Steven Van Belleghem

JANUARY 17, 2023

Blake Morgan is a customer experience futurist, author and keynote speaker. Adrian Swinscoe has over 25 years of consulting, writing, and speaking experience. His renowned blog is a must-follow for anyone focused on putting customers at the heart of their organization. Check it here. Blake Morgan’s Blog. Check it here. Dan Gingiss.

Customer Experience 142

Customer Experience CX Innovation B2B 142

SurveySensum

JULY 14, 2020

Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

JANUARY 19, 2022

My friend and fellow professional speaker George Walther was returning from an event where he received an incredible award, Legend of the Speaking Profession. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken.

Transportation 116

Transportation Customer Service Customer Experience 116

Execs In The Know

APRIL 8, 2022

But if you were not able to attend, now’s your chance to catch up on the conversation with the following keynote session synopses, along with a dozen or so key takeaways. …………………. The post It’s A Wrap: Insights from Four CRS Clearwater Keynote Presentations appeared first on Execs In The Know.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Heart of the Customer

JUNE 5, 2019

I attended Medallia’s annual conference for the first time and was impressed with the quality of both the keynotes and the breakouts. Despite having NPS inventor Fred Reichheld speak the first day, […]. While I captured many pages of notes, four findings really stuck out that I want to share: There is no one right metric.

CX 74

CX NPS Customer Experience 74

Shep Hyken

NOVEMBER 17, 2021

Metaphorically speaking, you don’t want to be that airline. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. So, back to the original question. The airline that doesn’t make it easy for the customer to do business, and that means using the digital experience, will lose.

Customer Service 112

Customer Service Customer Experience 112

Shep Hyken

APRIL 27, 2022

Many years ago, I had a client who almost didn’t hire me as a customer service keynote speaker. And, metaphorically speaking, the people responsible for those plates become, at that moment, the most important employees of the business. My dirty plate story. He had been reading my customer service articles for several years.

Customer Service 61

Customer Service Customer Experience 61

Shep Hyken

AUGUST 16, 2022

.” “AI technology must begin with understanding humans, the language we speak in business, and in interacting with each other.” Leveraging AI was able to deflect 90% of the conversation, so that the 10% who really needed to speak to a human could.” Shep Hyken is a customer service and experience expert,?

Artificial Intelligence 57

Artificial Intelligence AI Healthcare Government 57

Bill Quiseng

JULY 18, 2017

I decided to focus 100 percent on customer experience thought leadership – speaking at events, writing a book “ More Is More ,” and even teaching an executive education at Rutgers Business School this August. I will also be keynoting the Genesys conference for 500 people in Australia this summer.

Customer Experience 318

Customer Experience Contact Center Education Healthcare 318

Shep Hyken

JUNE 22, 2021

” “To get the attention of the C-suite about service improvement initiatives, you need to speak their language, Return on Investments.” Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.

B2B 84

B2B Technology Technology Customer Experience 84

Kerry Bodine

JANUARY 2, 2020

I’ll be speaking about the value of taking a journey mindset to customer experience change initiatives. And I’m excited to hear from the other keynote speakers: trends expert Daniel Levine and Lars Silberbauer , SVP of Viacom Digital Studios. You can learn more about the conference on the official conference website.

Retail 62

Retail Business Management Customer Experience 62

Kerry Bodine

JANUARY 2, 2020

I’ll be speaking about the value of taking a journey mindset to customer experience change initiatives. And I’m excited to hear from the other keynote speakers: trends expert Daniel Levine and Lars Silberbauer , SVP of Viacom Digital Studios. You can learn more about the conference on the official conference website.

Retail 62

Retail Business Management Customer Experience 62

Kerry Bodine

JANUARY 2, 2020

I’ll be speaking about the value of taking a journey mindset to customer experience change initiatives. And I’m excited to hear from the other keynote speakers: trends expert Daniel Levine and Lars Silberbauer , SVP of Viacom Digital Studios. You can learn more about the conference on the official conference website.

Retail 62

Retail Business Management Customer Experience 62

Taylor Reach Group

MAY 11, 2023

by Colin Taylor I was in Las Vegas last week attending and speaking at Call & Contact Center Expo US and it was a great time. I also did a keynote presentation titled “Hope is not a Strategy” which focused on the need for a strategy and a robust plan if you want to be successful.

Contact Center 62

Contact Center Technology Technology CX 62

Shep Hyken

DECEMBER 7, 2022

When a client is interested in engaging me to speak at their meeting, I’ll usually ask in our initial call, “Why is hiring a customer service speaker important to you at this time?”  . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken.

Customer Service 74

Customer Service Customer Satisfaction Start-ups Sales 74

Beyond Philosophy

MAY 3, 2017

But to make change in an organization, you’ve got to be willing to speak truth to power. I see this reluctance to speak truth to power as a bigger problem in the UK than in the U.S. How to Speak the Truth Diplomatically. Colin is an international author of six bestselling books and an engaging keynote speaker.

Sports 133

Sports Start-ups Customer Experience 133

The DiJulius Group

FEBRUARY 27, 2019

It Is Not About The Caulk I recently was in Las Vegas to speak to a homebuilders association. The night before at the reception, my host was introducing me to their members as the keynote speaker for the next day. One of the members asked me what my topic was. When I told her it. Read Full Article.

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67

Shep Hyken

NOVEMBER 16, 2021

Leaders need to get real with their own relationship with psychological safety and speaking up. “Leaders and managers need to set the example that it is safe to speak up and contribute ideas.” bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Creating clarity.

Innovation 69

Innovation Start-ups Customer Experience Customer Service 69

Zendesk

MAY 3, 2023

You’ll want to be in the room(s) where it happens, and we’re not just talking about the inspirational keynotes and main-stage product announcements coming at Relate 2023. We’re betting those will prompt at least a gasp or a tear, but we know many of you are joining live to learn the how—not just the why—of customer experience.

AI 52

AI Customer Experience Retail Customer Retention 52

Execs In The Know

MARCH 9, 2023

Passion on Purpose: Why Great Leadership Is Driven by Passion Jasmine Green, Vice President Enterprise Customer Solutions and Enablement at Nationwide, kicked off the Summit with an inspiring keynote on why passion doesn’t end with your customers. Keynote Wilfred Busby, Senior Vice President, Employee Experience at St.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Shep Hyken

AUGUST 16, 2021

Top Customer Experience Keynote Speakers for 2021 by Michelle Joyce. Michelle Joyce Speakers is one of the top management companies in the world of professional speaking. She’s compiled a list featuring the top customer experience keynote speakers. You can learn more at www.IllBeBackBook.com or Amazon.

Customer Service 85

Customer Service Social Media Contact Center Technology 85

Execs In The Know

JANUARY 24, 2023

CRS is where leading CX executives and their teams learn, share, and engage through inspiring keynotes, panels, case studies, idea sharing, and can’t-miss peer-to-peer networking events. The focus of the summit will be PASSION for Customers, the POWER of Technology, and PURPOSE Driven Leadership.

Hospitality 40

Hospitality Hospitality CX Technology 40

Myra Golden Media

APRIL 15, 2017

I’d given that keynote everything. I took the time to speak with 3 audience members weeks before my talk to get a feel for what would be value-adding for attendees. On the big day my keynote was good, but it was not great. After this keynote, though, people left, save 5 or 6 raving fans. I couldn’t re-do that keynote.

Education 69

Education Customer Service Customer Experience 69

Execs In The Know

MARCH 22, 2022

Like all previous CRS events, the Clearwater event will take place in a breathtaking venue, providing attendees with an interactive agenda featuring powerful keynotes, engaging panels, exciting breakout sessions, interactive workshops, many networking opportunities, and so much more.

CX 59

CX Customer Experience 59

Steven Van Belleghem

DECEMBER 6, 2021

Sydney Brouwer, Author & Keynote Speaker on Customer Experience & Customer-Centricity: The rising value of the customer service hero. Strange, because their knowledge and experience is very valuable in other departments that don’t regularly speak to customers. Customer service reps can rarely move to other departments.

CX 123

CX Customer Experience Non-Profits Social Media 123

Shep Hyken

AUGUST 10, 2022

Give customers the option of pressing “0” to speak to an operator. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. This could be less confusing. . Once the customer makes a choice, don’t let them down with a long hold time. Make it easy for them to get their answers.

Customer Service 61

Customer Service Technology Technology Customer Experience 61

Shep Hyken

JANUARY 18, 2022

Tools: The world has changed in terms of how we speak to our customers. bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Ask questions like: How are our CX team members hired? How are they trained? How are they retained? How does CX fit with the rest of the organization? New York Times ?bestselling

Sports 72

Sports CX Customer Experience Management Customer Feedback 72

Beyond Philosophy

DECEMBER 28, 2020

A few years ago, when speaking in Singapore, I asked my audience questions during my presentation, like I always do. Now, I adapt my presentations based on where I am speaking. In other cultures, that might mean a polite bow and deferring to them when they speak. We covered this topic on a recent podcast.

Net Promoter Score 97

Net Promoter Score NPS Customer Experience CX 97

Beyond Philosophy

AUGUST 25, 2019

I am speaking, of course, about internet service providers (ISP). Are You Speaking the Right Language? When you are dealing with multiple groups or people within an organization, they may be speaking different decision languages. Are you speaking to them in the language that they understand? appeared first on.

Customer Expectations 143

Customer Expectations Gambling Start-ups B2B 143

Beyond Philosophy

SEPTEMBER 12, 2016

Actions speak louder than words, as they say, and especially loud speaking are the actions of Customers. Colin is an international author of five bestselling books and an engaging keynote speaker. Because the customers don’t know the answers. The answers you seek lie in their actions. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 0

Customer Experience 0

Shep Hyken

AUGUST 4, 2021

Finally, you ask to speak to a supervisor. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. From there they transfer you to someone they think is better equipped to help you. . And, then it starts over! The next agent and the experience is no better than the last.

Customer Service 82

Customer Service Customer Experience Customer Satisfaction 82

Beyond Philosophy

FEBRUARY 15, 2018

If my co-author for The Intuitive Customer , Professor Ryan Hamilton and I were sitting in front of the Wells Fargo team right now, we would advise them that actions speak louder than words. Colin is an international author of six bestselling books and an engaging keynote speaker. Building trust back requires a lot of work.

Sales 141

Sales Start-ups Customer Experience 141

Beyond Philosophy

APRIL 8, 2019

Actions speak louder than words. Colin is an international author of six bestselling books and an engaging keynote speaker. Furthermore, by training medical staff on active listening skills, you might reduce the time spent per patient, decreasing costs and increasing patient satisfaction. Follow Colin Shaw on Twitter @ColinShaw_CX.

Actionable Insights 126

Actionable Insights Hospitality Hospitality Customer Experience 126

Shep Hyken

AUGUST 4, 2021

Finally, you ask to speak to a supervisor. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. From there they transfer you to someone they think is better equipped to help you. . And, then it starts over! The next agent and the experience is no better than the last.

Customer Service 74

Customer Service Customer Experience Customer Satisfaction 74

Zendesk

AUGUST 10, 2023

While Hoover covered a lot of ground during the discussion on July 20, 2023, here are some extra pointers from the Women in Leadership keynote speaker. Women must be intentional about not waiting to be granted permission to speak up and advocate for themselves and others,” Hoover said.

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52

Beyond Philosophy

NOVEMBER 8, 2018

I was a keynote speaker there for a Customer Experience conference. Rami Sweis, the CEO of GolfCX invited me to speak at the conference. I presented Seven Key Strategic Questions Critical to Customer Experience in my keynote address there. I went to Bahrain for the first time recently. I was fascinated by the country.

CX 154

CX Transportation Finance Government 154

Beyond Philosophy

NOVEMBER 27, 2017

Most companies do not value these groups properly, which speaks volumes about how much importance the organization assigns to what they do. Colin is an international author of six bestselling books and an engaging keynote speaker. They value customer service staff as essential members of the team. appeared first on.

CX 160

CX Customer Loyalty Customer Experience Sales 160