It’s not until they are slowly beaten down by product limitations, silly policies, and unapproachable leaders that they resort to the dreaded “no.” As much as I’d love to wave my hand to implement new features on the spot, it’s not always possible. Customer service professionals are hired and wired to find solutions for customers.

Contact Center 83

Contact Center Engineering Customer Service Sales 83

Intercom, Inc.

AUGUST 13, 2020

This launch is a meaningful one for us because our Support team partnered hand in hand with the Product team to develop many of the features. With this launch, many of the features we built for our team are now available to you as well. Other teams needed a simpler way to find real-time conversations tied to their product areas.

Engineering 211

Engineering Gaming Sales Customer Feedback 211

Lumoa

SEPTEMBER 1, 2023

content Lumoa Product News for August 2023 Hey everyone! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. The post Product News – August 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started! Thanks for reading!

Actionable Insights 157

Actionable Insights B2C Start-ups Customer Feedback 157

Lumoa

APRIL 8, 2024

content Lumoa Product News for March 2024 Hey everyone! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. The post Product News – March 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started! Thanks for reading!

Start-ups 83

Start-ups AI Voice of the Customer 83

Intercom, Inc.

JANUARY 19, 2021

Inconsistent product functionality, wildly differing UI components, and conflicting terminology – the slow creep of design debt can have far-reaching consequences for your business if left unchecked. It was a trivial feature that we thought would be a cinch to build. It was a trivial feature that we thought would be a cinch to build.

Start-ups 272

Start-ups Engineering 272

Intercom, Inc.

MARCH 9, 2022

In an episode of our Intercom on Product podcast , our co-founder Des summed up the output vs outcomes relationship in this way: “it’s what you ship versus what happens because of the thing you ship.” and typically measure this behavior as product activity or usage. We instrument our product so that we can measure our outcome.

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Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. To understand a bit more about the launch, we’ve gathered some of the folks behind it: Thomas Creighton de Farias – Senior Product Education Producer. Thomas: Awesome.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

Totango

NOVEMBER 15, 2023

We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Beyond Philosophy

APRIL 5, 2024

Eckhart Boehme , Founder and Managing Director of Unipro Solutions , emphasizes the importance of aligning customer experiences around the idea of jobs to be done, helping organizations grow faster by understanding what customers seek to achieve through their products or services.

Customer Experience 88

Customer Experience CX 88

Intercom, Inc.

JANUARY 20, 2021

Most companies spend huge budgets creating content to get people to sign up to their product. But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product. It’s no wonder up to 60% of users who sign up for a free trial use a product once and never come back.

Education 232

Education Engineering Sales 232

Intercom, Inc.

SEPTEMBER 6, 2022

This is the seventh post in a series exploring our product principles. The more validation you need to carry out before shipping, the longer it takes before you can iterate or move on to the next feature – it ultimately slows you down. At Intercom, we deliver complex changes in a series of small, controlled, easy-to-understand steps.

Engineering 138

Engineering Start-ups Gaming Sales 138

Intercom, Inc.

MAY 25, 2022

This allows us to develop teams of deep domain experts to support and enable product engineers as they build the next generation of Intercom, and provide world class observability tooling, scaling, reliability, and secure-by-default build patterns. . This allows engineers to observe production without the need to write any additional code. .

Engineering 252

Engineering Technology Technology Customer Experience 252

Lumoa

FEBRUARY 6, 2024

Lumoa Product News for January 2024 Hey everyone! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Editing Topics now features clickable keywords Editing Topics has never been easier! The post Product News – January 2024 appeared first on Lumoa. Let’s get started!

AI 83

AI Start-ups 83