Intercom, Inc.

AUGUST 10, 2021

We focused on five main pillars of our brand system: illustration, color, typography, product, and voice and tone. Then: Reducing product visuals to focus on one feature at a time was creating more problems than it solved. We want our voice to complement our visual design. Illustration. Voice and tone.

257

257

Intercom, Inc.

MAY 13, 2022

From there they might visit your website where they can explore your products and/or services, read client reviews and testimonials, and form initial opinions about your brand. . Often companies create something called customer journey maps to visualize how their customers arrive at a given destination, whatever that might be. .

Customer Journey Map 223

Customer Journey Map Touchpoint Social Media Sales 223

Intercom, Inc.

JULY 5, 2022

This is the second post in a series exploring our product principles. Our Chief Product Officer Paul Adams introduced me to the idea of creating systems, not destinations. For example, here’s a system design diagram that we used to design our Articles product. Increase efficiency with modular system.

Start-ups 186

Start-ups Construction Manufacturing Retail 186

Lumoa

JANUARY 8, 2024

Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments. Advanced Reporting and Visualization: Data can be dry, but not with this feature. Is the feedback positive, negative, or neutral?

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Uniphore

AUGUST 6, 2021

Alliander Uses Visual IVR to Improve Millions of Interactions. Almost immediately after the launch of Visual IVR on our national line, the number of calls reaching agents has reduced tangibly. Almost immediately after the launch of Visual IVR on our national line, the number of calls reaching agents has reduced tangibly.

Contact Center 130

Contact Center Customer Experience 130

Intercom, Inc.

SEPTEMBER 8, 2020

In addition to those features, we also took the opportunity to improve the main product navigation of the Intercom app in order to make it more usable, intuitive, and polished. It also shapes their mental model and general understanding of Intercom by communicating what the product is and does through how it’s named and organized.

Start-ups 219

Start-ups Technology Technology 219

Uniphore

AUGUST 6, 2021

Almost immediately after the launch of Visual IVR on our national line, the number of calls reaching agents has reduced tangibly. Edwin Van Wasbeek, Product Owner Telephony Services. Customers responded positively to Visual IVR, reducing the number of total calls. It is obvious not only in the numbers but can actually be felt.

Education 130

Education Contact Center Customer Experience 130

Intercom, Inc.

MAY 13, 2022

A marketing funnel is a model that visualizes the path customers take from becoming aware of a product or service to purchasing it. From social media and SEO to paid ads and email campaigns, the marketing funnel provides an easy visual of the complex efforts your teams engage in to convert customers. Awareness .

Social Media 118

Social Media Education Customer Loyalty 118

Fonolo

JUNE 22, 2023

Visual IVR – now known as Fonolo’s Web Call-Backs – was one of the first self-service technologies to have a hugely positive impact on the customer experience. What is Visual IVR? But what is a visual IVR ? Like its predecessor, visual IVR collects customer information and directs customers to the proper channels.

Contact Center 91

Contact Center Technology Technology Customer Satisfaction 91

Customer Think

APRIL 19, 2024

If a product listing doesn’t inspire confidence, shoppers can abandon a potential purchase with a single click. But an eye-opening new report from PowerReviews reveals that optimized user-generated visual content (UGC) may be the key […]

Retail 45

Retail Customer Loyalty 45

Intercom, Inc.

FEBRUARY 24, 2021

Identify the keywords that you want to get a deeper understanding of, and you get an instant visual representation of the frequency of those themes and topics. This handy visualization can help you identify specific topics where support reps may need more assistance to meet customer expectations.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

Intercom, Inc.

DECEMBER 14, 2022

Proactively support your customers before they ever need to reach out to your team by sharing product, event, and company announcements within the new News section of the Messenger. . Make the Messenger your own by customizing to suit your brand so it feels like an extension of your product, matching fonts, colors, layout, and more.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

Totango

APRIL 1, 2022

You need a shared space that allows for visual collaboration across departments so everyone can stay up-to-date and on the same page. Having this shared visual workspace is key to maximizing your teams’ time and energy and enabling your entire company to provide optimal and consistent customer experiences every time.

Customer Experience 118

Customer Experience Start-ups Sales 118

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. And if you ask us, the answer to these challenges is in-product communication.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Intercom

NOVEMBER 16, 2023

Not only that, but unintuitive, inflexible help center tools can erode your team’s morale and productivity. Over the last few months, we’ve launched almost 40 features and improvements across our Help Center and Articles products to help our customers create an unparalleled self-serve offering.

AI 87

AI Engineering Start-ups Customer Service 87

Beyond Philosophy

SEPTEMBER 17, 2020

It turns out, we like the look of Apple products’ boxes so much, many of us can’t bear to throw them out. Townsend researches visual processing and visual design’s effect on customer behavior. In other words, she looks at products that change the way something looks without changing its functionality.

Retail 163

Retail Customer Experience CX 163

Intercom, Inc.

DECEMBER 3, 2020

For this virtual panel, we’ve gathered the team that made it happen: Thomas Creighton de Farias – Senior Product Education Producer. Alex Potrivaev – Senior Product Designer. Nicole Garrison – Product Marketing Manager. Wal McConnell – Senior Product Analyst. Lucas Souza – Engineering Manager.

Engineering 152

Engineering Start-ups Customer Feedback Education 152

Intercom, Inc.

MARCH 2, 2021

Customers reach out to you when they hit a roadblock in using your product and getting their job done, so it’s essential that you’re able to provide them with the right answer, quickly. With conversation topics , you can now get a visual representation of exactly what your customers are talking about at a glance.

Machine Learning 248

Machine Learning Start-ups 248

Intercom, Inc.

APRIL 16, 2018

Your brand is the set of expectations, memories, stories and relationships that accounts for a consumer’s decision to choose your product over another. Visual identity. They’re the foundation from which everything radiates – including your brand’s visual design, voice and relationships. Visual identity. Brand voice.

Start-ups 224

Start-ups Touchpoint Innovation Sales 224

Callminer

NOVEMBER 6, 2019

Here, we will cover the main ways in which data visualization can remedy such confusion along with a number of tips for choosing tools that work and maximizing their utility. How Data Visualization Can Help. Visualizations turn raw metrics into stories that can be shared and acted upon. Revealing Flaws, Fraud and Anomalies.

Sentiment Analysis 140

Sentiment Analysis Non-Profits Sales Engineering 140

SurveySensum

NOVEMBER 17, 2023

To find out, you quickly launched product feedback surveys to analyze the data efficiently. This proves that the importance of collecting product design feedback isn’t just a checkbox in the development process – it’s the compass that guides you through the ever-changing landscape of user expectations.

Touchpoint 52

Touchpoint Net Promoter Score Customer Satisfaction Customer Feedback 52

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

CSAT.AI

MARCH 13, 2023

Youtube is the most popular platform for Gen Z to research products (47%) ( and the most popular platform for teens 13-17 according to Pew research ). According to SurveyMonkey research 58% of Gen Zers have bought a product because of an influencer or content creator. The key is to invest in learning their visual language.

Social Media 91

Social Media Sentiment Analysis AI Customer Feedback 91

Customer Think

SEPTEMBER 29, 2021

If you want to design visual merchandising that successfully boosts sales, start by asking: Who are your customers? Answers to the above questions will reveal the true essence about your products or brand that appeals to your customers’ particular lifestyle, or the lifestyle they emulate. Successful visual […].

Sales 111

Sales Retail 111

Intercom, Inc.

MARCH 18, 2021

To understand a bit more about the launch, we’ve gathered some of the folks behind it: Thomas Creighton de Farias – Senior Product Education Producer. Orinna Weaver – Senior Product Marketing Manager. Rati Zvirawa – Product Manager. Tanya Sivo – Product Designer. What does success look like? Thomas: Awesome. Tanya: Sure.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

Fonolo

SEPTEMBER 28, 2022

Some after-call survey goals could focus on improving or understanding: Agent productivity and performance. Product satisfaction. Learn how Fonolo’s Visual IVR can take customer surveys to the next level! 6. Use a Good Software Product. Are you visualizing survey results to make them more actionable?

Net Promoter Score 138

Net Promoter Score Contact Center Healthcare Customer Satisfaction 138

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. This is the ninth post in a series exploring our product principles.

Artificial Intelligence 129

Artificial Intelligence Customer Satisfaction Machine Learning Omnichannel 129

SurveySensum

FEBRUARY 13, 2024

User Experience means how people get and engage with a service or a product. Creating detailed customer profiles is key; it allows you to tailor your services and products to meet user expectations. Strategy 2: Design for Simplicity and Intuitiveness When creating your product and services, remember: that simplicity is key.

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

Conversation Agent

AUGUST 23, 2022

You can see the visuals I used at the link. Have I presented my client or product in a fair manner? These were some of the principles I discussed in a conversation at Web 2.0 On November 19, 2009. I cautioned communication professionals to exercise some self-awareness: Is what I'm saying true? Am I still listening? Have I made my.

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115

Intercom, Inc.

MARCH 12, 2018

Change aversion is a concept well known to designers and product managers. It’s the negative reaction users have to changes in your product, whether that’s functional changes such as updates to product features, or interface changes such as visual redesigns. History is littered with cautionary tales of introducing change.

Start-ups 223

Start-ups Customer Feedback 223

Intercom

OCTOBER 12, 2022

At Intercom, we’re committed to building a product that enables businesses to offer a world-class, personalized customer experience. As the world of customer support evolves, our product evolves alongside it. . Deliver the best end-to-end customer experience right from your product, app, or website.

Customer Satisfaction 69

Customer Satisfaction Customer Expectations Customer Experience Customer Service 69

Zonka Feedback

JULY 6, 2022

This is where survey reports or survey charts come in to give you an expansive room for your data visualization and presentation needs. With the aid of a survey report example, you can present visual data, which increases the credibility of your data by 43%.

98

98

Zendesk

FEBRUARY 23, 2024

It can help you visualize where your customers are, how they behave, and what they like. A customer journey map visually represents the various stages and customer touchpoints a buyer experiences when interacting with your business. A touchpoint in this stage might be a customer visiting your website to learn more about your products.

Touchpoint 52

Touchpoint Social Media Customer Journey Map Sports 52

Sprinklr

JULY 9, 2021

Justin Garrity was always drawn to the visual arts — everything from painting to filmmaking. My passion grew in two areas, data visualization and user-generated content,” says Garrity, who went on to become the president of Postano, a visual marketing platform. “As He even painted professionally for many years.

Artificial Intelligence 91

Artificial Intelligence Sports Social Media Innovation 91

Fonolo

AUGUST 18, 2022

Visual Accessibility: Blindness, color blindness, and color or light sensitivity are common visual impairments people might experience. Visual accessibility in a call center might look like this: Have screen readers available. Auditory accessibility in a call center might look like this: Offer Visual IVR. Click To Tweet.

Customer Satisfaction 87

Customer Satisfaction Contact Center Customer Service Technology 87

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Finance 91

Finance Customer Retention Sales Technology 91