Zendesk

OCTOBER 2, 2023

IT leaders have been responsible for keeping systems up to date and managing security issues. While digital transformation and systems integration are a constant, customer and employee experience, AI and data security top of mind for IT leaders.

AI 76

AI CX Compliance Technology 76

Customer Think

JANUARY 17, 2022

This can become time-consuming, and developers are forced to tack on security as an afterthought. Inevitably, this lax approach to security gives attackers a […]. Developers need to be deliberate about how they include business logic in their code.

Technology 98

Technology Technology 98

Fonolo

JANUARY 6, 2022

It’s easy to get caught up in performance metrics and service levels , but as a call center leader, security should also be at the forefront of your concerns. Why call center security is essential. On top of the ethics of keeping customer data secure, there are many laws that data collection sites must comply with.

Contact Center 81

Contact Center Start-ups Finance Healthcare 81

Intercom, Inc.

FEBRUARY 22, 2022

Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. . We’re committed to meeting the highest standards of security to protect our customers’ trust and love for our product. Shipping quickly and securely. Shipping quickly – and securely.

Compliance 118

Compliance Engineering Education Government 118

The DiJulius Group

JULY 18, 2022

As head of the world’s largest professional-networking site, LinkedIn CEO Jeff Weiner knows better than anyone what companies are looking for in recruiting new talent, and that effective social skills equal job security. The post 7 Traits for Effective Interactions: Social Skills = Job Security appeared first on The DiJulius Group.

108

108

Doing CX Right

FEBRUARY 12, 2024

The post The Great Debate: Price Versus Customer Service in Securing Brand Loyalty appeared first on Doing CX Right. Does price and deals win repeat business or customer service experiences? Uncover what sways consumer loyalty and actionable strategies. Read expert views now.

Customer Service 64

Customer Service CX Contact Center AI 64

Fonolo

FEBRUARY 23, 2022

Maintaining a thorough understanding of cybersecurity threats and how to stop cybercriminals in their tracks is key to keeping everyone’s data secure and remaining PCI compliant. A Complete Guide to Call Center Security. Developing a successful call center security strategy isn’t a fast and easy process. Cloud Data Backups.

Contact Center 87

Contact Center Scorecard Compliance Technology 87

Customer Think

SEPTEMBER 3, 2021

Have a business VoIP phone system but worried about VoIP security? Here is a detailed post to help you understand how to best keep your voice over IP phone system safe and secure. How to Protect a VoIP Phone System? To protect your voice over IP phone system, you must first understand the common threats […].

Contact Center 135

Contact Center Technology Technology 135

Comm100

MAY 16, 2023

According to Check Point’s 2023 report , education and research continues to be the most targeted sector for cyberattacks, so choosing a secure live chat software is essential. In this article, we’ll go over the common security threats in higher education and ways live chat security can be improved.

Education 76

Education Engineering Compliance 76

Customer Think

MARCH 15, 2023

Inventory control isn’t just for operational efficiency – it benefits your product returns and security processes. Is your retail store implementing agile and reliable inventory control? Keep reading as we discuss what inventory management software is […]

Retail 109

Retail Technology Technology 109

Execs In The Know

JUNE 14, 2023

In today’s digital world, building a culture of security within your organization is crucial. With the increasing number of employees working from home or remotely, both domestically and internationally, ensuring data security and workplace privacy has become even more paramount. What Is a Culture of Security?

ML 52

ML Artificial Intelligence Education AI 52

Customer Think

AUGUST 19, 2021

Security, much like with any other digital offerings, poses a huge question for most businesses on their journey towards the cloud. While the security landscape is constantly evolving, there is one […]. Companies across the broad spectrum of industries are increasingly embracing the cloud.

Technology 83

Technology Technology 83

Uniphore

APRIL 21, 2020

Overcoming security and privacy concerns and remaining compliant with governmental regulations requires call centers to walk a tightrope. As the coronavirus chaos continues, many contact centers face little choice but to allow their employees to work from home. Yet, working remotely has many complications.

Contact Center 130

Contact Center Customer Service 130

Intercom, Inc.

NOVEMBER 30, 2022

This month, we’ve been working on email, security, and tooltips – and that’s just the beginning. Your security is our priority, so we’ve updated our plans to allow all customers to enforce strong authentication controls and gain visibility into teammate activity on your workspace. It’s that time of year again!

Start-ups 104

Start-ups CRM Customer Satisfaction 104

Customer Think

DECEMBER 19, 2021

Privacy and security programs can go a long way in ensuring customer data protection. A comprehensive privacy and security program will have most of the below-mentioned data security features built-in. […].

Legal 89

Legal Technology Technology 89

Comm100

APRIL 17, 2023

HIPAA, the Health Insurance Portability and Accountability Act, is a US federal law that sets privacy and security standards for safeguarding sensitive patient information. Collectively, this helps healthcare organizations to comply with HIPAA’s privacy and security regulations. million per year. How is Comm100 HIPAA compliant?

Healthcare 52

Healthcare Compliance Legal Social Media 52

Logicalware

AUGUST 12, 2021

The security of our payments system became an urgent priority for us, to make sure that our home-based team were able to capture debit card information without risk. A secure solution. When approached for advice around secure payment solutions, Puzzel recommended integrating with its technology partner, PCI Pal.

Finance 97

Finance Compliance E-commerce Government 97

Shep Hyken

AUGUST 20, 2021

He writes about how companies can secure their current customers’ repeat business. Rather than spending a ton of money on marketing to try to land new buyers, if you are able to secure loyal, lifelong customers, their repeat business will continually grow your profits. Build a Referral Program. Final Thoughts.

Social Media 141

Social Media Customer Expectations B2B Customer Loyalty 141

Customer Think

JULY 11, 2021

The future of the market for home security firms is bright. Rising crime rates, falling prices of home security devices, and the growing adoption of IoT smart homes and cloud-based technologies are driving the sector to an estimated $62.3 billion by 2025.

CX 114

CX Technology Technology 114

Zendesk

JANUARY 31, 2024

Consumers do not want security tacked on to their experience,” said Edwards-Lebair. The post Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair appeared first on Zendesk.

AI 59

AI CX Customer Experience Customer Service 59

ClientSuccess

NOVEMBER 23, 2021

For these businesses to work together – and for customers to get the most out of their products and services – there must be a secure way to connect, share, and engage on both sides. The case for vendor security posture transparency . and other details can give potential partners or customers a jumping-off point to get started.

Compliance 76

Compliance Start-ups Sales 76

Comm100

SEPTEMBER 29, 2021

In part four, we’ll look at the security implications of digital transformation in customer service. When implementing a technology solution, it’s important to consider the security impacts and risks that come with transitioning to the digital landscape. Gaining Trust Through Data Security.

Customer Service 77

Customer Service Compliance Start-ups AI 77

Customer Think

AUGUST 3, 2021

There is a common misconception that security and privacy are the same. In fact, security refers to the protection of online users and privacy is safeguarding unauthorized access to the user data. Digital security is incomplete without privacy. A website that is relying on security only will not sustain itself in the market.

Technology 87

Technology Technology 87

Help Scout

AUGUST 22, 2023

Customer loyalty can suffer after a data security breach. Make sure your company is prepared with a (helpful, human) response plan. Read the full article

Customer Loyalty 57

Customer Loyalty 57

Customer Experience Matrix

AUGUST 18, 2020

So I doubt many marketers have found spare time to worry about data security – which most would consider someone else’s problem. So, like it or not, security is a marketer’s problem too. The main culprit in that case is pressure to meet deadlines, compounded by poor training in security procedures. What’s a marketer to do?

Compliance 92

Compliance 92

Customer Think

MARCH 16, 2023

But along with that, it has also raised concerns about data privacy and security. In today’s digitally-driven world, onboarding has become a critical process for organizations seeking to expand their customer base and stay competitive. The shift towards digital onboarding has made the process more convenient and efficient.

Technology 59

Technology Technology 59

Doing CX Right

SEPTEMBER 19, 2020

The post 8 Strategies for Securing Great Customer Service appeared first on Doing CX Right. Any user comment on Our Blog Post that in our sole discretion restricts or inhibits any other user from using or enjoying Our Blog Post is prohibited and may be reported to Sussex Publisher/Psychology Today.

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

Customer Think

FEBRUARY 10, 2023

Digital payment refers to the electronic transfer of funds or monetary transactions through digital devices such as smartphones, computers, or other connected devices. This includes various methods such as mobile payments, e-wallets, cryptocurrency, online banking, and contactless payments.

Technology 111

Technology Technology 111

Help Scout

OCTOBER 6, 2021

Customer service teams are a common point of attack in information security breaches. Here's how to reduce risk and build a security-conscious team. Read the full article

Customer Service 58

Customer Service 58

Confirmit

JULY 1, 2020

At many companies, security may be taken for granted, but at Confirmit, our Security and Compliance team never rests. It validates Confirmit’s strong commitment to the security, confidentiality and availability of the Confirmit Horizons platform and related activities. Of course, at Confirmit, we never rest on our laurels.

Compliance 52

Compliance Voice of the Employee Voice of the Customer Innovation 52

Win the Customer

SEPTEMBER 5, 2017

Rapidly increasing threats, both in person and online, are driving a demand for business security systems, according to the latest report by Markets and Markets. The global security solutions market, valued at $206.69 Fortunately, security systems are investments that generate benefits which cover their own costs. retailers $45.2

Non-Profits 115

Non-Profits Retail Social Media Compliance 115

Provide Support

APRIL 13, 2022

The post How Virola changes the way you Secure your Data appeared first on Provide Support Blog.

77

77

Comm100

MARCH 30, 2021

The security of your live chat solution is key to this. There are many free live chat solutions on the market, and some people worry that because it comes at no cost, there may be security issues with it – and it’s right to have these questions. Live Chat Security – Comm100 Free Live Chat. But don’t just take our word for it.

Compliance 52

Compliance Touchpoint Customer Satisfaction Customer Service 52

Customer Think

NOVEMBER 23, 2021

Apple Enterprise Management bridges the gap between Apple’s products and the security and collaboration requirements of today’s remote teams. It enables organizations to protect, manage, and connect all of their Apple devices such as Mac, iPad, iPhone, and Apple TV. This sounds like the […].

Technology 64

Technology Technology 64

Customer Think

AUGUST 24, 2023

And the paramount importance of securing digital assets and sensitive information can’t be overstated. As more and more enterprises jump on the digital transformation bandwagon, they find themselves exposed to many cyber threats and risks.

Technology 52

Technology Technology 52

Hodusoft

AUGUST 20, 2020

Security and privacy policies are paramount for all businesses. Especially while handling a call center or a contact center, it is imperative to adhere to the security standards strictly. Hence, security measures have become more crucial. The contact center is often regarded as a high-risk area for data security compromises.

Contact Center 52

Contact Center Compliance Business Growth Business Operations 52