Intercom, Inc.

DECEMBER 14, 2022

This October, we were delighted to present our sleekest, most powerful Messenger yet – the only fully customizable messenger that you can truly make your own, optimizing the experience of both your team and your customers throughout their journey. Learn more about the only Messenger-first ticketing solution. Blazingly fast load times.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

Zendesk

DECEMBER 14, 2023

Share the location of your office or store along with a Google Map link–useful for directions, sharing with others, and bookmarking for future reference. AI KBA Optimizer (Support) is a powerful tool that automatically analyzes and enhances your articles in order to optimize your Help Center.

AI 52

AI Social Media Compliance Contact Center 52

Zendesk

NOVEMBER 3, 2023

Here are the results: “Upon the starry canvas of my fate, A revelation dark did cast its shade, In shadows deep, a truth I did berate, My father, once a Jedi, now betrayed. Generative AI for Voice that provides agents with a call summary and stores a call transcript on the ticket. And yes, we actually asked ChatGPT this question.

AI 52

AI Machine Learning Artificial Intelligence ML 52

SurveySensum

SEPTEMBER 28, 2023

And not just that, we’ll be offering practical solutions to help you optimize these powerful tools for maximum benefit. The solution lies in closing the feedback loop. Actionable Solutions: Develop actionable solutions and strategies to address the concerns and suggestions raised by your customers.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

Steven Van Belleghem

DECEMBER 1, 2021

It’s about optimizing the emotional relationship with their customers. See that as a challenge instead of a threat and turn their frustration into better solutions. I’m sure you’re familiar with the Amazon Go stores, where you scan your phone, walk in and take what you want from the shelves.

Customer Experience 130

Customer Experience Customer Loyalty Gaming CX 130

Intercom, Inc.

OCTOBER 13, 2022

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Intercom, Inc.

MARCH 29, 2022

Back when we were starting up, we didn’t have to build solutions for the previous eras of technology. The best time to talk to a shopper is when they’re in your store, not with a follow-up two days later. After all, the best time to talk to a shopper is when they’re in your store, not with a follow-up two days later.

Start-ups 118

Start-ups Innovation Sales NPS 118