service 
Inside Customer Service
APRIL 11, 2024
This training plan is for customer service managers and trainers. It helps you use the Customer Service Foundations course on LinkedIn Learning with your team. It also helps experienced customer service pros refresh their skills. Access to Customer Service Foundations for all participants. Who are our customers?
Inside Customer Service
MARCH 14, 2024
Even worse, using learning styles can have a negative impact on your customer service training. Should you avoid demonstrating a service procedure and just allow them to muck around until they get it right? Years later, I was chastened to learn my hocus-pocus wasn't real. Learning styles don't exist. Of course not!
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Inside Customer Service
DECEMBER 7, 2023
You're a customer service trainer. You care deeply about helping employees develop customer service skills. The manager delegates customer service training to you and expects you to do all the work. Fun fact: my Customer Service Tip of the Week email was born out of one of these discussions. Record those actions in Box 9.
Inside Customer Service
SEPTEMBER 14, 2023
You need legendary stories of your own if you want to deliver legendary customer service. This guide will show you three things: What makes a great customer service story. Photo credit: Mike Mozart What makes a great customer service story? Legendary customer service stories help employees understand the service culture.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
Don't miss this exclusive event! Register today and receive FREE GIFTS from Steve after the webinar! 🗓 Thursday, January 11th, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT
Shaun Belding
JANUARY 17, 2023
The 2022 list of best customer service stories was a tough one. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Not only were there a lot of stories to choose from, but a great many of them were stories of great kindness. Shaun Belding | www.beldingtraining.com.
Inside Customer Service
MAY 11, 2023
You've sent your team through customer service training. I've repeatedly used them to demonstrate the impact of customer service training to executives. Why evaluate customer service training? Measuring your customer service training programs allows you to answer the tough questions you’ll inevitably get from executives.
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The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience.
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New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. JUST RELEASED! Soft skills training stands out as a priority area of investment and/or improvement.
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Check out The Northridge Group’s latest CX research report—the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall experience!
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The Northridge Group’s 7th annual State of Customer Experience 2023 report resulted from surveys of 1000 customers and 250 business leaders and features insights that businesses across all industries can use to benchmark their Customer Service and improve the Customer Experience.
Advertiser: Vanilla Forums
Online communities provide a wealth of benefits for organizations; they impact a variety of customer activities, boost engagement, and provide a range of transformative business services. In short, a well-maintained community will provide immense brand value and elevate the customer experience.
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The Northridge Group's State of Customer Service Experience report provides a clear message to businesses. Today’s consumers are shopping online more now than ever, but find the service experience inadequate. 63% of customers tried digital apps and tools for the first time and 75% will continue to prefer digital apps post-pandemic.
Advertiser: Vanilla Forums
Self-Service can be a polarizing topic. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. But those in the know understand that self-service is, in fact, a white glove offering. Learn how offering self-service improves the customer experience.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users.
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