ClientSuccess

FEBRUARY 15, 2022

It’s no surprise that solid customer success and marketing relationships are crucial to powering marketing initiatives such as case studies, webinars, speaking engagements, events, testimonials, surveys, and more. Webinar: Architecting Your Customer Success Interview Process. Customer Success + Marketing.

Touchpoint 81

Touchpoint Sales 81

Fonolo

JANUARY 17, 2023

When they’re powered by AI, natural language understanding, and machine learning, conversational IVR systems go even further, responding to more complex customer queries and speaking in nuanced sentences. Traditional call routing connects customers to the right department, or perhaps to an agent who speaks the right language.

Artificial Intelligence 154

Artificial Intelligence Contact Center CX Machine Learning 154

Steven Van Belleghem

JANUARY 17, 2023

Customer Experience Update hosts insights from influencers and brand leaders across the CX industry in the form of blogs, webinars, and downloadable resources. Adrian Swinscoe has over 25 years of consulting, writing, and speaking experience. Check it here. Adrian Swinscoe.

Customer Experience 142

Customer Experience CX Innovation B2B 142

Uniphore

JUNE 7, 2021

In our recent webinar with CallMiner , we asked our audience what they want the most out of agent assist — and what their biggest hesitations are. Check out the webinar replay to see what experts from CallMiner said about the significance of UX design in the context of successful agent assist implementations.

Contact Center 147

Contact Center Actionable Insights AI Start-ups 147

Totango

NOVEMBER 1, 2021

Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices. Here are some key takeaways from this great discussion and be sure to watch the full webinar below. 5 Key Takeaways.

98

98

Myra Golden Media

MAY 13, 2019

I can certainly let you speak to my supervisor, but you know what, Brendan? On Friday, May 31st at 1:00 pm ET I’m facilitating a webinar training to help you prepare your employees to get any angry customer to back down. See the webinar outline. Keep imagining with me for just another minute. Lauren just got a live one.

Customer Experience 94

Customer Experience 94

Heart of the Customer

NOVEMBER 28, 2017

Join me for a live webinar that I get to be a part of on December 13th at 11am PST/2pm EST. I will be speaking with Nicole Geosits, Manager of Customer Happiness at Acuity Scheduling, and Kaan Ersun, SVP of Marketing at Solvvy, for a Solvvy webinar sharing how you and your company can win more business […].

CX 74

CX Customer Experience 74

Zonka Feedback

NOVEMBER 29, 2021

Keeping that in mind and leveraging Webex’s new Embeddable Apps, we are happy to introduce Zonka for Webex — an amazing solution to make working remotely more engaging for employees and for employers to rise up to the challenges of making remote meetings and Webinars more inclusive and exciting. How does Zonka for Webex work?

Start-ups 98

Start-ups 98

Confirmit

APRIL 22, 2020

Register to the webinar for your region. In this webinar, we’ll explore how you can understand the issues that cause roadblocks, pre-empt objections and speak the language of the wider business to gain buy-in and seek suitable alternatives. Voice of the Customer Featured Webinars. Australia: 28th April @ 11am AEST.

CX 52

CX Voice of the Customer Customer Experience 52

Confirmit

APRIL 3, 2020

Register to the webinar for your region. In this webinar, we’ll explore how you can understand the issues that cause roadblocks, pre-empt objections and speak the language of the wider business to gain buy-in and seek suitable alternatives. Voice of the Customer Featured Webinars. Australia: 28th April @ 11am AEST.

CX 52

CX Voice of the Customer Customer Experience 52

ClientSuccess

JANUARY 25, 2021

Conferences and Webinars. Vendors have been asking customers to speak for them at conferences or on webinars for decades, so this one isn’t new. Webinar: How We Became a Customer-Obsessed Company. Webinar: Top 6 Trends in Customer Success.

Customer Retention 81

Customer Retention Sales 81

Totango

NOVEMBER 1, 2021

Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices. Here are some key takeaways from this great discussion and be sure to watch the full webinar below. 5 Key Takeaways.

85

85

Fonolo

OCTOBER 5, 2023

FREE WEBINAR: Is Your Chatbot Really Just an IVR? 25, 2pm ET/11am PT for a live 30-min webinar. They should get better with every conversation and of course, many of them actually speak – though they can use a typed-interface, too. Join us Oct. Save your seat! Like chatbots, IVRs are used for basic self-service.

Artificial Intelligence 57

Artificial Intelligence Machine Learning Contact Center AI 57

ECXO

MARCH 21, 2023

A true evangelist and thought leader, Eytan speaks and writes regularly within CX industry media with authority and passion, plus mentors fellow CX professionals to spread the power of customer experience!

B2B 52

B2B CX Business Consulting Innovation 52

Lumoa

JUNE 2, 2022

In one of our latest webinars titled How to Use Customer Feedback to Drive Action , we pose a sustainable strategy to solve the challenge of transforming mass reviews into information that can be used while making key company decisions. When you send a survey to consumers you’re giving them the ability to speak.

Customer Feedback 83

Customer Feedback Sentiment Analysis Touchpoint Start-ups 83

Totango

NOVEMBER 1, 2021

Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices. Here are some key takeaways from this great discussion and be sure to watch the full webinar below. 5 Key Takeaways.

69

69

Beyond Philosophy

MAY 3, 2017

But to make change in an organization, you’ve got to be willing to speak truth to power. I see this reluctance to speak truth to power as a bigger problem in the UK than in the U.S. How to Speak the Truth Diplomatically. The post Speaking ‘Truth to Power’ appeared first on. Share your comments in the box below.

Sports 133

Sports Start-ups Customer Experience 133

Confirmit

MARCH 12, 2018

In this webinar, Claire Sporton, SVP CX Innovation speaks to some of the winners of the 2017 Awards to learn more about their Customer Experience program and the impact it has had on their business. Voice of the Customer Webinars. Most importantly (we think!)

Voice of the Customer 64

Voice of the Customer Innovation CX Customer Experience 64

Myra Golden Media

MAY 13, 2019

But very few people in customer service actually get the training they need to get an angry customer to back down, politely control conversations with ramblers and skillfully handle the customer who demands to speak with a supervisor. See the webinar outline.

Customer Service 97

Customer Service 97

Totango

JUNE 30, 2020

Segment your customers and offer informative webinars and other events that deliver messages that speak to them and where they are in their journey. Invite customers to upcoming free training webinar series. Provide virtual community events to promote new ideas and share best practices.

Customer Retention 126

Customer Retention Customer Experience 126

SugarCRM

AUGUST 26, 2021

A successful webinar is exciting. Webinars are the second most effective content marketing tactic (64%) and are an effective way to share information and reach a high number of audiences while keeping costs at bay. Being organized is very important when planning your webinars. Don’t be afraid to hear constructive criticism.

Construction 48

Construction Social Media Start-ups Education 48

ClientSuccess

JANUARY 3, 2023

Learn more about the power of building trust with your clients in this webinar. At the end of the day, a customer’s willingness to refer your company or product speaks volumes about their satisfaction. This can help you create solutions that meet the needs of both potential and existing customers alike.

Net Promoter Score 81

Net Promoter Score NPS Customer Loyalty Innovation 81

Intercom, Inc.

MAY 6, 2020

Register for our May 13th webinar. The bot comes with these other powerful features to help you automate more questions: Multilingual answers : Got customers speaking Spanish, French, Italian, Brazilian Portuguese, Russian, or German? Join our May 13th webinar to get more tips on how these new features work together. No problem.

Start-ups 129

Start-ups Customer Retention 129

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Participants can join their Slack forum by submitting an online form, which includes the option of requesting to speak at the group’s next event. Supporting CS research. Showcasing and reviewing CS software. Offering career advancement tips for CS professionals.

Social Media 115

Social Media B2B Customer Loyalty Start-ups 115

ClientSuccess

MARCH 23, 2021

Video calls with customers are a chance to put faces with names and engage on a deeper level than just speaking to a blank screen. You can learn more about managing customer relationships in the work from home era with here: Webinar: Cultivating Customer Relationships Through Crisis. Webinar: The Handoff: Sales to Customer Success.

Customer Relationship 65

Customer Relationship Sales Technology Technology 65

Fonolo

SEPTEMBER 19, 2018

As Jay Baer writes , “No response is a response … Whatever the reason, your silence speaks volumes.”. Webinar: The Impact of AI in Customer Experience. These are not ideal instances for any business, and could be avoided by simply acknowledging the customer-in-need. Quite simply: Don’t ignore your customers, online or otherwise.

Social Media 237

Social Media Contact Center Non-Profits Education 237

Aquire

JULY 29, 2021

At least that’s what we learned at a recent 50-minute webinar we hosted titled “Customer Experience in an Omnichannel World”. The webinar was moderated by Mayur Anadkat, former VP of Marketing at Acquire, who has nearly 20 years of experience in customer service and customer experience. The answer? Want to hear more insights?

Omnichannel 59

Omnichannel Retail Customer Experience Sales 59

CX Accelerator

JANUARY 16, 2020

It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. As we discussed in the webinar , one way that leaders can set this example is in their treatment toward each other.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

CX Accelerator

JANUARY 16, 2020

It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. As we discussed in the webinar , one way that leaders can set this example is in their treatment toward each other.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

SugarCRM

SEPTEMBER 28, 2021

Many industry experts believe that single, bulk email blast campaigns are outdated when speaking of lead management and lead nurturing. Examples of subject line styles for a webinar invite may go something like this: Formal – [Webinar Invitation] Join our company on this date for a webinar. billion in 2017 to $25.1

CRM 49

CRM Start-ups Sales Retail 49

Zendesk

JANUARY 30, 2024

This speaks volumes about the trust and enthusiasm our Partners have for what we do, and it serves as a reminder of the vast opportunities available through Zendesk. Attend events and webinars to network with fellow GTM Partners and stay up to date with everything that’s happening in the industry. Takeaways: Get involved.

Social Media 52

Social Media Start-ups Sales CX 52

Aquire

SEPTEMBER 21, 2021

Customers engage with the program starting with live chat, and then seamlessly transition to a video call when required, getting the opportunity to speak to an agent about anything from seat assignments to boarding information. Check out our webinar to find out more about how digital transformation can help keep customers engaged.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Totango

FEBRUARY 28, 2020

No need to waste time on pleasantries, generic statements, or blunt catch-all mailouts; when you speak to your customers you should have something valuable to say. For example, you can develop a range of advanced feature webinars and videos that are ready to roll out once a customer reaches product proficiency.

Touchpoint 93

Touchpoint Customer Retention Start-ups Customer Relationship 93

Intercom, Inc.

JANUARY 30, 2019

On our blog, the bot triggers after a minute if there’s an upcoming webinar that’s relevant to the blog post, and prompts the reader to sign up. At the end of the flow, visitors are given the chance to speak with the sales team, sign up for a newsletter or check out other resources like our blog or webinars.

Sales 117

Sales Start-ups Customer Satisfaction Technology 117

Myra Golden Media

JULY 16, 2019

If you need help with designing your quality form, get a seat in my August 9th webinar where I walk through the quality form components and give out sample forms. . If you need help with calibration, jump on my August 9th webinar where I discuss calibration in detail. . Here are the details of this webinar.

Contact Center 61

Contact Center Construction Start-ups Customer Service 61

Comm100

JULY 6, 2021

Task bots speak to visitors in a friendly and conversational tone. A task bot can be used to gain leads for: Webinars Newsletters Events eBooks Product demos Follow-ups And much more. Gaining new leads is essential to growing a business. Comm100 Task Bot can also be used for meeting bookings. Intelligent routing for helpful support.

Sales 100

Sales Customer Service Customer Experience 100

Beyond Philosophy

SEPTEMBER 12, 2016

Actions speak louder than words, as they say, and especially loud speaking are the actions of Customers. Because the customers don’t know the answers. The answers you seek lie in their actions. Instead of asking customers what they want, watch what they do. We estimate emotions’ influence makes up more than half of any experience.

Customer Experience 0

Customer Experience 0