Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Regarding a product review, it can analyze sentiments related to various product attributes, such as design, performance, and price Fine-grained sentiment analysis.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

Sprinklr

AUGUST 24, 2021

There is an interesting story about an interview question at a bank where candidates were asked, “What do you think of social selling?” It was a trick question, intended to weed out the inexperienced social explorers from those that had hands-on enterprise social media experience. So, what is social selling?

Social Media 111

Social Media Social Listening CXM Compliance 111

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. These are typically generational trends caused by new technology or information about a product. The best employees don’t push random, irrelevant products. Customer perception has never mattered more.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Comm100

MARCH 20, 2024

The rapid spread of misinformation through social media and other digital platforms has further eroded trust in government, making it difficult for citizens to discern truth from falsehood. Bridging this gap and managing expectations is a continuous challenge – but one that digital communication can significantly improve.

Government 75

Government Social Media Artificial Intelligence Legal 75

C3Centricity

FEBRUARY 13, 2024

Businesses that embrace these practices not only enhance their products and services but also craft exceptional customer experiences, setting themselves apart from the competition. For instance, Toyota, through its Kaizen philosophy, has seen a significant reduction in production costs and an increase in vehicle quality.

Social Media 90

Social Media Customer Feedback Innovation Customer Satisfaction 90

Beyond Philosophy

APRIL 13, 2023

Part of the reason FOMO has become a part of our vocabulary is because of social media. To do so might mean social exile, which to some people, usually with a -teen at the end of the age, is a fate worse than death. So, like FOMO, managing our hardwired reaction to Loss Aversion is a type of regret management.

Social Media 78

Social Media Sports Gaming Education 78

Shep Hyken

JULY 9, 2021

All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail. For example, you can send them a $10 e-gift card for products on your website, no strings attached.

E-commerce 122

E-commerce Social Media Manufacturing Management Consulting 122

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

Shep Hyken

AUGUST 13, 2021

He writes about how successful, global brands use social media to deliver outstanding customer service experiences. Social media is a powerful tool that can encourage customers to acknowledge a job well done. Social media is a powerful tool that can encourage customers to acknowledge a job well done.

Social Media 129

Social Media Customer Experience Non-Profits Omnichannel 129

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. Community Involvement : Demonstrating engagement beyond business, emphasizing social responsibility.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Sprinklr

AUGUST 12, 2021

However, despite these challenges, it’s more important than ever to invest in social selling strategies to help your financial advisors engage customers across these digital channels. According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients.

Social Media 111

Social Media Education Sales Compliance 111

TeamSupport

NOVEMBER 30, 2023

Case management continues to play a critical role in preserving customer relationships while also feeding the product development process. These can include ticketing, live chat, social media, email, and other means. They are a great way to inform a company about the effectiveness of their product and services.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

SurveySensum

APRIL 8, 2024

This involves innovative product design, superior customer service, or a unique approach to solving market problems. Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Win the Customer

DECEMBER 11, 2023

For senior service managers, the ability to understand, measure, and enhance customer engagement is pivotal. In this regard, specific key indicators stand out as crucial focal points for senior service managers aiming for triumph in CX management.

Sentiment Analysis 69

Sentiment Analysis Net Promoter Score Predictive Analytics Customer Experience 69

SurveySensum

APRIL 16, 2024

From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment. The result?

Construction 52

Construction Social Media Engineering Actionable Insights 52

TeamSupport

JULY 31, 2023

The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed?

Social Media 97

Social Media Customer Satisfaction Innovation Customer Service 97

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

The Customer Service Blog

APRIL 2, 2024

But I would argue that both Brady and Gold were not entrepreneurs at all, having been born with ‘silver spoons’ in the mouths, and given ready-made successful companies to run (with a lot of help from hired managers and business executives!!) This was after experimenting with her own home-made natural products created on her kitchen table.

Social Media 52

Social Media Retail Innovation Start-ups 52

SurveySensum

MARCH 27, 2024

Imagine a company struggling to tap the full potential of their product. They are constantly improving their product but it is not getting reflected in their numbers. So, how can they customize their product according to their customer’s needs and preferences when they do not know the exact pain points of the customer?

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

ModSquad

DECEMBER 20, 2022

For those unfamiliar with VSCO, it’s a photo and video editing app combined with a social network. For VSCO, ensuring great experiences means delivering top notch support for their product, moderating all images and videos, and interacting with their community on social media and Discord. It’s pretty cool. The results?

CX 98

CX Social Media Customer Experience 98

Zendesk

OCTOBER 22, 2021

Social selling has impacted the market ever since we started trading products. Market analysis indicates that consumers influenced by social media are four times more likely to spend more on purchases. Below, we’ll discuss what social selling is, why it’s important, and best practices on mainstream social media sites.

Social Media 98

Social Media Sales Start-ups Social Listening 98

Hodusoft

MARCH 22, 2024

About Enterprise Connect 2024 Organized by Informa Tech, a market leading provider of integrated research, media, training, and events to the global tech community, Enterprise Connect 2024 is an event for professionals seeking the latest in communication and CX solutions. With booth no.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. What are the goals for your social listening tool? Who benefits from using a social listening tool?

Social Listening 110

Social Listening AI Social Media CXM 110

Fonolo

AUGUST 10, 2021

No matter how great your product or service is, the success of your contact center largely depends on the customer service you provide. Developing a customer care strategy can be overwhelming, but when you break it down, it becomes a lot more manageable. Increasing your social media following to build brand engagement.

Contact Center 167

Contact Center Customer Service Social Media Start-ups 167

Fonolo

MAY 11, 2021

With advances in online communication, and the court of public opinion that social media now provides, brands and their customer service faux pas are more exposed than ever. This is why setting and managing customer expectations and their perceptions is key. This is just one reason why truth in advertising is so important!

Customer Expectations 108

Customer Expectations Social Media Education Customer Service 108

The Customer Service Blog

JANUARY 5, 2024

Spurred by political events, misinformation has garnered widespread media coverage and academic research. But most of the attention has been in the fields of political science, social psychology, information technology and journalism studies. It can be direct when it purposefully targets brands or their products.

Pharmaceutical 63

Pharmaceutical Social Media Technology Technology 63

Lumoa

NOVEMBER 17, 2022

In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. Customers will take seconds to decide whether to buy a product based on website quality, functionality, and customer support response times. This is useful for new product launches.”. trillion by 2025.

E-commerce 83

E-commerce Customer Experience Social Media AI 83

Beyond Philosophy

OCTOBER 26, 2023

They began marking their product so people knew where the tea came from. This instance of “branding” was a first in product development. In the early days of branding, companies would mark a product to indicate that it came from them, like how ranchers do with cattle. Brands today have evolved even further.

Social Media 88

Social Media Sports Start-ups Management Consulting 88

Zendesk

JULY 26, 2022

If you’ve ever been to a sophisticated social event, you’ve likely encountered that strange interaction where one party attendee asks about another party attendee’s job. “Oh,” Product development. Cross-departmental management. Partnership management and relationship development. Everyone nods politely. Customer base.

Social Media 96

Social Media Sales CRM Start-ups 96

Fonolo

OCTOBER 26, 2023

By making it easier for customers to get what they wanted and creating products based directly on feedback, Amazon has obliterated many traditional retailers in their space. This is particularly important for certain products, but it works with anything. Another example of this is cheap alcohol. Other people.

Customer Expectations 81

Customer Expectations Social Media Contact Center Customer Service 81

Hodusoft

APRIL 1, 2024

For the Call Center category, the assessment revolves around five key criteria: Ease of use Value for money Functionality Customer support Likelihood to recommend Each product is scored in these areas, with a maximum total score of 100. What sets HoduCC apart is its comprehensive approach to customer interaction management.

Contact Center 52

Contact Center Social Media Innovation Customer Satisfaction 52

Aquire

JANUARY 12, 2022

With social media getting increasingly popular by the day, providing customer service on Instagram gives you more opportunities to connect with customers — both existing and potential — than ever before. In fact, as Barry Libert, CEO of AI Matters, puts it, “The future of business is social.”. billion users by 2023.

Social Media 98

Social Media Customer Service Retail CRM 98

Bill Quiseng

MAY 31, 2023

Customer experience management or CXM is what you do before, during, and after your customers feel about what you did. Speaking about customers and customer experience, business leaders are happy because customers leave satisfied with their product or service. But that’s not good enough. NEXT WEEK: Be the Customer.

Customer Loyalty 109

Customer Loyalty CXM Social Media CX 109

Beyond Philosophy

FEBRUARY 20, 2020

We recently learned about the inventor of the hashtag Chris Messina’s concept of Conversational Commerce and how it has changed the way brands interact with their customer on social media platforms. You can embody what your company is about with your responses on social media platforms. So how can you use this insight?

AI 162

AI Innovation Social Media Construction 162

Zendesk

DECEMBER 3, 2020

Namely, the design of a coronavirus-shaped canapé that one diner photographed and shared on social media. Like many businesses in hot water, they could’ve better weathered the controversy by employing some proven social media crisis-management tactics. What is a social media crisis?

Social Media 95

Social Media Social Listening Start-ups Customer Feedback 95

Sprinklr

AUGUST 5, 2021

Even without spectators in the indoor stadiums, the buzz on digital channels is exponentially increasing, as millions of superfans like me cheer on their nation’s athletes on their favorite social media platforms. Social listening at an Olympic scale. Let’s take a look! Tracking trends in real time.

Innovation 143

Innovation Sports Social Listening Social Media 143