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4 Marketing Strategies to expand your CX Strategy

SurveySensum

Tune into social listening. Harness data analytics. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening. Social media is the new front page of the internet. This is why it is necessary to tune into social listening. .

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The beginner’s guide to competitive benchmarking and how to get started

Sprinklr

Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges. Spending time on manual data collection means less time for analysis and insights and creates delays in communicating those insights to key stakeholders. Get started today with no obligation.

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Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

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How to build a customer-centric product strategy using real-time product insights

Sprinklr

But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow. Away from the office, he enjoys traveling and golf.