Shep Hyken

SEPTEMBER 28, 2021

Top Takeaways: When you create good experiences, especially during tough times, you are providing value beyond the product that you are selling. Reilly also hosts The Q and A Sales Podcast, where he answers the most pressing questions facing today’s sales professional. Certainty and stability are important to your customers.

Sales 128

Sales Customer Expectations Customer Service Customer Experience 128

Totango

JUNE 10, 2022

Network internally to learn more about your product, processes, goals, etc. . After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. . Some of the key takeaways from the webinar included: .

Start-ups 101

Start-ups Customer Loyalty Customer Satisfaction Sales 101

Intercom, Inc.

JUNE 9, 2021

These are the modules and experiences that provide a fundamental understanding of our business, covering mission, vision, strategy, product, and organizational structure. Product demos . Q&A with product leaders on our product strategy. They are: . Core business learnings. Monthly social connect.

Gaming 253

Gaming Engineering Start-ups Sales 253

SurveySensum

SEPTEMBER 22, 2023

Every business aims for the perfect product that customers adore. Take Apple, for example, who just launched products as per the market i.e., its latest iPhone 15 and sleek smartwatches. Apple continuously introduces products that not only excel but also cater to their customers’ desires. What is Product Market Fit?

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

Beyond Philosophy

JULY 13, 2016

These marketers were also posed the following questions, which I will also weigh in on: Q: What should a firm focus on: Customer Experience or Branding? Q: Is Personalization imperative for Customer Experience. Q: Are products secondary to service? Products (and services) are part of an experience.

Customer Experience 111

Customer Experience Retail Touchpoint 111

Zendesk

DECEMBER 14, 2021

At first glance, you may think that Starbucks’s TikTok feed is all about traditional marketing with new product and drink promotions. In its TikTok videos, Starface addresses common product questions and concerns such as “how many stars are in a pack?” through Q+As and tutorials. starbucks You’re not alone. cecilybauchmann ?

Customer Service 52

Customer Service Social Media Entertainment CX 52

Intercom, Inc.

SEPTEMBER 9, 2020

With that in mind, we wanted to find a way for you, our customers, to build relationships with one another – to create a platform where sales, marketing, product, and support teams could come together, share their expertise, learn from other industry experts, and maximize the potential Intercom has to offer. Discovering Interconnected.

Sales 118

Sales 118

Zendesk

MAY 3, 2022

Our CEO, Mikkel Svane, and other Zendesk leaders will share the evolution of customer experience and reveal some exciting Zendesk product news and customer stories. There will be live Q&A, the opportunity to chat with other attendees, and fun engagements in the “reception” area. How the magic is made.

Start-ups 98

Start-ups CX Technology Technology 98

Zendesk

MAY 4, 2023

I’ll be covering Relate for my audience, and in the final days leading up to the event, I had the opportunity for a quick Q&A with event emcee Nicole Saunders, Director of Community at Zendesk. We’ll have product experts on hand to help answer questions about the content. I’m super excited about this panel.

AI 96

AI Start-ups Customer Experience CX 96

Fonolo

SEPTEMBER 19, 2018

Social media platforms luckily have the ability to provide real-time updates; this is useful especially in times of crises (product recalls, cancelled flights or trips, and other critical pieces) for businesses that are service-based and for which time matters. Webinar: The Impact of AI in Customer Experience. Successful Cases Studies.

Social Media 237

Social Media Contact Center Non-Profits Education 237

Comm100

MARCH 20, 2024

Interactive features like Q&A sessions engage citizens directly, enhancing transparency and trust. These efforts, combined with a commitment to transparency, accessibility, and citizen engagement, can transform the way governments communicate with their citizens, ultimately fostering a more trusting and productive relationship.

Government 75

Government Social Media Artificial Intelligence Legal 75

Zendesk

APRIL 20, 2023

In this keynote, he will revisit where we stand today and what we need to be thinking about for tomorrow before handing it over to our product leadership, who will unveil some exciting product announcements. You can focus on product solutions, hands-on demos, or delve into emerging trends and thought leadership.

CX 52

CX Touchpoint AI Customer Experience 52

Shep Hyken

JULY 23, 2021

Therefore, teaching employees new skills is important as it can help improve retention and turnover rates as well as ensure better productivity. . It is equipped with features such as news feeds, user-generated content, Q&As, chats, ratings, and reviews. Here’s why: . Offers Collaboration Tools that Improve Teamwork .

138

138

TeamSupport

MAY 1, 2020

Encourage your contacts to invite relevant colleagues and make it a fun Q&A more than an issue-solving marathon. The more people that are involved and knowledgeable about your product, the better. What’s the next step internally?

Technology 71

Technology Technology Sales B2B 71

Intercom, Inc.

APRIL 14, 2020

Ecommerce fulfillment platform Shipbob , also keep their entire company well informed of any customer experience updates with a live Q&A document. SVP of Customer Experience Margaret Kedziora says: “We keep a running Q&A document that is public across the company, so anybody can ask questions and we can provide company-wide answers.

Customer Loyalty 223

Customer Loyalty Healthcare Customer Experience Sales 223

ClientSuccess

MARCH 1, 2022

Even if you’re just introducing the team, reviewing the timeline, and doing a quick Q&A, don’t wait. Time to implementation, adoption rate, product usage rate, and sentiment are all metrics your team should start measuring as soon as day one to ensure you’re trending in the right direction.

Start-ups 76

Start-ups Sales Customer Relationship Customer Service 76

SugarCRM

AUGUST 19, 2020

Q: Why is a customer experience strategy (CX) so important today? . Micah Solomon : A customer experience strategy is one of the only remaining competitive advantages in today’s marketplace (along with product design and, in only a very few remaining industries, location). . Tell us more about this and why.

Customer Experience Management 48

Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper 48

Intercom, Inc.

MAY 11, 2018

You never want to be over-selling or pitching but you should be consciously and naturally using language that highlights the benefits of your product. Enthusiasm is infectious so you should get your lead excited about the possibilities of your product.

Sales 196

Sales Start-ups 196

Help Scout

SEPTEMBER 16, 2021

This person is in charge of making sure the team is happy and productive through coaching sessions and performance feedback. The important thing is that there is management so agents are kept informed about product changes, are given updates to training and systems, and are generally happy and productive. The solution.

Customer Service 98

Customer Service CX Customer Experience 98

ECXO

JUNE 6, 2022

The European Customer Experience Organization is delighted to announce Joe Pine, discussing From CX to Distinctive Experiences in a presentation and Q&A session with all ECXO CX professional community. From CX to Distinctive Experiences with Joe Pine. Who is Joe Pine ?

CX 52

CX Innovation Start-ups Technology 52

TeamSupport

SEPTEMBER 29, 2020

Traditionally, while support teams knew of the customer through ticket interactions, the sales team knew of the customer through their sales engagements, and product teams typically knew nothing about the customers—and focused only on what needed to be built, without considering how customers were using their technology.

Customer Relationship 89

Customer Relationship B2B CRM Compliance 89

DMG Consulting

NOVEMBER 14, 2020

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report. What: Releases 2020 – 2021 Digital Customer Service Product and Market Report. The 2020 – 2021 Digital Customer Service Product and Market Report provides an in-depth analysis of the digital servicing market.

Customer Service 62

Customer Service Contact Center Artificial Intelligence Text Analytics 62

Execs In The Know

MAY 4, 2023

That’s when I hopped into the product world as one of the first employees for a startup. The goal was to take a natural first aid product from the farmer’s market and bring it to the masses. I knew the product and was a super user of the product. Then, there was that itch to try something new.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

SurveySensum

SEPTEMBER 2, 2019

A customer satisfaction (CSAT) survey is defined as a set of questions asked to a customer, to gauge their level of satisfaction with a product or service or organization. Overall, how satisfied are you with our product/service. Please rate your satisfaction in the following areas of product/service experience.

Customer Satisfaction 69

Customer Satisfaction Net Promoter Score E-commerce B2C 69

SurveySensum

DECEMBER 8, 2023

So, it’s actually not just about the product itself; the overall customer experience plays a pivotal role in influencing their decision to return and make additional purchases. Unlike generic promotional videos, which often focus on the product or service itself, customer-centric videos place the customer at the heart of the narrative.

Sentiment Analysis 59

Sentiment Analysis Customer Feedback Actionable Insights Touchpoint 59

Intercom, Inc.

APRIL 7, 2020

Here’s their Customer Support Manager Jordan Munson: “We’ve been working with our Head of Production Chris Lavigne to set up “(Out of) Office Hours” [Wistia’s tips on remote video production] and sending out resources for folks to use when they’re spinning up their work from home lives and using more video.

B2C 217

B2C B2B Education Healthcare 217

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Text Analytics 62

Text Analytics Contact Center Innovation Sales 62

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Your customers speak to you in all manner of ways beyond a direct Q&A format. Product metrics. Social media messaging.

Voice of the Customer 93

Voice of the Customer VOC Social Media Actionable Insights 93

Confirmit

JANUARY 23, 2020

They operate under four retail brands - B&Q, Castorama, Brico Dépôt and Screwfix. They offer DIY and home improvement products and services to nearly six million customers who shop in their stores and through digital channels every week.

CX 52

CX Voice of the Customer Retail Contact Center 52

Lightico

FEBRUARY 22, 2024

It also makes the data practically unusable for long term analysis and providing better product to their customer base. Q&A Data Query Capabilities: Interact with your documents with common questions using natural human languages which can be pre-configured, or manually entered; similar to Chat-GPT.

ML 52

ML Machine Learning Compliance Customer Satisfaction 52

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. What: Releases 2020 – 2021 Workforce Management Product and Market Report. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs. QStory Ltd.

Predictive Analytics 62

Predictive Analytics Contact Center Machine Learning Artificial Intelligence 62

Intercom, Inc.

JANUARY 31, 2023

We operate a q-commerce grocery delivery company, and have found the tools useful for generating new responses to customer issues, adding variety to our usual canned responses. Both the tone adjustments and rephrasing seem to work fairly reliably for people, and provide small but real delight. And they do this frequently, and convincingly.

AI 188

AI Start-ups Technology Technology 188

Fonolo

NOVEMBER 1, 2018

Join us in a one-hour Google Hangout on Thursday, November 29th at 2:00 PM ET / 11:00 AM PT for the live Q&A. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. We’ll talk about.

Customer Service 69

Customer Service Contact Center B2C Social Media 69

Win the Customer

AUGUST 7, 2017

For example, blogging provides the brand owner with a forum through which to create Q & A blog posts through which members of the target audience can ask specific questions and receive answers directly from the business representative. Video Production. Twitter Polls. Responsive Web Design.

Social Media 99

Social Media Innovation Technology Technology 99

SurveySensum

JANUARY 29, 2024

Say something like, “Hey [Customer’s name], just wanted to see how you’re loving your new [Product] and if it’s treating you well.” Anything in our product setup that had you scratching your head? If you could wave a magic wand, what’s one thing you’d change about [Product] right now? Total game changer!”

Sales 52

Sales Customer Experience Social Media Gaming 52

Totango

SEPTEMBER 1, 2022

This helps to ensure that your product delivers the value your client expects while underscoring the value your client is receiving, laying the groundwork for subscription renewal by satisfied customers. On the other hand, if your product has been over-performing for your client, you won’t know this going into your QBR meeting.

Customer Journey Map 97

Customer Journey Map Artificial Intelligence Net Promoter Score AI 97

Fonolo

AUGUST 30, 2018

Across industries, it is widely regarded as a tool for increasing efficiency, boosting productivity, and lowering costs. Join us on Thursday, September 27th at 2:00 PM ET / 11:00 AM PT for the live Q&A. Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. Successful Cases Studies.

AI 73

AI Artificial Intelligence Contact Center Customer Experience 73