Zendesk

JANUARY 18, 2024

The Zendesk Agents of Change program partners with nonprofit organizations that offer workforce development training and upskilling services to historically marginalized or underrepresented adult communities. With Zendesk, they also gain key insights into the technology needs of the community thanks to robust reporting capabilities.

CX 78

CX Omnichannel Technology Technology 78

TeamSupport

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Utilizing relevant technology provides a streamlined, simplified direction to establish sustainable growth and stay competitive.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

Zendesk

JANUARY 30, 2024

In the context of Zendesk, “tech stack” refers to a combination of tools and technologies that work together with our products—all geared toward improving a business’s customer experience (CX). But at times, our products aren’t the right fit—that’s why we have Partners. SweetHawk is always a good example.

Contact Center 52

Contact Center Technology Technology CX 52

Beyond Philosophy

MARCH 29, 2024

However, his ghosting experience didn’t come from a romantic partner but a professional one. Ghosting, where someone suddenly stops communicating, has become more common, thanks to technology making it easier to cut off contact. Since ghosting appears to be spreading into many interactions, we thought we should discuss it here.

Technology 88

Technology Technology CX 88

Logicalware

SEPTEMBER 23, 2021

And they invested in modern technology. “We For five years, Aller media and Puzzel have worked together as partners, with Puzzel delivering all technology to the company’s customer service department. Want to work with a technology partner who’s committed to helping you achieve customer service success?

Technology 98

Technology Technology Customer Service Sales 98

Customer Think

JANUARY 16, 2024

Like many B2B marketing agencies, even though we’re a professional services business and don’t sell or re-sell technology, our firm gets marketed to regularly by companies looking to recruit us as a channel partner.

B2B 69

B2B Technology Technology 69

Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. Capability and strategic fit have been identified as key differentiating factors when selecting outsourcing partners.

CX 85

CX Compliance Artificial Intelligence AI 85

Lumoa

APRIL 3, 2023

We are thrilled to announce our new partner: B2B Customer Experience Agency. Anna-Maija explained that she collaborates with different partners to provide the best support and service depending on her customers’ needs. B2B Customer Experience Agency operates in an ecosystem of CX leaders from consulting to technology.

B2B 83

B2B Customer Experience Voice of the Customer Government 83

Hodusoft

MARCH 13, 2024

Cost-Effective Solutions “Technology makes things faster and more cost-effective.” What English author John Philips said for technology tools in general could be said for contact center software in particular. By doing so, the technological tools enhance employee productivity and customer experience.

Contact Center 52

Contact Center Compliance Social Media AI 52

Execs In The Know

JANUARY 8, 2023

As we head into 2023, the business process outsourcing (BPO) sector continues to evolve and grow as a service channel, with many new brands now fully embracing outsourcing partners—both onshore, nearshore, and offshore. The questions they are asking their partners are: What level of partnership are you bringing?

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Execs In The Know

MARCH 16, 2023

While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. There’s a new capability or technology vendor at every event. In your experience, is successful transformation achieved by people or technology?

Contact Center 97

Contact Center Innovation AI Technology 97

Intercom, Inc.

MAY 25, 2022

We want to truly partner with our customers to ensure we are solving their problems, at scale, for the long term. . We exclusively build on top of a very small set of core technologies. We also partner closely with AWS on new technologies and approaches designed to future proof our rapid growth.

Engineering 252

Engineering Technology Technology Customer Experience 252

Zendesk

JANUARY 17, 2024

This same notion of community has been a part of Zendesk for many years, as Partners in our ecosystem seek one another’s expertise across industries, technologies, and languages. Let’s dive into what it’s all about and what you, as Partners, can do on the platform. What is the Zendesk Partner Technical Community?

Innovation 52

Innovation Sales CX Technology 52

Zendesk

OCTOBER 24, 2023

But these technologies also carry risks. To explore how advances in technology will and already are changing the way that customers interact with businesses, Economist Impact convened a roundtable discussion, sponsored by Zendesk on “Transforming customer service: the impact of AI.”

AI 69

AI Artificial Intelligence Customer Service Technology 69

NGDATA

MARCH 13, 2024

Collaboration with third-party providers and open banking can enable banks to participate in diverse daily life events and co-create offerings with partners. Banks must address technology debt and outdated systems to achieve seamless digital experiences. Building internal platforms is not necessarily safer for protecting customer data.

Technology 40

Technology Technology 40

Intercom, Inc.

JUNE 15, 2022

Darragh Curran , our Chief Technology Officer, emphasizes how promoting diversity has to be more than just a question of how we hire. Darragh emphasizes the educational innovation of courses like this one: “We feel that there’s room for evolution in how university programs equip people for a successful career in technology.

Engineering 104

Engineering Education Innovation Technology 104

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. The partners offer solutions that automate journeys such as bill paying, service inquiries, and upgrades, while improving the customer experience.

E-commerce 130

E-commerce Innovation Compliance AI 130

Logicalware

DECEMBER 18, 2023

Our team of dedicated Puzzelers, from developers to controllers, were at the forefront of the ever-evolving landscape of AI technologies and solutions, delivering stellar products, staying innovative and embracing change. Prioritising customer satisfaction and loyalty Our customers and partners are at the core of everything we do.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Totango

NOVEMBER 10, 2023

Broker strong C-suite partners (especially with the CFO) Here’s the reality: growth is hard; acquisition is expensive; retention is a cross-functional effort. The goals, stakeholders, and competition for our customers are dynamic; they’re constantly changing because of shifts in the economy, marketplace, or in technology.

Customer Journey Map 97

Customer Journey Map Construction Touchpoint B2B 97

Sprinklr

AUGUST 24, 2021

It is a powerful tactic which, if done well using the right technology, can empower sales teams to leverage social media to grow their networks, raise awareness, find prospective clients, nurture business relationships, and generate business leads. In case you are thinking, “But isn’t social selling… selling through social media?”

Social Media 111

Social Media Social Listening CXM Compliance 111

Shep Hyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. This was straightforward, but now unified communications (UC) technology is more than just IP phones and simple features like live chat.

AI 65

AI Contact Center Technology Technology 65

Customer Think

OCTOBER 8, 2021

As companies leverage new technologies to gain insights about processes and operations, IT infrastructure, customers, vendors, and other stakeholders, they do it from two deliberate perspectives – analytical and operational. The analytics POV covers reporting and compliance aspects and optimizes partner and channel engagement.

Compliance 116

Compliance Technology Technology 116

Totango

DECEMBER 28, 2020

It’s so important that Cisco has created an entire program around it and is requiring all Cisco Gold Partners to complete the Customer Experience (CX) Specialization Certification by March 2021. If you are a Cisco Gold Partner, we highly recommend watching a replay of the event above. Customer Success is a growth strategy.

CX 79

CX Start-ups Technology Technology 79

Experience Investigators

MARCH 5, 2024

HR and L&D teams enable employees with the processes, technology, and education they need to thrive. And you can partner with HR to reinforce CX at every step of the employee journey. Each department is a partner to your CX team so you can address the many opportunities to improve the customer experience.

Customer Experience 94

Customer Experience Net Promoter Score Customer Journey Map CX 94

Totango

NOVEMBER 8, 2023

We partner with a variety of vendors across categories to provide our customers with a broad ecosystem of solutions based on demand. Check out our full list of technology partners or request a new integration. Looking for a different integration?

Finance 91

Finance Customer Retention Sales Technology 91

Execs In The Know

FEBRUARY 29, 2024

And if customer experience (CX) transformation is your odyssey, it would serve you well to remember that the journey, if not carefully navigated, can be fraught with tunnel-visioned Cyclops, time-eating Lotus Eaters, and the seductive Siren calls of newly hyped technologies. Today, staying “current” and on course can feel overwhelming.

CX Transformation 99

CX Transformation CX VOE AI 99

Logicalware

DECEMBER 21, 2021

As 2021 draws to a close, I want to take this opportunity to thank our customers, employees, and partners for a remarkable year. At Puzzel, our mission is to enable brands to deliver exceptional experiences for their clients by combining people and technology, and this year you did exactly that. A year of growth.

AI 98

AI Technology Technology Innovation 98

Hodusoft

APRIL 19, 2022

Technology is evolving every minute, every second. The global exposure provided through Channel Partner Conference & Event , Las Vegas led partners to connect with technology suppliers. Showcasing our UC products to all the partners in the event was a golden opportunity for us.

ML 52

ML Innovation AI Technology 52

Comm100

DECEMBER 18, 2023

This technology is part of a broader category known as generative models, and it’s increasingly being seen as a game-changer in various fields, including customer service. However, like any technology, Generative AI comes with its risks. It’s being used to deliver more personalized and efficient service experiences.

AI 52

AI Artificial Intelligence Gaming Technology 52

DMG Consulting

MARCH 27, 2024

The market is experiencing success, and vendors are transforming their solutions into open platforms that incorporate AI technology, are better able to handle digital interactions, and empower agents with more advanced self-service capabilities,” said Donna Fluss, President of DMG Consulting. “As

Contact Center 59

Contact Center Artificial Intelligence Innovation AI 59

Intercom, Inc.

APRIL 8, 2021

When he started the company with his partner about 10 years ago, the healthcare industry felt like it was still stuck in the past, technologically speaking. Joel and his partner saw that there was an opportunity, and they quickly jumped on it. About 10 years ago, I started the journey with Cliniko. Joel: Absolutely.

Healthcare 211

Healthcare Start-ups Compliance Invoicing 211

Zendesk

MARCH 29, 2023

To help inspire further action toward a more just and equitable world, we’re shining a spotlight on three Zendesk Tech for Good partners that are taking strides to improve equity and drive meaningful change. Many organizations are also interested in partnering with Spring ACT to bring Sophia to their local communities.

Government 98

Government Start-ups Education Technology 98

Execs In The Know

APRIL 8, 2024

As the attendees and I gathered, it became evident that many were grappling not just with the challenges of a rapidly evolving technological landscape, but with a broader issue: uncertainty fatigue. The remedy, however, isn’t grasping for the “right” technology – it’s a holistic approach that places humans at the center.

CX 52

CX CX Transformation Technology Technology 52

Hodusoft

SEPTEMBER 23, 2021

HoduSoft, an India-based growing VoIP and information technology company, bagged the Indian Achievers’ Award for 2021 as the ‘Emerging Company’ for its outstanding achievement and contribution in nation building. . “As I’m grateful to our customers and partners for their unwavering support. HoduSoft product suite.

Contact Center 97

Contact Center Innovation Technology Technology 97

Logicalware

OCTOBER 30, 2023

Their utilisation of Puzzel’s cloud-based contact centre technology empowers their team to operate both from their UK-based offices in Cambridgeshire, England, as well as remote locations, promoting flexibility and productivity. ” Puzzel, the perfect partner Boasting a 4.9 Trustpilot score and a 94.8%

Customer Satisfaction 52

Customer Satisfaction Manufacturing Omnichannel Technology 52

Execs In The Know

JULY 1, 2021

1 — Invest in Essential Technologies. Technology is what makes the modern contact center go vroom, but what about when the contact center is no longer centralized nor office-based? This is where technology can level-set conditions and build parity into every customer experience. Security Technologies .

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

TeamSupport

MARCH 11, 2024

And this city is only getting bigger, better, and more technologically advanced. In short, TeamSupport is not just a tool; it's your partner in navigating the future of customer support. With TeamSupport as your trusted partner, you are not only prepared to face it head-on but also poised to thrive in this dynamic landscape.

Artificial Intelligence 52

Artificial Intelligence Social Media Omnichannel Customer Satisfaction 52