Callminer

JUNE 2, 2023

CallMiner's VP of Product Management, Bruce McMahon, shares updates from the CallMiner 2023.06 platform release, including AI-based contact summarization, AI redaction and more.

Innovation 345

Innovation AI 345

Zendesk

SEPTEMBER 15, 2021

Redact sensitive information with the Ticket Redaction App. Enable Zendesk’s Ticket Redaction App for agents to prevent sensitive information such as ID numbers, credit cards, passwords, and more from being stored within a ticket as text or in an attachment. Audit your CX platform for existing risks.

CX 97

CX E-commerce Machine Learning Social Media 97

Callminer

APRIL 23, 2019

Redact: One of the most streamlined and sophisticated methods for maintaining PCI compliance is to use a solution like CallMiner’s Eureka Redact. This should cover expanded regulatory expectations, and more importantly, best practices for audio recordings when business, products, and offers are discussed.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Zendesk

MAY 9, 2023

Use AI to enhance protection: A robust roadmap of features that use AI to help in the detection and removal of personal data and the automatic redaction of other sensitive data, to reduce your risks.

AI 97

AI CX Sentiment Analysis Artificial Intelligence 97

Execs In The Know

JULY 1, 2021

Masking and Redacting Technologies — Shields sensitive information (such as financial or health information) from frontline workers. Still, setting clear expectations is paramount to creating and sustaining a productive, high-performing WFH program.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

DMG Consulting

JANUARY 24, 2023

Redaction to remove sensitive data from a conversation to comply with regulations or to address security concerns. Trend analysis to identify changes in topic, phrase frequency, and trend direction over time. Root cause analysis to provide visual word clusters, correlation, and context maps of related items, in order to suggest a root cause.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

Zendesk

JUNE 1, 2021

userwell (Support)is a product feedback management tool. The userwell app for Zendesk will enable your support team to forward incoming support tickets that contain product feedback and link them directly to your userwell projects. automatically redacts sensitive customer data from your Zendesk without deleting important statistics.

Data Entry 52

Data Entry AI Compliance Contact Center 52