Zonka Feedback

DECEMBER 1, 2021

Remote working is on the rise. Especially since a couple of years, in the pandemic period, it has become a part of the lives of many, and most people are satisfied with it. Researches suggest that 77% of remote workers feel that they are more productive when working from home.

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Zonka Feedback

DECEMBER 14, 2021

For the past couple of years, remote working has been rising and has become an essential part of the lives of most corporate professionals. While companies gained some benefits from the remote working culture, they face some challenges too while carrying out their work. One of them is to keep the employees engaged, and teams bonded.

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Zonka Feedback

JANUARY 5, 2022

Over the last two years, many companies and corporate professionals have changed the way of working and shifted towards the culture of remote working. But remote working can only be successful if there is a robust mode of communication between the business teams and with clients.

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Zonka Feedback

DECEMBER 28, 2021

Employees are the greatest asset for any organization, and to fully utilize these assets, it's necessary to keep them motivated and engaged.

Technology 52

Technology Technology 52

Zonka Feedback

DECEMBER 6, 2021

With the growing culture of remote working for a couple of years, the use of web and video conferencing tools have also been increased to a large extent.

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Zendesk

OCTOBER 29, 2021

Its AI assistant, Fred, can capture meetings across all the leading web-conferencing platforms including Zoom, Google Meet, Webex, and Microsoft Teams. Fireflies (Sell) is an AI voice assistant that helps transcribe, take notes, and complete actions during meetings.

E-commerce 98

E-commerce Contact Center Artificial Intelligence Invoicing 98

Qualtrics

APRIL 17, 2020

For Webex: Join the meeting. Click the + icon to upload a people team background from your computer. Join the meeting (option to primp hair in preview). Commence chit chat about your new video conferencing background. Tap the video icon, then tap Virtual Background. Click the + icon to upload a people team background from your computer.

Start-ups 49

Start-ups 49

Taylor Reach Group

SEPTEMBER 18, 2018

While they all differ, there are some basic similarities amongst all of these. Here is a short list of some of the applications: FaceTime. Google Hangouts. GoToMeeting. UberConference. When being interviewed, you want to put your best on show.

Social Media 81

Social Media Start-ups 81

Fonolo

APRIL 2, 2019

This video is mostly about their WebEx plans, with a bit of call center content, but her energy is really infectious; it’s a joy to watch. Last month’s Enterprise Connect conference was Amy’s debut appearance as part of the Cisco Collaboration team (the division that includes their call center business).

Contact Center 78

Contact Center Customer Service AI Engineering 78

SurveySensum

MARCH 15, 2024

Pros Very easy interface to set up and use Allows Zapier Integrations and easily integrates with other tools like Slack, Google Sheets, Shopify, Webex, and more Cons The free version is yet to come Poor customer support Pricing: $49/month Now that you’ve witnessed how market research strengthens your company, why wait?

Text Analytics 52

Text Analytics NPS Outlook CX 52

Steven Van Belleghem

MARCH 30, 2020

Cisco is offering the free version of its Webex service with no time restrictions. Google allows free access to the enterprise version of Hangouts Meet to all G Suite and G Suite for Education users. LogMeIn is making “Emergency Remote Work Kits” available for free for three months. Educating people at home.

Healthcare 52

Healthcare Gambling Government Transportation 52

CommBox

JANUARY 13, 2022

Nicholas previously developed content marketing strategies for brands like Webex, Havenly, and Fictiv. Contributed by Nicholas Rubright, the communications specialist for Writer , an AI writing assistant designed for teams. Commbox – a Multifunctional Chatbot Builder for Your Business .

Customer Experience 52

Customer Experience Machine Learning Finance AI 52

Fonolo

NOVEMBER 21, 2018

Trollope is now Five9 CEO.) At the same time, Cisco acquired Accompany for $270m and brought on CEO Amy Chang to fill that role.

Contact Center 57

Contact Center Social Media Engineering Innovation 57

SugarCRM

NOVEMBER 24, 2020

Sugar also works beautifully with a range of other integrations, including Microsoft Outlook, social media channels like Twitter and Facebook, telephony apps, Cisco WebEx, GoToMeeting, and Dun & Bradstreet customer insights. To put it simply: Sugar Sell makes work-from-home arrangements function smarter and more easily than Salesforce.

E-commerce 49

E-commerce Social Media CRM Outlook 49

SugarCRM

DECEMBER 3, 2018

It will add support for other critical data sources, like WebEx and Ring Central meetings, Slack and other sources of communication. We must ingest, and process huge volumes of data and metadata quickly and then format and structure that data in optimal ways for you to know what to do next.

Unstructured Data 32

Unstructured Data CRM Innovation AI 32

Qualtrics

MARCH 26, 2020

Zoom, WebEx) your organization is using for online meetings, can also be used for one-on-one qualitative interviews as well as focus groups. It may not be as robust, but collecting some data will be better than no data. Replicating Qualitative Research Online. Online research can absolutely go beyond online surveys.

Legal 39

Legal Start-ups Sales 39

Taylor Reach Group

FEBRUARY 26, 2019

With each short-listed firm, you will want to set up demos of their solution, typically via WebEx or similar. To carry too many vendors forward is time consuming and generally yields very little in terms of changing the overall ranking. Short-listing the top 2 or 3 vendors can make a great deal of sense.

Contact Center 85

Contact Center Technology Technology Scorecard 85

SurveySensum

NOVEMBER 23, 2023

Allows Zapier Integrations and easily integrates with other tools like Slack, Google Sheets, Shopify, Webex, and more. Create customized NPS surveys, and white-label surveys, and add your own logo and branding to them. Pros Very easy interface to set up and use. Offers a free trial for 15 days. Cons The free version is yet to come.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Fonolo

MARCH 21, 2019

Cisco also had an AI-themed announcement, although it’s not related to call centers: “ Cisco enhances Webex Assistant with AI meeting, call controls.”. I can’t find an announcement, but this write-up by Zeus Kerravala covers it well. AI is a problematic term.

AI 15

AI Contact Center Omnichannel Technology 15

Totango

MAY 27, 2022

Zoom emerged into prominence under the guidance of Eric Yuan, who came to the company from another competitor, Cisco’s WebEx. The PLG model had been introduced to the video conferencing space years earlier in 2004 by future Zoom competitor GoToMeeting, which used a freemium offer to introduce users to its product.

Customer Acquisition 120

Customer Acquisition Customer Retention Sales Technology 120

Intercom, Inc.

FEBRUARY 7, 2019

When I used to give demos of Confluence 10 years ago using WebEx, I used to have to structure my demo to a T so I didn’t expose bugs in the product. What you can do in the web browser today, and what companies like Coda are allowing their users to do, is just so vastly different to what was possible 10 years ago.

Start-ups 171

Start-ups Engineering Real Estate Retail 171

Intercom, Inc.

DECEMBER 12, 2018

Alternatives: GoToMeeting, WebEx, Blue Jeans. We’ve held close to 100 webinars with Zoom and the user experience for the business (it hooks into your CRM very nicely) and for participants (the video quality is unparalleled) is next level. Madkudu – lead scoring. They’re responsible for filling the sales pipeline with quality too.

Technology 223

Technology Technology B2C B2B 223