Lumoa

JUNE 30, 2022

If you want people in your organisation to appreciate the value of customer experience, you need to learn how to sell customer experience (CX) to those who are not dealing with it day in and day out. You need to learn (and teach) how to sell customer experience to your whole organization. Why selling customer experience is challenging.

Customer Experience 110

Customer Experience VOC CX Voice of the Customer 110

Lightico

MARCH 19, 2024

A Closer Look at Discretionary Commission Arrangements and Potential Mis-selling Prior to the 2021 ban, car dealerships often employed discretionary commission arrangements. Reputational Damage: Public trust in the car finance industry could suffer if widespread mis-selling is uncovered.

Finance 52

Finance Compliance Data Entry AI 52

Customer Think

AUGUST 4, 2023

Or that individual that just seems to always have the right answers […] The post Intuitive Selling—More Than A Feeling appeared first on Partners in EXCELLENCE. Or been with someone dealing with a very complex deal, and all of a sudden they come up with the right answers, or strategies?

Sales 98

Sales 98

Customer Think

NOVEMBER 24, 2021

Over the last four years, more than half (51%) of top-performing companies have either turned to or plan to use Artificial Intelligence (AI) powered guided selling by 2025, according to Gartner. Gartner says: “AI functionality has permanently transformed the form and function of guided selling capabilities.

Sales 122

Sales Artificial Intelligence B2B AI 122

Beyond Philosophy

NOVEMBER 11, 2023

He wants to know some ways that he can get other people to help him sell his products and services. In this episode, we help John with his business pickle—and some of you, too—with our eight suggestions for what you can do to get other people to sell for you. It’s pickle time again here on the podcast. Check it out here.

Sports 78

Sports Sales CX 78

Customer Think

JANUARY 17, 2024

Cross-selling – selling similar or related products that complement those that existing customers already have – is one of the most successful sales strategies available. McKinsey research shows that cross-selling can increase sales by up to 20 percent and profits by up to 30 percent.

Sales 53

Sales 53

Help Scout

AUGUST 22, 2023

Building a successful customer centric selling approach means incorporating key principles to ensure your sales team is aligned and set up for success. Read the full article

Sales 76

Sales 76

Zendesk

OCTOBER 22, 2021

Social selling has impacted the market ever since we started trading products. Below, we’ll discuss what social selling is, why it’s important, and best practices on mainstream social media sites. What is social selling? This type of selling is not about closing the deal, it’s about playing the long game.

Social Media 98

Social Media Sales Start-ups Social Listening 98

Sprinklr

AUGUST 24, 2021

There is an interesting story about an interview question at a bank where candidates were asked, “What do you think of social selling?” The panel listened carefully to how the candidates framed their answers: those that described social selling as just another form of social media marketing or advertising were missing the bigger picture.

Social Media 111

Social Media Social Listening CXM Compliance 111

Customer Think

MARCH 25, 2023

When Governments want to grow the economy, they often forget that in order to generate national income, people have to work harder to be more successful at selling goods or services, in order to produce […]

Government 64

Government Sales 64

MyCustomer Experience

FEBRUARY 1, 2022

PPrimark needs to adapt and start selling online if they want to survive in the digital-first era we’re in today. Ecommerce has long been. 1st Feb 2022. By Charlie Casey CEO.

98

98

Customer Think

AUGUST 30, 2021

We tend to think differently about our behaviors in engaging customers and “selling,” and how we drive change–particularly big change–within our own organizations. The post “Selling Internally,” Driving Transformation first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

Sales 75

Sales 75

Customer Think

DECEMBER 20, 2022

The post Chatting With CHATGPT On Selling… first appeared on Partners in EXCELLENCE Blog -- Making A Difference. At the same time, as so many others have discussed, using CHATGPT is a double edged sword; there are some very powerful applications, at the same time there is a huge [.]. Making "The Number" May Not Be Enough!

Sales 64

Sales Technology Technology 64

Customer Think

JUNE 19, 2023

More than 90% of sales employees in B2B SaaS companies face the challenge of value management and value selling. A Value Management survey conducted in 2020 found that 82% of B2B SaaS companies customers ask for value tools, beyond what the business is already offering. More than 90% of sales employees in these companies face […]

B2B 80

B2B Sales Customer Loyalty 80

Customer Think

JULY 14, 2023

Salespeople have traditionally been advised to “sell to the decision-maker(s)”, and while this may seem like common sense, the way in which B2B decision-making. This article was first published in the July 2023 edition of Top Sales Magazine (link below).Salespeople

B2B 52

B2B Sales 52

MyCustomer Experience

FEBRUARY 1, 2022

DPrimark needs to adapt and start selling online if they want to survive in the digital-first era we’re in today. Ecommerce has long been. 3rd Feb 2022. By Charlie Casey CEO.

98

98

Customer Think

FEBRUARY 21, 2024

This is the first in a series of articles that explores each key building block of Outcome-Centric Selling® – and provides simple, actionable guidance for putting them into practice (by the way, if you can’t wait, and would like a fuller appreciation of all the underlying principles and concepts, you could always download our guide […] (..)

Sales 52

Sales 52

Customer Think

AUGUST 24, 2021

Now that we’ve settled into the age of video conferences and Zoom meetings, the next step is figuring out how to successfully sell virtually. The pandemic might’ve expedited the process, but the future of B2B sales has always been virtual.

B2B 129

B2B Sales Customer Experience 129

Customer Think

AUGUST 30, 2021

As commercial life starts to return to a semblance of normality and the effects of the pandemic recede, the need for effective selling will be of primary importance. Selling is the foundation of business.

Government 75

Government Sales 75

Zendesk

SEPTEMBER 20, 2021

Remote sales have become increasingly common, but it took a pandemic to truly establish virtual selling as the new normal. And as a result, they’ve needed to adopt new virtual selling skills and tools for success. Andrew’s approach to virtual selling is to consciously carve out time to build relationships. “As

Sales 96

Sales CRM Start-ups B2B 96

Customer Think

NOVEMBER 9, 2022

Upsell and cross-sell account for more than 30% of online revenue, which means they should be a critical component of eCommerce planning. It’s the online equivalent of the salesperson showing you all the accessories to an item or standing in a retail queue stocked with “things you didn’t know you needed.” What is the benefit […].

Retail 83

Retail 83

Customer Think

NOVEMBER 13, 2023

What is surprising is that the reality is two-thirds of a seller’s time is actually spent on non-selling activities, often of which are done manually. It’s not surprising that the most successful B2B sellers diligently protect their time. Here is where sellers are all eyes on AI – and it’s for a good reason. The […]

AI 72

AI B2B Sales Technology 72

Customer Think

NOVEMBER 29, 2021

The post Is The Future Of Selling PLG? I get why sales people revel in this. It leaves all the heavy lifting of “buying” to the customer. PLG is great for sales. We don’t waste [.]. first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: The Future Of Sales Is Virtual.

Sales 78

Sales Innovation 78

Customer Think

OCTOBER 26, 2023

The post How to Sell to Major Accounts That Love Your Competitor appeared first on Kurlan & Associates, Inc. You need to be there and/or on the phone with them more often than the salesperson they like so much. Something is bound to go wrong. Something is likely to disappoint your prospect.

Sales 52

Sales 52

Zendesk

AUGUST 31, 2021

The act of personal selling will help you discover what customers really want and need from your brand. What is personal selling? Personal selling definition: When a sales representative meets with a potential customer to nurture them until they make a purchase. Say you sell mattresses. Why is personal selling important?

Sales 97

Sales Retail CRM 97

Customer Think

NOVEMBER 26, 2021

Marketers are keen to create what they refer to as “unique selling propositions”. According to Wikipedia, a unique selling proposition (USP) - also sometimes called unique value proposition (UVP) refers to “the unique benefit exhibited by a c.

Sales 75

Sales 75

Customer Think

JANUARY 6, 2022

Selling is difficult. The post The “Heavy Lifting” In Buying And Selling first appeared on Partners in EXCELLENCE Blog -- Making A Difference. The post The “Heavy Lifting” In Buying And Selling first appeared on Partners in EXCELLENCE Blog -- Making A Difference. We have [.].

Sales 64

Sales 64

Intercom, Inc.

JULY 30, 2018

If you’re an outbound SDR , you may not know if the phone number you have is going to connect you to the right person or if that person you’re calling is in the market for what you’re selling. My point is time kills all deals and if you’re not actively managing and selling your leads, you’re just throwing away potential opportunities.

Sales 157

Sales Gaming Start-ups 157

Help Scout

OCTOBER 5, 2023

Solution selling is a customer-centric methodology that can help improve your understanding of customer pain points, develop better sales pitches, and deliver more meaningful solutions to your audience. Learn more about it in this beginner's guide. Read the full article

Sales 45

Sales 45

SugarCRM

MAY 17, 2022

To make it easier for you and offer a path to growth with a new selling and buying experience, we’ve launched Sugar Sell Editions : Sell Premier, Sell Advanced, and Sell Essentials. Why Is Sugar Sell Breaking Down into Editions? We want all our existing customers to benefit from the new Sell experience.

CRM 49

CRM Invoicing Sales Innovation 49

SixteenVentures

MAY 4, 2023

Welcome to the realm of ‘Selling to Existing Customers,’ an arena that has the power to catapult your business towards exponential growth, if maneuvered […] The post Driving Exponential Growth: The Art of Selling to Existing Customers appeared first on Customer-centric Growth by Lincoln Murphy.

Sales 52

Sales 52

Sprinklr

JULY 23, 2021

Selling has always been about relationships. On today’s episode, Dennis Mathew and I talk about how to create genuine, authentic social selling relationships that will actually benefit your customers — and you. The post Episode #147: How to Get Started with Social Selling, with Dennis Mathew appeared first on Sprinklr.

CXM 98

CXM Social Media 98

The DiJulius Group

AUGUST 19, 2020

1. Feature Article You Will Never Out-Sell High Customer Attrition By John DiJulius, Chief Revolution Officer There is only one thing that I care more about professionally than customer experience and that is the return on experience (ROX). The post You Will Never Out-Sell High Customer Attrition appeared first on The DiJulius Group.

Customer Experience 93

Customer Experience 93

Beyond Philosophy

SEPTEMBER 14, 2018

Does the time of the day that you sell or deal with your customers affect how much they buy or how they see your customer experience. The post How Does Time Of Day Affect How Much We Sell? The answer is yes, but why is this the case and what should you do about this? appeared first on.

Customer Experience 143

Customer Experience 143

Customer Think

JUNE 9, 2023

Introduction In today’s cutthroat app market, selling an app idea requires more than just a compelling pitch. You hold the key to unlocking the full potential for success in selling your app idea through a deep understanding of user psychology, the craft of […]

Technology 59

Technology Technology 59

Customer Think

AUGUST 16, 2021

It’s become high fashion to declare the future of selling is “virtual.” The post Virtual Selling Is Not The Future Of Sales! The post Virtual Selling Is Not The Future Of Sales! Related Posts: Virtual Selling Is Not The Future Of Sales!

Sales 78

Sales 78

Provide Support

JANUARY 26, 2021

The post First five steps to start selling online appeared first on Provide Support Blog.

95

95