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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. LinkedIn: [link].

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25 EX Thought Leaders to Follow on Twitter

Qualtrics

With the rise of social media, it’s easier than ever to learn from the experts and founders of the Employee Experience (EX) revolution. David Green – Green is a people analytics leader, advisor, award-winning writer, speaker & consultant. He’s the CEO of Zandel and a board advisor for Insight222 and TrustSphere.

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Spendesk’s Nicolas Marchais on evolving with your market

Intercom, Inc.

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. We have a great product, and customers love using it.

Finance 162
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Get Ready for The Shopping Season with These 10+ Tips

Comm100

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.

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Black Women’s Business Collective founder Zanade Mann on advocating for your peers

Intercom, Inc.

My name is Zanade and I am a communications professional with over 15 years of experience in marketing, and a strong skill set in social media marketing. My favorite thing to say is I’ve lived many lives within this one life. And we have to live through this moment. So, they started losing dozens of contracts.

Start-ups 151
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Eventbrite’s Brian Rothenberg on growing a marketplace

Intercom, Inc.

I joined as a junior product manager and focused on their local marketplaces and e-commerce businesses. million round of venture funding from First Round Capital and others, scaled the team, got somewhat of product/market fit, but ended up selling early to TaskRabbit. Adam: Did Thumbtack also reach product/market fit faster?

Start-ups 189