Hodusoft

JANUARY 11, 2022

Selecting the most appropriate products and services can be a challenging task for small and large businesses, which can be accomplished only after years of hard work and concentration. Fortunately, things are a little easier in a contact center, since only a few of the software can boost productivity and maximize revenue.

Contact Center 119

Contact Center Compliance Sales Technology 119

SurveySensum

MARCH 20, 2024

A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you. What is a Customer Experience Management Software?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

TeamSupport

JULY 20, 2023

This seamless integration enables support agents to work in their preferred platform, while engineering does the same - while all necessary information is passed between the systems. This allows agents to effortlessly navigate between the two platforms and eliminates the need for toggling back and forth.

Customer Satisfaction 98

Customer Satisfaction Innovation Engineering Customer Service 98

Zendesk

AUGUST 30, 2022

The component displays all of the actions a customer has taken in Yext search. The sidebar app will display the job details and will allow you to update, schedule, cancel, and validate jobs from within the Zendesk ticket. This app displays all phone numbers associated with a requester on the right-hand side of a ticket.

Social Media 98

Social Media Sentiment Analysis Machine Learning Technology 98

Zendesk

OCTOBER 31, 2023

Setyl Setyl (Support) is a cloud-based IT management platform that integrates across your IT landscape. Track assets and subscription renewals, improve on-and-off boarding processes, analyze spend and stay compliant, in one comprehensive platform.

Sentiment Analysis 52

Sentiment Analysis AI Legal Finance 52

Zendesk

JULY 28, 2022

Klaviyo (Support) is a unified customer platform that gives your online brand direct ownership of your consumer data and interactions, empowering you to turn transactions with customers into productive long-term relationships—at scale—across all your channels (email, SMS, social, web, push). Loop Returns.

E-commerce 98

E-commerce Contact Center Omnichannel Customer Loyalty 98

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. If your CRM tool can’t handle your CS needs anymore, look for a CS platform that lets you track customer data through all stages of the customer journey and optimize your workflow for each stage.

Net Promoter Score 91

Net Promoter Score CRM Customer Feedback Sales 91

Comm100

DECEMBER 12, 2023

The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact. By adopting Comm100’s Omnichannel Communication Platform , every key channel is linked within one unified and secure agent console.

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

Zendesk

MARCH 31, 2023

A low code/no code platform allows for visual bot design flow and testing without developer training. Shelf Shelf Answer Assist for Support and Chat (Support) (Chat) are products designed and developed to help various contact centers and other internal departments quickly and reliably address customer issues.

Artificial Intelligence 94

Artificial Intelligence Machine Learning Compliance Contact Center 94

Zendesk

OCTOBER 29, 2021

” The ParcelPanel app for Zendesk will display the associated shipments for the customer at the ticket view, including information like order number, order date, tracking number, courier, shipment status, transit time, and more. It keeps your Zendesk world up-to-date automatically as customers interact with your product.

E-commerce 98

E-commerce Contact Center Artificial Intelligence Invoicing 98

TeamSupport

NOVEMBER 6, 2023

When it comes to implementing a live chat tool, Salesforce customers might be hesitant to work outside a platform that’s already part of their existing tech stack. We also offer integrations with systems beyond Salesforce, so you can work inside your preferred CRM and other platforms. Level of customization. Real-time Supervisor.

Sentiment Analysis 59

Sentiment Analysis Machine Learning AI Touchpoint 59

Fonolo

NOVEMBER 5, 2019

The company designed the Galaxy Fold (a smartphone that uses multiple new technologies and materials to create a display that is flexible enough to fold) and was excitement around it was building up prior to its release. Due to launch in April 2019, the device was viewed to be one of its potentially greatest products yet.

Customer Service 83

Customer Service Technology Technology Customer Feedback 83

Zendesk

MAY 27, 2022

With the Bigblue App for Zendesk Support, you can display Bigblue data directly in your Zendesk sidebar, automatically create alerts for delivery issues while proactively solving them, and easily escalate an issue to Bigblue for carrier delays or lost parcels. The app displays all important information to your agents inside of Zendesk.

E-commerce 96

E-commerce Social Media Technology Technology 96

Intercom, Inc.

MAY 7, 2020

Tyler Davis , CEO of LaunchNotes.io , on launching a new product during lockdown. With a million customers in 75 countries, Shopify has become the platform of choice for those looking to make the leap to selling online. Wells’ The Time Machine , an ordinary shop window is cleverly used to display the passage of time.

Sales 210

Sales Retail Government CRM 210

Totango

APRIL 11, 2019

Your customer success health score will give you accurate information on customer satisfaction across a three-tiered display. Combining such metrics across an account performance leaves you with the following display: Doing Well: The customer rates well against health indicators and you should consider value-add engagements such as upselling.

Engineering 86

Engineering B2B Education Customer Satisfaction 86

TeamSupport

NOVEMBER 6, 2023

When it comes to implementing a live chat tool, Salesforce customers might be hesitant to work outside a platform that’s already part of their existing tech stack. We also offer integrations with systems beyond Salesforce, so you can work inside your preferred CRM and other platforms. Level of customization. Real-time Supervisor.

Sentiment Analysis 52

Sentiment Analysis Machine Learning AI Touchpoint 52

Intercom, Inc.

MARCH 23, 2021

Leading the charge in the tech subscription space is Grover , a platform that offers consumers more flexible ways to access tech by enabling them to rent devices such as phones, laptops, and smart watches. Making processes lean and efficient for the support team is a top priority for the product team at Grover.

E-commerce 104

E-commerce Customer Experience Start-ups Sales 104

SurveySensum

MARCH 31, 2023

Google Forms is one of the free, simple, and easy survey builder platforms. In other words, you cannot integrate Google Forms with other CRM platforms like HubSpot, Salesforce, etc. Integrating your survey platform with other CRM platforms such as HubSpot, and Salesforce can enable you to set up an instant alert system.

Close the Loop 52

Close the Loop Text Analytics Customer Feedback NPS 52

VOZIQ

DECEMBER 22, 2023

The VOZIQ AI team conducted a detailed 90-day assessment and integration of AMP Smart’s data sources with VOZIQ’s predictive intelligence platform, and subsequently developed predictive models ,  to bring this roadmap to life.

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

SurveySensum

JANUARY 1, 2024

For example, a customer praises your product’s user-friendly features. Sharing this feedback reinforces your team’s contribution to creating a beloved product. You can also use team meetings or dedicated platforms to applaud exemplary efforts. Acknowledge the specific actions or results that deserve appreciation.

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52

Lumoa

APRIL 14, 2023

Lumoa Product News for March 2023 ???? Topics now display changes over time Topic Responses allows you to see which topic your customers are talking about the most – this is independent of score, sentiment, etc. The post Product News – March 2023 appeared first on Lumoa. Hey everyone! Let’s get started!

Touchpoint 83

Touchpoint Actionable Insights Start-ups Customer Survey 83

Totango

NOVEMBER 10, 2020

Outcome success plans focus on capturing mutual objectives, documenting the steps toward achieving them, and sharing information between both clients and your own internal teams—driving interconnectivity and displaying progress through one easily accessed live portal. Improve candidate experience and response by 30% by January 2020”.

Customer Relationship 119

Customer Relationship Customer Satisfaction Start-ups 119

Zendesk

NOVEMBER 1, 2021

CI allows companies to figure out who their customers are—where they live, what products they like, what problems they’re looking to solve, and so on. Instead, support teams should use a customer intelligence platform to automatically collect, store, and analyze customer data. Integrate with other tools in your tech stack.

Social Media 98

Social Media CRM Artificial Intelligence Touchpoint 98

Sprinklr

JULY 9, 2021

“My passion grew in two areas, data visualization and user-generated content,” says Garrity, who went on to become the president of Postano, a visual marketing platform. “As As Postano grew, it led to a conversation with Ragy Thomas, the CEO and founder of the customer experience management platform Sprinklr,” he says.

Artificial Intelligence 91

Artificial Intelligence Sports Social Media Innovation 91

Zendesk

AUGUST 30, 2021

Trackingmore for Zendesk will display the associated shipments of the customer at the ticket view, with information like tracking number, carrier name, delivery status, order number, and more. The Zendesk app displays results in the lead, company, person and deal sidebars in Zendesk Sell or in the Zendesk Chat sidebar.

Invoicing 98

Invoicing AI Start-ups Engineering 98

SurveySensum

JULY 19, 2023

This level of personalization allows customers to create personalized products that reflect their individual styles, resulting in a truly unique and memorable experience. WOW Them With Interactive Displays One notable example of interactive displays in retail is found at Adidas stores.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

MARCH 26, 2024

By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers. Well, the answer lies in gathering, analyzing, and taking action on customer feedback. G2 Rating: 4.5/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers. Well, the answer lies in gathering, analyzing, and taking action on customer feedback. G2 Rating: 4.5/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Zendesk

SEPTEMBER 30, 2022

Rapidly fix and learn from incidents, so you can build more resilient products. FireHydrant (Support) is an incident management platform that provides automation, process compliance, and traceability–integrating the tools you already use today, like Zendesk. Convin (Support) is a conversation intelligence platform. incident.io.

Legal 52

Legal Finance Compliance AI 52

DMG Consulting

JANUARY 30, 2024

However, once a CCaaS platform proves its ability to reliably meet expectations, these firms are expanding their use of these solutions. Platform security, reliability, scalability, and transparency have always been leading triggers for CCaaS users. Just as important, they improve the CX and productivity by speeding up resolutions.

AI 48

AI Contact Center Artificial Intelligence CRM 48

Aquire

JANUARY 6, 2022

Acquire is a conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard. 2 ClickUp – Work Productivity. ClickUp is an all-in-one productivity platform that offers a range of powerful features to help scale your growing business.

Social Media 105

Social Media Invoicing CRM Start-ups 105

RateMyService

SEPTEMBER 29, 2023

It’s no longer enough to offer quality products or services; customers now expect memorable interactions, personalised attention and seamless journeys. He spontaneously praises the bank while chatting with friends and shares his positive experiences on social platforms. Differentiation in a crowded marketplace!

Sales 52

Sales Customer Experience Customer Satisfaction CX 52

Aquire

JANUARY 12, 2022

So, if you’re already providing customer service on other social media platforms , like Facebook, Twitter, and WhatsApp (and even if you’re not), why not broaden your reach to include Instagram users — Statista estimates Instagram will have a massive 1.2 And, to stay in line with the nature of the platform, keep it friendly and casual.

Social Media 98

Social Media Customer Service Retail CRM 98

SurveySensum

APRIL 8, 2024

This involves innovative product design, superior customer service, or a unique approach to solving market problems. Social Media Engagement: Identify which social media platforms your target audience uses most and establish a strong presence there. This strategic approach is the first step toward building a strong, recognizable brand.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Zendesk

OCTOBER 5, 2022

In a crowded market like software and cloud services, having a good product isn’t enough. Qumu, an enterprise video platform, learned this lesson the hard way when it realized it simply didn’t have the high degree of visibility needed to support its most important enterprise customers. You need to have a great experience to match.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

SurveySensum

JANUARY 5, 2024

These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. These insights can be seamlessly gathered and analyzed using tools like Google Search Console, Google Analytics, Zoho Analytics, and SurveySensum’s Text Analytics integrated within your customer feedback platform.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52