SurveySensum

MARCH 15, 2024

Pricing: The pricing starts from $99/month. Pros Ideal for portraying KPIs Comprehensive research format available Cons Cluttering of data Difficult for long-tail search terms Pricing: $39/month 3. Sometimes glitches a little while designing surveys Pricing : $25/month.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 23, 2023

Most companies restrict survey volume by pricing tier, depending on the number of surveys you send via a particular distribution channel. Pricing: The pricing starts from $99 per month. Cons: Customer support slow to respond Too pricey Pricing: Contact Qualtrics for detailed pricing 3.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Fonolo

NOVEMBER 21, 2018

Twilio and RingCentral both had a bumper crop of news and their stock prices have reflected that; this continues the momentum from the last time we talked about them. In October, their call recording function was released, pricing it at just $.0025/min. Amazon, Twilio, and Vonage Lead the Way to Pure Consumption Pricing.

Contact Center 57

Contact Center Social Media Engineering Innovation 57

CommBox

JANUARY 13, 2022

However, it can be hard to make your business stand out if you’re against a competitor who offers virtually the same products, price points, and expert knowledge. Nicholas previously developed content marketing strategies for brands like Webex, Havenly, and Fictiv. Commbox – a Multifunctional Chatbot Builder for Your Business .

Customer Experience 52

Customer Experience Machine Learning Finance AI 52

Intercom, Inc.

DECEMBER 12, 2018

When preparing for any technology implementation, if you’re anything like me your first step is to head straight to Google or G2 Crowd , compare feature sets and pricing, and maybe kick the tires with a free trial to see if it’s a good fit. Alternatives: GoToMeeting, WebEx, Blue Jeans. Strategy first, technology second.

Technology 223

Technology Technology B2C B2B 223

Taylor Reach Group

FEBRUARY 26, 2019

With each short-listed firm, you will want to set up demos of their solution, typically via WebEx or similar. Be detailed and specific when developing your evaluation scorecard: Know how you will evaluate the RFP responses before you receive any. Define your scoring approach in detail, be specific. Reputation and References. Ease of Use.

Contact Center 85

Contact Center Technology Technology Scorecard 85

Fonolo

MARCH 21, 2019

Cisco also had an AI-themed announcement, although it’s not related to call centers: “ Cisco enhances Webex Assistant with AI meeting, call controls.”. Be Kind, Please Rewind: Experience Overtakes Price and Product. I can’t find an announcement, but this write-up by Zeus Kerravala covers it well. AI is a problematic term.

AI 15

AI Contact Center Omnichannel Technology 15