Ameyo Callversations

APRIL 6, 2022

It is always exciting to interact with our customers and know their thoughts about our product line. It gives an opportunity to collect their feedback and check out all the possibilities to bring out a better version of our products accordingly. This small update brings a lot of sense to ticket searching in uncommon circumstances.

Social Media 52

Social Media Customer Experience Contact Center 52

Callminer

SEPTEMBER 8, 2023

Bruce McMahon, VP of Product Management, shares updates from the 2023.09 release including enhancements to bulk export API capabilities, giving customers even more control over their data.

Innovation 402

Innovation 402

Totango

SEPTEMBER 9, 2019

Totango Product Updates | September 9, 2019. Introducing Agenda, an enhanced experience for your team to manage their work and control their time. Portfolio managers are extremely knowledgeable about their customers and their work.

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Totango

JUNE 4, 2019

All spring the Totango product team has been working hard on building features that make it easier than ever to get data into Spark, and once it’s in, keep it safe.

Engineering 66

Engineering 66

Callminer

AUGUST 4, 2023

CallMiner's VP of Product, Bruce McMahon, shares updates from the 2023.08 release that ensure organizations get flexibility, customization and ultimately, business value from the CallMiner platform.

Innovation 345

Innovation 345

ClientSuccess

AUGUST 21, 2019

Today’s SaaS companies are on a mission to constantly provide amazing products and value to customers. In order to do this, most SaaS platforms require ongoing updates and new feature releases to both keep up with changing customer needs and ensure the technology is running at maximum capacity. Leverage pop-ups and in-product prompts.

Start-ups 45

Start-ups Customer Relationship Technology Technology 45

Totango

MARCH 3, 2020

SVP Products. As you can see, we keep focusing on improving your experience as well as collaboration with your customers. Customer success is all about your team and your customers.

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Customer Think

JULY 19, 2023

But, in our growing technology age, you may want to add a third: software updates. Most people say that two things in life are certain: death and taxes. Bugs are an inevitable byproduct of writing software.” Unless it is a completely unused and useless program, there are going to be bugs in the code that […]

Technology 40

Technology Technology 40

Callminer

JULY 7, 2023

CallMiner VP of Product Management, Bruce McMahon, shares updates in the 2023.07 release, including the type of data users can collect, as well as how and where that data is viewed.

Innovation 344

Innovation 344

Callminer

JUNE 2, 2023

CallMiner's VP of Product Management, Bruce McMahon, shares updates from the CallMiner 2023.06 platform release, including AI-based contact summarization, AI redaction and more.

Innovation 345

Innovation AI 345

Totango

JULY 1, 2019

During this year we focus a lot on Customer Success Manager productivity and we just release Account Profile Links to enable them quick access to all systems. We know that our customers spend their day to day in Totango Spark. This enables them to stay always up to date with their customer status and goals.

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Callminer

MAY 5, 2023

Bruce McMahon, VP of Product Management, shares key updates from CallMiner's 2023.05 release, including the rebrand of CallMiner Alert to CallMiner RealTime. Read this blog for more.

Innovation 242

Innovation 242

Customer Think

NOVEMBER 9, 2022

New features and platform updates facilitate more efficient email drafting, testing and personalization for marketers.

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Intercom, Inc.

JUNE 13, 2022

Built for you is back – this time we’re revealing the powerful product updates we released in May! Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Supercharging your engagement efforts.

Net Promoter Score 197

Net Promoter Score NPS Omnichannel Government 197

Totango

AUGUST 26, 2019

Continuing on the journey of providing more value to Portfolio managers, this sprint we are releasing set of features to help drive productivity. Imagine that your sales team has signed a new customer (Yay!)

Sales 48

Sales 48

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! Engage your customers with enhancements to Product Tours.

Customer Feedback 222

Customer Feedback Start-ups Omnichannel Customer Satisfaction 222

Callminer

MARCH 3, 2023

Bruce McMahon, CallMiner's VP of Product, shares updates from the 2023.03 release that continue to drive value for customers, including two new measures – agitation and message total by speaker.

Innovation 182

Innovation 182

Callminer

FEBRUARY 3, 2023

Bruce McMahon, VP of Product, highlights updates from the 2023.02 release, including introducing new calibration features that empower organizations to continue advancing their automation journeys.

Innovation 182

Innovation 182

Lumoa

SEPTEMBER 1, 2023

content Lumoa Product News for August 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! The post Product News – August 2023 appeared first on Lumoa. We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Actionable Insights 157

Actionable Insights B2C Start-ups Customer Feedback 157

Lumoa

APRIL 8, 2024

content Lumoa Product News for March 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! The post Product News – March 2024 appeared first on Lumoa. We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Start-ups 83

Start-ups AI Voice of the Customer 83

Intercom, Inc.

JULY 6, 2022

We started off the summer with a bang – hosting the Summer 2022 edition of New at Intercom and announcing three huge new product releases: SMS , the next-generation Inbox , and Custom Actions and Custom Objects in bots. See you next month for more exciting updates! ??. Let’s dive in. Connect, engage, and activate with two-way SMS.

Start-ups 210

Start-ups Customer Retention 210

Intercom, Inc.

MARCH 7, 2022

Last month’s shiny new updates will not only allow us to improve the efficiency of your teams, but your customers can also enjoy the most personalized engagement on the market. Our experts will guide you through our products and best practices—from implementation to training and ongoing world-class support.

Customer Experience 104

Customer Experience Start-ups Customer Relationship Customer Expectations 104

Intercom, Inc.

MARCH 3, 2021

There are many ingredients involved in successfully building a great product, but fundamentally it all boils down to a series of decisions. We’ve recently unveiled a new “product decision framework” at Intercom, which will help us continue to scale along with our ambitions. Product decision-making framework from Intercom.

Engineering 260

Engineering 260

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Customer Satisfaction 83

Customer Satisfaction Sales 83

Totango

FEBRUARY 28, 2024

We have two exceptional products that will continue to receive upgrades and enhancements as we work tirelessly to support your customer-led growth strategies with a unified solution that combines the unique power of both platforms. We will provide roadmap transparency and regular updates. Today, nothing changes.

Artificial Intelligence 105

Artificial Intelligence Customer Acquisition Customer-Centric Organization Sales 105

Intercom, Inc.

APRIL 4, 2022

They shared industry trends, customer insights, and revealed some game-changing products that will transform your business. As well as these cutting-edge products, we’ve also launched some additional features and updates we’re excited to share with you today. See you next month for more exciting updates! ??.

Gaming 118

Gaming Customer Feedback Customer Experience 118

Inside Customer Service

NOVEMBER 4, 2021

Note: Lessons from The Overlook is a periodic update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. You can find past updates here. When a few more customers call, confused about how to use the latest software update, it's easy to shrug it off. Start by listening.

Start-ups 243

Start-ups 243

Totango

OCTOBER 20, 2020

Our Fiji product releases will focus on a plethora of usability enhancements and more tools than ever to help you drive effective digital engagement which we all know is so crucial these days. For additional details please visit the release notes or for any further product feedback, you can use the Totango community.

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13

Intercom, Inc.

AUGUST 25, 2021

Over the last few months, we’ve released a bunch of new updates across everything from reporting to integrations to the mobile experience. Armed with this additional context, you can improve your bot’s performance in the future by creating more answers or updating ones that aren’t fully resolving customer questions.

AI 129

AI Start-ups Sales Technology 129

Qualtrics

DECEMBER 12, 2019

At Qualtrics we’ve been hard at work on innovations to streamline the launch of XM programs across all four core experiences of business—customer, employee, product, and brand. We are excited to share enhancements that improve all Qualtrics products including, CustomerXM , EmployeeXM , ProductXM and BrandXM , across four key areas: 1.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

Intercom, Inc.

MARCH 1, 2022

We want to quickly deliver product updates and new features to you, our customers – like we always have. “As We believe that our product can help businesses build deeper, more engaged relationships with their customers – but we know that we only succeed when our customers are succeeding. Why we’re hosting a virtual event.

Customer Relationship 211

Customer Relationship Customer Expectations Customer Experience 211

TeamSupport

APRIL 23, 2024

With customizable options updating in real-time, this technology allows your team to do more with less. This directs them to the most appropriate team, ensuring quick response times and productive solutions. Staying updated with automation, AI, and other advanced technology is crucial for success.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

Intercom, Inc.

JUNE 22, 2020

In-app messaging allows marketers to engage users at just the right time, to facilitate onboarding, share product updates, offer support, or promote relevant offers. Chats and posts have many different use cases such as asking customers if they need help, announcing product updates, welcoming visitors, or onboarding new users.

Start-ups 235

Start-ups Gaming Education Customer Retention 235

Customer Think

JANUARY 18, 2023

New release delivers significant advancements in new technology integration and feature upgrades across its full line of ITSM and ESM platforms

Technology 52

Technology Technology 52

Intercom, Inc.

FEBRUARY 10, 2021

As the year went on, we continued to build on these features, releasing powerful updates to make them work harder for you – based directly on your feedback. Since then, we’ve released a few additional updates to give you more control over how people see and engage with your banners.

Customer Satisfaction 104

Customer Satisfaction Customer Expectations Customer Experience 104

Help Scout

AUGUST 22, 2023

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Read the full article

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98

Help Scout

AUGUST 22, 2023

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Read the full article

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