Acceptable vs. Desired: The Power of Balance, Diversity, Inclusivity and Trust in Customer Evolution
CSAT.AI
OCTOBER 16, 2019
As better and better products and experiences are created, customer demands shift with them. Customers expect what they desire ( like a heated tea tray in their car rear console. As the Nielsen Total Consumer Report 2019 details, brands need to value and protect the faith they receive from customers.
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