Overwhelmed? Try this 2,500 year-old tip
The Belding Group
MARCH 7, 2024
Overwhelmed? Years ago I learned this: “When nothing’s going right, the worst thing you can do is nothing” Shaun Belding | www.shaunbelding.com
The Belding Group
MARCH 7, 2024
Overwhelmed? Years ago I learned this: “When nothing’s going right, the worst thing you can do is nothing” Shaun Belding | www.shaunbelding.com
Inside Customer Service
APRIL 8, 2021
Define outstanding customer service from Customer Service Foundations by Jeff Toister Three problems with trying to wow customers Trying to wow customers sounds good in theory, but in practice is can cause several problems and ultimately lead to service failures. Here are three of the most common. Going for a wow involves risk.
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The Belding Group
JULY 10, 2022
Before you condemn a customer, colleague or boss for not explaining something well or of not paying close enough attention to your instructions, ask yourself these six things: Shaun Belding | www.shaunbelding.com.
Beyond Philosophy
JANUARY 20, 2020
You aren’t trying to trick people into buying things they don’t want or need. The post If You Want Customers to Say Yes, Try THIS appeared first on Customer Experience Consulting. Also, you should understand where your customers are and segment them appropriately by using The Golden Question technique.
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Report highlights include: Online shopping is the new normal – 68% of customers increased their online shopping during the pandemic and plan to continue this trend post-pandemic. 63% of customers tried digital apps and tools for the first time and 75% will continue to prefer digital apps post-pandemic.
Comm100
MARCH 21, 2023
To learn more about customer service improvement, see our complete guide here: How to Improve Customer Service - A Complete Guide of Tools, Tech & Tips Explore customer service from top to bottom, from the state of customer service, best practices, and the best software.
Beyond Philosophy
APRIL 11, 2020
In this episode of The Intuitive Customer, I am going to tell you about seven mistakes organizations make while trying to gain growth in revenue or market share. The post 7 Mistakes Organizations Make When Trying To Gain Growth appeared first on CX Consulting. I am at the point where I feel comfortable telling you what I think.
Speaker: Matt LeMay - Product Coach and Consultant, Author of Product Management in Practice and Agile for Everybody
Just about every organization is trying to make the shift from "output-focused" product teams (often known as "feature factories") to "outcome-focused" product teams focused on the actual value they can deliver to the business and its customers.
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