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AUGUST 9, 2021

An organization’s front and back office functions are fundamental to any great customer experience. That’s why it’s critical to keep both front and back office operations running smoothly and effectively. Have no fear, we’ll review the definitions of and use cases for the essential components of a business – the front office and the back office.

Contact Center 26

Contact Center Artificial Intelligence Compliance Customer Satisfaction 26

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AUGUST 18, 2021

Among so much change this much remains true, but how do we make retail experiences as easy and enjoyable as possible in our post-COVID world? How do we make interactions ‘effortless’ for customers? The modern retail customer craves personalization, seamless conversations, and communication at every point in the journey.

Retail 26

Retail Omnichannel Contact Center Start-ups 26

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DECEMBER 7, 2021

Black Friday (plus Cyber Monday and the many weeks before and after) will be different this holiday season. Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. Strategy #2: Support from the cloud for an optimal shopping experience.

Retail 26

Retail CX Contact Center Start-ups 26