The Cloud Contact Center Land Grab Is On
DMG Consulting
MAY 6, 2022
This means that all other functionality is optional, and many of the features are differentiators for CCaaS vendors and the market. For example, if a CCaaS solution comes with native workforce optimization (WFO)/workforce engagement management (WEM) capabilities, this is a plus, as it’s something that many enterprise clients expect.
48 
Let's personalize your content