Uniphore

JANUARY 4, 2022

U-Self Serve. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Conversational AI Platform. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Newsroom. Conversational AI Platform.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Uniphore

OCTOBER 21, 2021

Uniphore’s advanced conversational AI for sentiment, intent and emotion analysis, together with Jacada’s workflow and desktop automation empower agents with the most comprehensive agent-assist solution, U-Assist. Enhanced Self Service with Multimodal Capabilities. Superior Business User Friendly UX. Attended and Unattended RPA.

Contact Center 189

Contact Center AI Education Healthcare 189

Uniphore

DECEMBER 7, 2021

U-Self Serve ?for U-Trust , a service that makes agent verification even across large distributed teams a snap. This can lead them through disruption, but only if they’re willing to look beyond the short-term bottom line.? for efficient 24/7 customer service and? ”?.

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Uniphore

JANUARY 19, 2022

U-Self Serve. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Conversational AI Platform. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Newsroom. Conversational AI Platform.

AI 26

AI Omnichannel CX Customer Experience 26

MattsenKumar

JUNE 9, 2021

Until 2019, the omnichannel support and self-help section were among the top priorities of e-commerce organizations. Make Self-Help A Priority. With over 40% of u sers preferring self-service over human contact, businesses need to pivot fast. Return requests skyrocketing. Poor product discovery.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

SugarCRM

DECEMBER 6, 2022

In order to remedy those annoyances, y ou can u se your integrated CRM to ensure that everyone has access to real-time and updated customer information. Self Service. Not all customer i nquiries need a call with your contact cent re team. Analytics and metrics.

CRM 26

CRM Customer Experience Customer Acquisition Customer Retention 26

ProProfs

OCTOBER 26, 2021

It also serves as an extended enterprise LMS for training channel partners and customers. U sers can add documents, images, videos, presentations, and Tin Can-compliant content to create courses. Leverage self-service reporting tools and executive dashboards. It is mobile-optimized and supports APIs and native integrations.

Education 52

Education Start-ups Compliance Engineering 52