ENGINEER, CAN YOU HEAR THE CUSTOMER HEARTBEAT?
Futurelab
APRIL 26, 2024
#NoBullshitCX #20yearsFuturelab “Consumers should care. Too many innovations didn’t find traction with customers. They didn’t have to stop their blue-sky research but rather incorporate the needs of the end customers into it. Are you giving your people a “Why should I care?”? Check that.”
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