Logicalware

DECEMBER 18, 2023

Workforce Management: Preparing your team for the holidays Puzzel’s contact centre solution offers access to our Workforce Management (WFM) platform, a comprehensive tool that simplifies forecasting and scheduling. Ensuring accurate forecasting Effective scheduling begins with precise demand forecasting. Book a free demo today!

Customer Service 52

Customer Service Customer Experience Omnichannel CX 52

Intercom, Inc.

OCTOBER 15, 2018

Whether adding apps to the Messenger home screen, sending them within conversations or using them in Custom Bot flows, apps make taking actions like checking order status, scheduling demos, taking payments and much more right there in the conversation much easier and faster. Let prospects request or schedule a demo.

Start-ups 123

Start-ups Sales 123

CSAT.AI

MAY 17, 2023

Schedule a demo and start improving your scores. These features are in addition to CSAT.AI’s AI powered surveys, patented in the moment agent feedback and sentiment analysis which can improve CSAT, first contact resolution and reduce QA and training costs. The post New: Harness the Power of Generative AI Summaries with CSAT.AI

Sentiment Analysis 93

Sentiment Analysis AI Customer Service 93

Zendesk

FEBRUARY 27, 2024

You can expect more than 60 sessions on the hottest topics in CX today, including interactive breakout sessions, eye-opening demos, inspiring customer stories, fun evening events, exciting product launches, visionary Zendesk roadmap, exhilarating networking opportunities, and powerful keynotes from customer experience leaders.

AI 59

AI CX Gaming Customer Service 59

Intercom, Inc.

NOVEMBER 5, 2018

Easily book demos and calls with your best leads using our updated scheduling apps. Our Get a Demo and Google Calendar apps enable leads to book demos and meetings right in the Messenger, so that you can focus on selling, not scheduling. Get a Demo app updates. Get a Demo app updates.

Start-ups 120

Start-ups Sales AI Customer Experience 120

SurveySensum

APRIL 9, 2024

Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Now, that we understand what the employee journey means and what its benefits and impact on employee engagement and satisfaction are, let’s now explore the 6 stages of the employee journey. The main task here is to communicate.

Text Analytics 52

Text Analytics Customer Journey Map Touchpoint Start-ups 52

Fonolo

MARCH 8, 2022

Shift scheduling systems. Shift scheduling is often more of an art than a science. A strong scheduling system will do wonders for your workforce management. The less time you spend troubleshooting your scheduling software, the more effort you can focus on staffing strategy. Scheduling? Intraday Management?

Contact Center 75

Contact Center Actionable Insights Customer Loyalty Customer Service 75

Totango

SEPTEMBER 22, 2023

To learn more, schedule a demo to see how Totango can help your organization improve net revenue retention, identify opportunities for expansion, and reduce churn. Vice President of Global Customer Success at Dynatrace. Join our journey We continue to press on with new product innovations, integrations, and partnerships.

Outlook 113

Outlook Innovation Omnichannel Education 113

Zonka Feedback

OCTOBER 25, 2023

You can sign up for a free 7-day trial or schedule a demo to learn more about this tool. Zonka Feedback is a powerful survey tool that comes with sentiment analytics to decipher hidden insights from the feedback received. What is Sentiment Analysis?

Sentiment Analysis 59

Sentiment Analysis Machine Learning Social Media Customer Feedback 59

TeamSupport

MARCH 18, 2024

Schedule a Demo with us today! Sign up for a live demo and discover why TeamSupport is considered the industry's best post-sale Customer Service platform. This feature is available via the support hub or live chat, and frees up valuable agent time by ensuring customers’ ability to solve issues on their own.

Artificial Intelligence 40

Artificial Intelligence AI Gaming Sales 40

TeamSupport

DECEMBER 20, 2023

Schedule a demo of TeamSupport or talk to us to find out how you can improve your CSAT and more. Want to make this year the best one yet? To optimize customer support this year, you need the right tools and features at your disposal. Ready to help your team crush its 2024 objectives?

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Zendesk

FEBRUARY 21, 2024

They meet with customers to discuss solutions to the customer’s pain points, demo products or services, and form stronger relationships to build customer loyalty. If your company sells physical products, field reps can demo products and invite potential customers to interact with the items. What do outside sales reps do?

Sales 52

Sales Social Media CRM B2B 52

SurveySensum

NOVEMBER 9, 2023

Gather Employee Feedback with SurveySensum – Request a Demo 3. Optimize scheduling Time is a delicate matter when you’re managing a workforce. If you want your workforce to work without glitches – and without overworking – you need to transition to a more effective scheduling process.

CX 52

CX Customer Experience AI Artificial Intelligence 52

Logicalware

JULY 6, 2022

Agent self-scheduling. Agent self-scheduling is a feature of WFM that enables agents to submit their availability and work preferences to managers, request shift changes, trade shifts with colleagues and manage their holidays via a portal. Improve forecasting and scheduling. Four ways workforce management (WFM) can help.

Real Estate 52

Real Estate Omnichannel Customer Service 52

TeamSupport

JANUARY 22, 2024

Read about how TeamSupport is harnessing the power of AI to continuously improve our ticketing and live chat experience, or schedule a demo to see it in action. When implemented thoughtfully and strategically, it has the potential to revolutionize support operations, enhance customer satisfaction, and drive overall business success.

Customer Service 59

Customer Service B2B AI Innovation 59

SurveySensum

MARCH 28, 2024

With schedules that change more often than your favorite influencer’s outfit, squeezing in a job and extracurricular activities, managing your time becomes a complex puzzle. Creating a Daily Schedule and To-Do List Crafting a daily schedule carves out a path for your day, ensuring you cover all the essentials without that panicked rush.

Construction 52

Construction Gaming Education Start-ups 52

SurveySensum

JANUARY 8, 2024

If the purpose is to track long-term trends, a regular schedule with consistent intervals is appropriate. If you observe a decline in response rates or engagement with increased frequency, it may be an indication to adjust the survey schedule. Survey Goals and Objectives : Clearly define the goals and objectives of your survey.

Touchpoint 52

Touchpoint B2B NPS Manufacturing 52

Intercom, Inc.

FEBRUARY 26, 2019

If your website visitor wants to schedule a demo , the bot should quickly collect their information, help them book a meeting and then get out of their way. Always conclude your bot interaction with a relevant action , whether that’s helping your lead register for a webinar, book a demo or buy a new subscription.

Sales 112

Sales Start-ups Customer Experience 112

SurveySensum

JANUARY 18, 2024

Drive Conversions with Targeted Promotions Driving conversions through SMS automation involves personalizing and scheduling promotional campaigns based on customer segments and purchase history. Your flight is on schedule. For any assistance, reply HELP. Safe travels!” Ready to take action?

Retail 52

Retail Customer Relationship Start-ups Customer Feedback 52

SurveySensum

JANUARY 10, 2024

So, start scheduling customer surveys at the right time with SurveySensum. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 3. It ensures that you respect their schedules and preferences, increasing the chances of meaningful engagement.

NPS 52

NPS Customer Feedback CX Text Analytics 52

Intercom, Inc.

JANUARY 15, 2019

For instance, instead of having your top sales rep spend weeks chasing that big-name lead who landed on your website once, why not have a bot automatically engage with all qualified visitors and schedule demos for your sales team?

Sales 127

Sales 127

SurveySensum

FEBRUARY 7, 2024

Now, the question arises – why should companies prioritize launching journey-based surveys over surveys scheduled based on their perceived right timing? Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free Gather Customer Feedback The Right Way With SurveySenusm!

Customer Satisfaction 52

Customer Satisfaction Touchpoint Retail Social Media 52

Logicalware

MAY 22, 2023

This is especially handy for hybrid or field-based teams in need of fewer back and forths in the scheduling process. Scheduling text messages based on specific outcomes means that customers can be made aware of a first call attempt’s information, and the next time a call comes through, they know why and from who.

Sales 52

Sales CRM Customer Survey 52

Logicalware

JANUARY 19, 2024

The typical repair process involves a tenant reporting an issue to the contact centre, which then schedules a visit by a field operative. Feel free to reach out for a tailored demo or connect with me on LinkedIn. Additionally, 15% of tenants have reported that their repair requests have gone unanswered. Let’s connect!

Technology 52

Technology Technology Compliance Omnichannel 52

TeamSupport

MARCH 1, 2024

Schedule a free demo with us today. Take control of customer satisfaction with TeamSupport. Your team deserves the best tools to deliver exceptional service. So why wait? Start your journey with TeamSupport!

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

Schedule a free demo with us today. Take control of customer satisfaction with TeamSupport. Your team deserves the best tools to deliver exceptional service. So why wait? Start your journey with TeamSupport!

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

Schedule a free demo with us today. Take control of customer satisfaction with TeamSupport. Your team deserves the best tools to deliver exceptional service. So why wait? Start your journey with TeamSupport!

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

Hodusoft

MARCH 6, 2024

Schedule a Demo Contact Center Software- A Game-Changer in E-commerce BPO E-commerce BPO with the help of contact center software , can help businesses gain a competitive edge with agile and personalized customer service that engages customers across multiple channels. Elevate your e-commerce service experience today!

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

SurveySensum

SEPTEMBER 29, 2023

Imagine an employee with a packed schedule. This is why businesses are making a rotating shift schedule for employees using tools like Agendrix – to evade problems and tiredness and maximize their performance. With a finely tuned employee schedule, businesses can offer high-quality customer service, including 24/7 coverage.

Customer Service 52

Customer Service Net Promoter Score Customer Satisfaction Touchpoint 52

CommBox

JULY 1, 2021

Click to Schedule a Demo Today. With more than 60% of customers preferring to solve fundamental issues through a self-service website or app*, the newly announced WhatsApp Bot-Squad is a massive game-changer for mid-to-large-sized companies and organizations.

Machine Learning 98

Machine Learning Omnichannel Social Media AI 98

SurveySensum

OCTOBER 13, 2023

Automated Production Scheduling Automation is not just enhancing the customer experience on the front end; it’s also revolutionizing operations on the back end. One of the key areas where this is happening is in production scheduling. Responding timeously to customer queries is simplified through the use of automation.

Customer Experience 52

Customer Experience Customer Satisfaction AI Retail 52

Intercom, Inc.

AUGUST 30, 2018

Whether that’s registering for a webinar, subscribing to a newsletter, filling out a survey, requesting a demo, scheduling a meeting, upgrading, purchasing, it’s all possible with our apps ecosystem.

Sales 132

Sales E-commerce 132

ClientSuccess

AUGUST 10, 2021

Maybe it’s right after implementation when they’re finally using your product but have yet to schedule an ongoing check-in meeting. Or, maybe, something as simple as scheduling issues resulted in weeks of missed meetings. Maybe it’s a year into using your technology when it’s time to discuss renewals.

Start-ups 85

Start-ups Customer Loyalty Customer Relationship Technology 85

Ameyo Callversations

JANUARY 19, 2022

Human Resources: Recruitment – Chatbots help in sourcing potential candidates, screening, answering their queries, scheduling interviews with HR managers, along with onboarding formalities. Chatbots can have the basic conversation and collect their data for scheduling a demo or forwarding it to the field agent for further discussion.

Hospitality 98

Hospitality Hospitality AI Finance 98

SurveySensum

FEBRUARY 27, 2024

Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Now, that the confusion is cleared up, let’s understand why employee satisfaction is important. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free How to Improve Employee Satisfaction?

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

SurveySensum

JANUARY 11, 2024

Gather Employee Feedback with CSAT Surveys Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Continuous Improvement The quest for enhancing employee productivity and customer happiness is ongoing. It requires constant evaluation and adaptation. Remember, happy employees lead to happy customers.

Construction 52

Construction Social Media Start-ups Innovation 52

Help Scout

JUNE 3, 2021

It’s nice to envision a world where you have all the time you need to search through tools, sit in on demos, and gather every detail. If you have a little more time, you can have a larger base pool of tools to look at and can schedule more demos. Do an initial demo call with a salesperson. How urgent is your need?

Scorecard 105

Scorecard Start-ups Sales Gaming 105