Hodusoft

FEBRUARY 6, 2024

This year, the event will be taking place from the 13 th to 15 th February in Fort Lauderdale, Florida. About IT EXPO 2024 ITEXPO is an annual technology conference and exhibition that brings together experts and professionals from different sectors of the information technology industry.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Callminer

JUNE 12, 2018

CallMiner will also be hosting demonstrations of our solutions and also featuring those of our partners Authority Software, LiveVox, and Netlink every 15 minutes in our Demo Theater, booth #314, during the entirety of the Customer Contact Week exhibitor hours of June 20 th 9:50 a.m. – and June 21 st 9:50 a.m. – in our CallMiner Booth #314.

Contact Center 140

Contact Center Compliance Customer Satisfaction Sales 140

Callminer

JUNE 12, 2018

CallMiner will also be hosting demonstrations of our solutions and also featuring those of our partners Authority Software, LiveVox, and Netlink every 15 minutes in our Demo Theater, booth #314, during the entirety of the Contact Center Week exhibitor hours of June 20 th 9:50 a.m. – and June 21 st 9:50 a.m. – in our CallMiner Booth #314.

Contact Center 140

Contact Center Compliance Customer Satisfaction Sales 140

Customer Think

JANUARY 8, 2022

Games take longer, there is role specialization, starting pitchers rarely complete games, hitters are stronger, pitchers routinely throw in the mid 90's and th. My articles begin with analogies so we'll start by asking, has baseball changed?

B2B 64

B2B Gaming Sales 64

Hodusoft

AUGUST 21, 2023

The event is scheduled to take place from 25 th August to 27 th August 23 at Hitex, Hyderabad. Knowing the importance of staying at the forefront of technological advancements, HoduSoft, a pioneer in communications software solutions is all set to participate in the 11th Annual CNC EXPO 2023.

Contact Center 52

Contact Center Innovation Manufacturing Omnichannel 52

Customer Think

OCTOBER 5, 2021

In a recent LinkedIn poll, almost half of the respondents (46%) indicated th. TweetLinkedInShareEmail Should you allow prospects to enter a personal email address when they fill out lead gen forms? B2B marketers seem divided on the question.

B2B 64

B2B 64

Beyond Philosophy

AUGUST 26, 2023

27:17 We end on the 8 th area, which is that solo waits feel longer than group waits, because misery loves company, doesn’t it? __ Did you know we have a YouTube Channel too? Unfair plays a big role in how waits feel; just ask anyone in a Disney line watching the fast pass ticket holders blow past them. Check it out here.

Start-ups 78

Start-ups Customer Experience 78

Fonolo

OCTOBER 4, 2017

Two important dates were also set: Voting will close October 27 th and a court hearing to “confirm” the plan (assuming they get the votes) is set for November 15 th. In this announcement , we learned that the bankruptcy court approved the PSA and Avaya can start soliciting votes.

Contact Center 173

Contact Center Legal Gaming Customer Satisfaction 173

Fonolo

MAY 21, 2019

Fonolo is pleased to announce that we’ll be making our triumphant return to Customer Contact Week (CCW), held this year from June 24-28 th at The Mirage Hotel in Las Vegas, Nevada. Now in its 20 th (yes, 20 th !)

Contact Center 57

Contact Center Education Technology Technology 57

Beyond Philosophy

JANUARY 10, 2019

Let’s say one of the categories in your mental accounting is entertainment and that you have already spent all your money in this category by the 17 th of the month. Then, on the 18 th , your favorite zydeco band announces they are coming to town on the 30 th. That sounds fiscally responsible, right?

Customer Experience 127

Customer Experience Entertainment CX 127

Fonolo

SEPTEMBER 24, 2020

Join Fonolo, and The National Credit Union Call Center Conference on: Friday, October 8 th, at 2:00 PM ET / 11:00 AM PT for the live webinar and Q&A. We’ll discuss: . Why the next decade presents such great opportunity for credit unions. How to identify areas of friction in your member journey.

Social Media 109

Social Media Contact Center Technology Technology 109

Confirmit

FEBRUARY 5, 2020

We’re celebrating the 15 th anniversary of the ACE Awards this year. Just download the submission form for your category and send it to us by March 16 th. The deadline for submissions is March 16 th so there’s still plenty of time to start planning and get your submission in. Not least, its name!

Voice of the Employee 52

Voice of the Employee Voice of the Customer CX Technology 52

Bill Quiseng

MARCH 26, 2022

And just 5 years later, I was fortunate to serve as the opening director of services for Marriott’s 100 th property, the Maui Marriott Resort, the first in the state of Hawaii. While still in college, I joined Marriott in 1976 as a charter member of Marriott’s Great America in Santa Clara. On opening day, Mr. Marriott welcomed all of us.

Hospitality 78

Hospitality Hospitality Customer Service 78

Confirmit

MARCH 16, 2020

Now in its 15 th year, the Confirmit ACE Awards are open to clients to recognize their commitment to listening to the Voice of the Customer , and also their achievements in Employee Experience. We have extended the deadline for the 2020 ACE Awards to Wednesday, 25 th March! Enter here – good luck!

Voice of the Employee 52

Voice of the Employee Voice of the Customer Technology Technology 52

Hodusoft

APRIL 1, 2024

HoduCC: A Beacon of Excellence HoduCC has distinguished itself as a leading force in the call center software landscape, scoring an impressive 79 out of 100, with 14 th rank on the leaderboard. Each criterion is worth up to 20 points. It also earned a remarkable score of 4.6 out of 5, with 75 reviews contributing to its standing.

Contact Center 52

Contact Center Social Media Innovation Customer Satisfaction 52

Logicalware

AUGUST 18, 2023

Regardless of your industry, location, or experience with AI, Puzzel’s half-day virtual event, Elevate ’23 , on November 7 th , holds tremendous learning, insights, and networking opportunities specifically tailored to help you design your customer engagement strategy in 2024 and beyond.

AI 52

AI CX Artificial Intelligence CX Transformation 52

Execs In The Know

SEPTEMBER 1, 2022

According to the National Alliance on Mental Illness (NAMI) , suicide is the 12 th leading cause of death overall in America. . Worldwide, nearly 800,000 people (about half the population of Idaho) die from suicide each year. For instance, in 2020 alone, there were 1.2 million attempts globally.

Education 98

Education CX Start-ups 98

PeopleMetrics

APRIL 4, 2018

We all consider ourselves hard workers, but only a small percentage of the workforce will ever experience the seemingly infinite, grueling hours that Certified Public Accountants (CPAs) experience from January 1 st to April 15 th every calendar year. Every CPA deserves a medal (or a vacation) on April 16 th. The calm after the storm.

Net Promoter Score 66

Net Promoter Score Touchpoint Voice of the Customer Start-ups 66

Confirmit

JULY 28, 2020

Easy, just download the appropriate submission form from the website, complete it with as much detail as possible, and return it to us at MRAwards@confirmit.com by August 12 th. The deadline is August 12 th , so head over to the AIR Awards webpage to get started. How do we enter? Why should we bother? And we need that this year.

Innovation 59

Innovation Start-ups Technology Technology 59

Logicalware

MARCH 20, 2024

That’s why we are thrilled to share that we’ve been recognised at the Flexa 100 Awards Ceremony , securing the 25 th spot overall among all the companies that Flexa partners with. Why flexible working matters When people have the chance to work flexibly, 87% of them take it, according to McKinsey.

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52

TeamSupport

SEPTEMBER 14, 2020

Collaborate: On th at note, rather than acting alone in response to customer issues as they have historically done, Support must collaborate with the customer success, sales, renewal, professional services, and training teams to coordinate customer engagement and retention strategies. This is the first step in customer retention.

B2B 81

B2B Customer Retention Customer Relationship Sales 81

PeopleMetrics

APRIL 29, 2016

TH: Let’s collect data. TH: I guess all of it. TH: We are very clever. In the arms race for customer intelligence and customer experience improvement, you may find yourself compelled to blindly collect data. It may go something like this: Talking Head: Big data is the future. Replying Head: Yes, future. RH: I agree.

Customer Experience 70

Customer Experience Actionable Insights Touchpoint Customer Feedback 70

TeamSupport

DECEMBER 16, 2020

34 th Street.com, Mar. And it will encourage you to reach out more often to collaborate. Who knows, it may end up being more permanent than a Reunion Tour. 1 Jay, Melannie, Why Are All the Bands Getting Back Together? , Retrieved Dec. 15, 2020 [link]. About the Author: Katie O’Connell is a Business Development professional at TeamSupport.

Gaming 92

Gaming Start-ups 92

Beyond Philosophy

AUGUST 14, 2021

We were excited to reach our 200 th Episode of the podcast! In this episode, we look back on six of our favorite podcasts from these first 200 episodes and what the key learning was from each of them. We want to thank our listeners for tuning in each week to hear our ramblings.

Construction 78

Construction Management Consulting Customer Experience CX 78

DMG Consulting

AUGUST 2, 2023

Interactions Analytics: Happy 20-Year Anniversary August 2023 Now in its 20 th year, the interaction analytics (IA) market is considered mature, with its solutions regarded as essential for most contact centers.

Contact Center 48

Contact Center Artificial Intelligence VOC Customer Relationship Management 48

Beyond Philosophy

DECEMBER 25, 2021

This new year also coincides with the 20 th anniversary of me founding my global Customer Experience Consultancy, Beyond Philosophy and publishing my first book on the subject, Building Great Customer Experiences (Palgrave Macmillan, 2002). It’s also one of seven significant lessons that 2021 taught us.

Artificial Intelligence 78

Artificial Intelligence Customer Satisfaction Management Consulting Customer Experience 78

InteractionMetrics

JUNE 20, 2019

On June 26 th , Martha leads an Executive Club Track session on Expert Customer Feedback. Catch Martha Brooke next week at the 2019 CCW Vegas Conference where you can book time with her at the Brilliance Clinic , join her Advanced Customer Feedback session, and take part in 3 Roundtables Martha is leading with Medallia’s Rachel Lane.

Net Promoter Score 40

Net Promoter Score VOC Customer Feedback Customer Satisfaction 40

Callminer

MARCH 25, 2020

On Thursday, March 12 we announced to our team that on Monday the 16 th all employees would be established and working in their home offices. While most organizations likely have a BCP, the current pandemic is a stern reminder of the need regardless of geographic location or susceptibility to unforeseen work disruptions. We acted immediately.

Start-ups 182

Start-ups Finance Compliance Contact Center 182

Beyond Philosophy

FEBRUARY 12, 2022

It’s Beyond Philosophy’s 20 th anniversary. We celebrated a significant milestone this year. Not only that, but Financial Times also recognized our company as one of the top management consultancies for the fourth year in a row. It is always gratifying to reach these milestones and enjoy these accolades.

Management Consulting 78

Management Consulting Customer Experience CX 78

Fonolo

JANUARY 18, 2018

Here’s Fonolo’s 4 th annual list of Top Analysts Covering the Customer Experience for 2018! This can be overwhelming in the CX space, which is why Fonolo takes the time to scour social media looking for new faces, and staying true to the analysts who continue to amaze us. Congratulations to the 16 who were selected.

Customer Experience 0

Customer Experience Social Media Contact Center Customer Feedback 0

Chip Bell

SEPTEMBER 8, 2020

Inside Your Customer’s Imagination is my 24 th book. And I’m listening, and I’m listening, and then I disappear. The lyrics capture exactly what it feels like to me to write a book. Creating this book included hours and hours of feeling controlled by a wonderful spirit that provided the content which I merely transcribed.

Innovation 80

Innovation Customer Expectations Customer Relationship Customer Loyalty 80

Chip Bell

JUNE 4, 2019

I now live on the 13 th hole of a PGA golf course designed by Jack Nicholas about an hour from the Augusta National golf course. When I was a young boy, I imagined I was Wild Bill Hickock a lot of the time…or sometimes I was Hopalong Cassidy.

Customer Experience 81

Customer Experience Customer Relationship Customer Satisfaction Innovation 81

VOZIQ

OCTOBER 17, 2023

Stuck In The Present: Why Most Leaders Are Unprepared For The Next Wave Of Growth- Forbes Th e blog discuss es a critical issue in leadership. This content piece ultimately comes down to the financial benefits of harnessing the power of generative AI.

Customer Retention 52

Customer Retention AI Compliance Innovation 52

Fonolo

SEPTEMBER 13, 2017

I mean, if you’re waiting on hold for 4 hours, you have to find humor in hearing, “Your call is important to us, please hold,” for the 89 th time, right? By the time someone has taken to social media to unleash their inner most hold-time frustrations, the result can be truly eye-opening, and sometimes pretty darn hilarious.

Contact Center 150

Contact Center Social Media Customer Satisfaction NPS 150

Fonolo

OCTOBER 3, 2017

Our next webinar, on Thursday, October 5 th 2017, will be co-hosted with the National CU Call Center Conference, and will discuss how Velocity Credit Union improved the member experience, reduced abandon rates, and increased agent morale with call-backs.

Contact Center 52

Contact Center Social Media Customer Service CX 52

Beyond Philosophy

MAY 31, 2019

Renting an apartment on the 13 th floor of a building. Buying technology during Mercury Retrograde or on Friday the 13 th. Consider some of our other “irrational” fears: Someone (or something) grabbing our ankle when we step out of bed in the dark. Walking under a ladder. Breaking a mirror and getting seven years bad luck.

Customer Experience 127

Customer Experience Social Media CX Customer Loyalty 127

Myra Golden Media

JULY 12, 2019

We expect agents to perform at the 86 th percentile or higher…” Don’t coach in that way. On August 9 th, I am hosting a webinar, Quality Form Development & Coaching. Maori and caucasian business women smiling in meeting, could be coworkers, employees or management. Maori female has moko facial tattoo.

Contact Center 54

Contact Center Customer Service Customer Experience 54