products solution-catalogue 
Callminer
OCTOBER 21, 2022
CallMiner's VP of Product Management shares highlights from release 2022.10, including Coach enhancements, new Solutions Catalogue language support, and screen capture ingestion and playback.
Logicalware
SEPTEMBER 28, 2021
To help contact centres tackle these new challenges, today we have released an exciting new product and an array of new features in the Puzzel Customer Service Platform. Puzzel Quality Assurance is our new quality assurance solution. It includes everything you need in a QA solution, including the ability to: Build? Puzzel’s new?integration?with?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Customer Service Blog
JUNE 23, 2022
We are faced with a catalogue of issues: skills shortages after pandemic layoffs, supply chain shortages linked to international conflict, and now spiralling price inflation. Cementing loyalty through effective understanding and servicing of vulnerable customers requires adhering to a set of service and product principles.
Neosperience
JULY 25, 2023
For a company, however, being present with its products and services on different touchpoints is no longer enough : in the face of a complex and fragmented Customer Journey, it is time to evolve the Digital Customer Experience from simple multichannel to omnichannel. In an omnichannel context, data is the crucial element.
MattsenKumar
OCTOBER 10, 2021
A contact center run by a business process outsourcer (BPO) is a group of outsourced agents who learn about your products, services, policies, and brand voice to handle client requests across many channels on your behalf. Catalogue Management Outsourcing.
Aquire
AUGUST 27, 2021
The only option then was to walk into a store, or if you were feeling particularly adventurous, perhaps buy from a mail order catalogue. Say, for example, the customer is in the beauty products section. These smart barcodes give you total visibility for products all the way through the purchasing process. No problem.
Customers That Stick
JULY 5, 2018
In fact, at CTS Service Solutions, we dedicate significant time in our customer service training to making sure that our techniques and strategies are effective in the face of this biochemical response. We know now that just seeing the word “no” for less than a second can cause the production of stress-producing hormones.
Expert insights. Personalized for you.
140 
Let's personalize your content