MyCustomer Experience

FEBRUARY 9, 2023

For many brands and customers, there is a persistent disruption in the global supply chain, which has resulted in a painful combination of. 9th Feb 2023 By Simon Fraser

52

52

Intercom

DECEMBER 10, 2021

Worried about supply chain issues messing with your holiday shopping plans? Today, we’re unveiling the results of a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams. Consumers are worried about the impacts of supply chain issues.

E-commerce 97

E-commerce Retail Touchpoint Manufacturing 97

SugarCRM

APRIL 16, 2024

Over the past few years, supply chain management has become especially difficult to navigate. Effective supply chain management allows manufacturers to ensure that their products are delivered on time and the risk of product damage is minimal. We’ll cover the topic below. How can CRM solutions improve logistics?

Manufacturing 26

Manufacturing CRM Transportation Predictive Analytics 26

cxservice360

NOVEMBER 18, 2022

The pharmaceutical supply chain is a complex and convoluted system that delivers life-saving and life-changing medications to patients worldwide. However, despite the best efforts of all involved, the supply chain can sometimes fail to meet the needs.

Pharmaceutical 52

Pharmaceutical Customer Service Customer Experience 52

cxservice360

JANUARY 13, 2022

The concept of supply chain issues is one most people have become familiar with over the last couple of years. The post 3 Ways To Ease Customers’ Concerns On Supply Chain Issues appeared first on CXService360 - Customer Service Articles, Stories and more.

Customer Service 52

Customer Service Customer Experience 52

Customer Think

JANUARY 3, 2023

When mobile phones and computer-based communications first surprised people barely 50 years ago, it was only the beginning of a new transformation and the fourth revolution. The third was the realization of digitalization, which altered how the world is connected thanks to the internet, computers, and mobile phones.

Technology 145

Technology Technology 145

Customer Think

OCTOBER 1, 2021

As companies of all kinds look to build trusted relationships with their customers, cybersecurity due diligence is rapidly taking on greater importance — and complexity.

Technology 75

Technology Technology 75

Customer Think

DECEMBER 2, 2021

What is the hottest gift on American wish lists this holiday? Fulfillment. And while many companies can’t work their way around product shortages, they can help their customers feel as if they are getting something they want for the season, by using one of their smartest sales tools: their loyalty programs. Think about it.

Sales 80

Sales Customer Loyalty 80

Customer Think

APRIL 22, 2021

Article originally published at Eglobalis Customers of different industries place a different value on the elements that generate their overall experience. A pharmacy customer may prioritize product availability, safety and compliance, whereas high-end retail shoppers prioritize quality and choice.

Compliance 111

Compliance Retail Technology Technology 111

Customer Think

AUGUST 1, 2023

Years ago, I was asked by one of my clients to make their business go viral. Essentially they wanted to create a fad so that their brand and associated products would fly off the shelves. I remember being a bit stumped as the emphasis of my business consulting and the reasons for the success of […]

Business Consulting 52

Business Consulting Technology Technology 52

Customer Think

APRIL 23, 2024

For retailers with vast global supply chains, managing hundreds of disparate sites from manufacturing, and warehousing, to stores and customer delivery, and having to deal with geo-political and economic issues disrupting the entire chain of events, the prospect of getting an overview of their sustainability impact is, to put it mildly, a challenge. (..)

Retail 52

Retail Manufacturing Technology Technology 52

Customer Think

NOVEMBER 10, 2021

The ripple effects of pandemic-driven supply disruptions have created a series of new challenges for U.S. retailers ahead of the holiday shopping season, a business period that accounted for $755 billion in sales in 2020.

Retail 87

Retail CX Sales Customer Experience 87

Experience Investigators

FEBRUARY 27, 2024

Discover the transformative power of AI in shaping customer experiences as Maria Villablanca, CEO of the Future Insights Network, joins us to break down the evolving relationship between supply chain management and customer satisfaction.

CX 52

CX Manufacturing AI Innovation 52

Steven Van Belleghem

FEBRUARY 26, 2023

It’s about quality It may sound underwhelmingly obvious but if you squeeze the budgets of your supplier to a minimum, they will need to find ways to save money on their own production, materials, content, supply chain or transportation etc. But it works the other way around as well.

CX 130

CX Transportation Manufacturing 130

Qualtrics

APRIL 6, 2020

With the changing landscape around COVID-19, we’ve launched a free product to help organizations better understand the current and future risk to their supply chains. How does XM help supply chains? X-Data is an underused supply chain asset. XM helps make supply chains more flexible.

Start-ups 26

Start-ups 26

Experience Investigators

SEPTEMBER 29, 2023

" Labor shortages, supply chain disruptions, and inflation are just. This year, business leaders face many challenges that can best be described as "stubborn."

Innovation 98

Innovation CX 98

The Customer Service Blog

MARCH 2, 2023

Weatherrelated disruption has caused supply shortages of vegetables from places including Spain and North Africa. The National Farmers’ Union has also called on the government to “back British food production in order to secure a homegrown supply of sustainable food or risk seeing more empty shelves in the nation’s supermarkets”.

Transportation 52

Transportation Agriculture Government Retail 52

Customer Think

MARCH 3, 2024

This powerful technology is reshaping every aspect of the supply chain, from optimizing routes to automating warehouses and predicting customer demands. The logistics industry, the backbone of global trade, is undergoing a significant transformation driven by artificial intelligence (AI). billion by 2031, and it’s […]

AI 64

AI Artificial Intelligence Technology Technology 64

Help Scout

AUGUST 22, 2023

Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity. Read the full article

Customer Service 100

Customer Service AI 100

Customer Think

JULY 29, 2023

With many B2B organizations still grappling with lingering effects of the supply chain […] While brand loyalty and high switching costs used to be reliable drivers of B2B customer retention, it doesn’t hold the same weight for today’s generation of tech-savvy, agile customers.

B2B 98

B2B Customer Loyalty Customer Retention 98

Customer Think

AUGUST 6, 2021

Hefty interest in customization, expanding client expectations, the intricacy of the worldwide supply chain, and other numerous difficulties urge manufacturers to find reliable, new, and more creative approaches to endure in the race.

Manufacturing 113

Manufacturing Technology Technology 113

Uniphore

DECEMBER 7, 2021

supply chain isn’t smoothing out. Supply chain issues: While supply chain delays are out of retailers' hands, CX leaders can also use supply chain disruption as a chance to nurture relationships with existing customers. However, obstacles still loom. COVID-19 has forced?

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Customer Think

FEBRUARY 2, 2024

By leveraging artificial intelligence, manufacturers are optimizing their operations, enhancing supply chains, and overcoming challenges. Artificial Intelligence (AI) is transforming the manufacturing industry, leading it to a new era of innovation and efficiency. enables manufacturers to refine production […]

Artificial Intelligence 59

Artificial Intelligence Manufacturing Innovation AI 59

Customer Think

DECEMBER 10, 2021

Retail has been challenged on every front over the last 12 plus months, resulting in several changes within the customer experience (CX) industry – livestream shopping, social commerce, and supply chain disruptions are just a few examples that have forced a dramatic pivot towards digital transformation.

CX 138

CX Customer Experience Retail Technology 138

Customer Think

NOVEMBER 30, 2023

Introduction The manufacturing sector has had its CX challenges as the world came out of the pandemic with supply chain issues exacerbating the problem further. Though CX has become very important to this sector especially as branded manufacturers forward-integrate into direct business-to-consumer models, it has been stagnant at best.

Manufacturing 59

Manufacturing CX Omnichannel Customer Experience 59

Customer Think

SEPTEMBER 15, 2021

Not only has it unearthed vulnerabilities in the global supply chain — causing frustration for consumers worldwide — it has changed the way consumers think about the products and services they purchase and book. The tone of consumer behavior has shifted in the wake of Covid-19.

Customer Expectations 129

Customer Expectations Customer Loyalty 129

Customer Think

MARCH 31, 2023

By George Korizis and Jon Glick During times of economic uncertainty, supply chain disruptions and an ever-shifting talent market, fostering and strengthening relationships with customers has never been more important for a brand’s survival.

Customer Loyalty 83

Customer Loyalty Omnichannel Customer Experience 83

Customer Think

NOVEMBER 14, 2023

Accounts Payable (A/P) 3-way matching is a fundamental process in financial accounting, especially in industries with complex supply chains like the apparel industry. This process serves as a cornerstone for effective financial management, ensuring that payments are accurate, justified, and fraud-free.

Technology 59

Technology Technology 59

Uniphore

JANUARY 25, 2022

Supply Chains will Automatically Adjust to Meet Demand. The busiest shopping time of the year was quickly overshadowed by supply chain shortages memorialized in grim photos of quarantined ships, workerless warehouses and shuttered trucks. What a wild ride the 2020 and 2021 holiday seasons were.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Experience Investigators

SEPTEMBER 26, 2023

We’ll also take an exciting trek into the strategy of Lego’s adult-targeted, high-tech journey, Delta Air Lines loyalty offerings, and Amazon’s latest offering – end-to-end supply chain management. This is the new age of customer experience, and we don’t want anyone to be left behind.

CX 98

CX Technology Technology Customer Experience 98

CallCare

SEPTEMBER 27, 2023

This has happened in a number of areas, such as: Customs and regulatory changes Customer services teams are needing to manage consumer expectations as customs rules change and supply chains are potentially disrupted.

Compliance 52

Compliance Legal Government Customer Service 52

Customer Think

MAY 2, 2023

WinCo is an employee-owned food-supply chain that cares as much for its employees as it does […] If you’re not in one of the 5 states where it operates (Washington, Idaho, Nevada, California, and Oregon), you may not be familiar with it and I’d like to introduce you.

64

64

ModSquad

DECEMBER 2, 2021

Others believed people would hit the malls to select gifts in person, given news of supply chain issues. Buyers motivated by promotions and supply chain issues to shop early. Additionally, shoppers started early to get what they wanted , given supply chain issues.

Retail 98

Retail Sales CX Customer Experience 98

TeamSupport

APRIL 12, 2024

Implementing Self-Service Support TeamSupport’s unique Knowledge Base allows businesses to develop and maintain a centralized supply of guides, tutorials, FAQs, and general support resources. TeamSupport’s robust self-service capabilities empower customers to do just that, and reduce the workload on your agents.

Manufacturing 52

Manufacturing AI Technology Technology 52

Inside Customer Service

SEPTEMBER 16, 2021

Today, customer service teams everywhere are experiencing similar supply chain challenges. 5 Commit to an update One of the most frustrating things about supply chain disruptions is when the delay is out of our control. Keeping customers informed about shipping delays was a real struggle.

Start-ups 189

Start-ups Customer Service Customer Expectations Customer Experience 189

Shep Hyken

MAY 31, 2022

They discuss the goal of being customer-obsessed, how your organization can provide an excellent experience in spite of supply chain issues and other problems, and more. Economic conditions and supply chain issues disrupted customer service. You have to over-communicate in every step. This episode of?

Customer Satisfaction 61

Customer Satisfaction Start-ups Customer Service CX 61

The Customer Service Blog

JUNE 23, 2023

2) GREAT SUPPLY CHAIN - to be successful you need a great supply chain. For example, John Stones will push forward into attack where appropriate (sometimes assisting or scoring goals himself) while meanwhile, Jack Grealish will often run back at speed, to help out his defensive team mates.

Entertainment 52

Entertainment Gaming Customer Experience Customer Service 52