CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. The online shoe and clothing retailer provides extensive training to its customer service team and encourages the sharing of knowledge and experiences among team members. Smart surveys are one way of doing this. Take abandoned shopping carts.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Aquire

DECEMBER 21, 2021

RELATED: Innovation in the Retail Industry: The Future of Customer Experience. For example, do you practice social listening? Monitoring how people talk about your brand — on social platforms, review sites, forums, etc. — Giveup : Quit data silos. is a great way to find out what works and what doesn’t.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Aquire

OCTOBER 26, 2021

Whatever the reason, personalization makes sense: retail giants like Amazon and entertainment companies like Netflix have even built recommendation algorithms into their very value proposition. Spotify’s yearly reports on what music each user listened to, Netflix’s “Because you watched X”, and so on. Recommendations from Netflix.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

OCTOBER 13, 2021

Is your brand a large retailer with thousands of locations around the globe? Social media and other digital channels have created news to interact with customers. These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience.

Social Media 101

Social Media CXM Social Listening Compliance 101

Zendesk

JUNE 17, 2022

Requests for help or information via your company’s social media accounts. Posts about your company and its products on social media. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Indirect customer feedback.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

SurveySensum

SEPTEMBER 19, 2022

Social media. Take for instance, in a retail store like IKEA, customers will find it difficult to locate products. A customer connects with the brand at multiple touchpoints – website, social media, support call, live chat, email, and many more. Social media. Customer interviews. In-app surveys.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Comm100

FEBRUARY 6, 2018

Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Astute Solutions.

Social Media 42

Social Media CRM Omnichannel Invoicing 42